Problem AVAtrade cancelled my profits

[AvaTrade CCare]

Dear Astgh,

Apologies for the delay on my reply.

To clarify, I said that the funds generated as profit were cancelled, and the account is in a state as if it was never created. Meaning that due to your attempt of fraud, your deposit was cancelled, and any trades were nullified. Had you uploaded real documents, you would have been able to withdraw any profits you made.

Kind Regards,
The AvaTrade Team

 

[astgh92]

Dear AVAtrade
please do not mention about fraud activity untill w finish this discussion and the comunity will see who is who

and also please do not avoid giving concrete answers

my question is still open, please answer

Did you process my trades through markets?
and had I real profit with my trades usign my REAL account or it was just a figure on my MT4 account?

could you please answer?

 

[astgh92]

I see you have difficulties to answer...
when are you going to answer these simple questions?

 

[AvaTrade CCare]

Dear Astgh92,

Apologies for the delay on our response.

To answer your question, your trading generated real profits, however, your trades have been cancelled and your deposit returned to you due to the breach of the terms and conditions on your account.

If you wish to make an official complaint, then you may contact complaints@avatrade.com. Our complaints department will investigate your complaint and should you remain unsatisfied with the outcome of the investigation, they will provide you with information on to escalate your complaint to the applicable regulatory body.

Kind Regards,
The AvaTrade Team

 

[astgh92]

Sure, I am already in contact with your complaints team,
now I am looking forward for the final answer
and it will be posted here!

 

[The Reaper of F]

Frankly speaking, if you are the owner of the trading account, you would be standing up true to it regardless of how AvaTrade decides to pressure you. Instead, I could see that you are focusing on the profits MADE and not your identity as the sole proprietor for the account. Let me guess, you're just another fraud?

 

[astgh92]

My identity is proven ! The only issue is in my UBill document.
I can share here any document if needed,
and now I have sent my documents to their supervisors for double check and I'll post here the result.

 

[The Reaper of F]

My identity is proven ! The only issue is in my UBill document.
I can share here any document if needed,
and now I have sent my documents to their supervisors for double check and I'll post here the result.

Post everything here with a piece of mind. What you need are evidence and clarity. If you aren't showing it, mere words would not suffice.

 

[astgh92]

First introduce yourself and describe how you can help to resolve this case?
second my documents are pending for verification now.

 

[The Reaper of F]

Just like everyone else here in the forum trying to help? If you are not justifying your actions, why would I help you? It simply means you're just playing the victim card hoping that the broker would fall into your own game.