AVAtrade cancelled my profits

astgh92

Private
Messages
15
Dear members
please see the screenshot attached,
you can see a row "debit due to technical issues". They cancelled my profits of $582,
the reason is my UBill is not valid, but they could ask me for a new BIll before cancelling my profits.
Be carefull with this broker and please give me an advice to receive my earinings,
thank you .
 

Attachments

FxMaster

Lt. Colonel
Messages
9,008
Dear members
please see the screenshot attached,
you can see a row "debit due to technical issues". They cancelled my profits of $582,
the reason is my UBill is not valid, but they could ask me for a new BIll before cancelling my profits.
Be carefull with this broker and please give me an advice to receive my earinings,
thank you .
Use Invite the company option to invite them to this thread and make sure you leave one review about them.
 

AvaTrade CCare

AvaTrade Representative
Messages
16
Dear Astgh92,

Thank you for inviting us here. We would not have found this thread if it was not for that.

Please provide your account number so we can investigate the use and assist you.

Thank you!
The AvaTrade Team
 

AvaTrade CCare

AvaTrade Representative
Messages
16
Dear Astgh,

We managed to locate your account based on the email you sent us.

Thank you for giving us this weblink as well. After a short investigation and a quick conversation with our Compliance Department it was established that you tried to verify your account with a forged document. The Utility Bill you uploaded was forged and fake, and according to the Terms and Conditions of AvaTrade, and according to the regulations we are strictly following, the act you commited is considered illegal and an attempt for fraud. Your account was immediately blocked, and the deposit you had made was immediately refunded via the same payment method used for it, back to its source.

Here is an extraction of the Terms and Conditions you agreed to when you registered an account with AvaTrade:
37.4 Customer confirms that Customer has provided true, accurate, current and complete information during the registration process, and that Customer has not impersonated any person or entity, or misrepresented any affiliation with another person, entity or association, used false headers or otherwise concealed Customer's identity from AvaTrade for any purpose.

As mentioned above, this is a point of the T&C you accepted upon registering with AvaTrade and you breached it. Due this, any profits you might have made were cancelled.
 

astgh92

Private
Messages
15
Dear support, thank you for answer

first please note that it was a bank statement and not a UBill,
and going on

1. you MUST prove that it is forged and fake
2. you MUST show in your terms that you may cancel the traders profits if her address prove is not legal
3. what will happen with the FUNDS I earnd during my trading? are you going to own them or the funds were just figures on terminal and you are a casino?

I will request clear answers until get satisfied,
otherwise you can pay my profits and keep a honest broker reputation.
 

AvaTrade CCare

AvaTrade Representative
Messages
16
Dear Astgh,

I would like to specify that both bank statements and utility bills serve to verify the trading account, and that is why we are referring to every document as just UB.

Regarding your first point, apart from the fact that AvaTrade's Compliance Department is highly trained and capable, there are multiple other accounts, which contain the same bank statement you uploaded. The only difference is the name. However, the credit card numbers, the amount, the dates, absolutely everything was absolutely the same. If need be, we can present all the information we have collected so far to the regulatory or legal bodies.

Regarding your second point, please refer to point 13.1 of our Terms and Conditions, and more specifically, please read (f) and (g), as these are the ones that apply in this case.

Regarding the third point, the funds you had generated as profit were cancelled. Basically, your account is currently in a state as if it was never created. The profits you generated do not get kept by AvaTrade because they simply never existed.

I hope the answers above are to a satisfactory level. AvaTrade does indeed try its best to keep a honest broker reputation, however, it would not allow people to attempt fraud or other means of abuse.

Kind Regards,
The AvaTrade Team
 

astgh92

Private
Messages
15
Dear Avatrade member
we can discuss 1 and 2 points too long, but the main case is in 3rd.
and your answer

Regarding the third point, the funds you had generated as profit were cancelled. Basically, your account is currently in a state as if it was never created. The profits you generated do not get kept by AvaTrade because they simply never existed.

In first part you say the funds have generated and then your added that they never existed.

Can you please clearify do you process through markets my trades? or you just act as a bookmaker , casino or binary option?

your answer please
 
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