Avatrade withdrawal issue

elmasrygroupco

Recruit
Messages
1
i reuqested withdraw from avatrade from friday and till now it's not proceeding

and they not even answering any method (live chat) and all e-mails feedback, customer, arabiccs and 2 of account managers!

they called me from 2 days and say we will proceed it and we send ticket to finance to check with them

i requested withdrawal of 355$ and now i found this transaction on my account
2297113360-359.42017-10-04T10:00:30+00:00Withdrawal in progress MoneyBoo

they withdraw all fund in account not only what i requested and nothing hits my skrill account

and no one answers! even i called there CS number and they put me in hold as all CS agents are serving another customers with no answer after all!

can anyone help?
 

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FxMaster

Lt. Colonel
Messages
9,539
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address here http://www.avatrade.com/about-avatrade/contact-us

Also, Share your story as a review http://www.forexpeacearmy.com/forex-reviews/539/www.avatrade.com

You can also share your story on their social media pages mentioned below:

https://plus.google.com/+avatrade

https://twitter.com/AvaTrade/

https://www.youtube.com/user/AvaTradeTV

https://www.facebook.com/Avatrade
 

harleybanks

Recruit
Messages
1
I thought I'd post here so people know what they are getting into with Avatrade. I've recently tried to withdraw and its now been 7 bussiness days ( 9 days in total ) and im still waiting the withdraw process hasn't even started. When ever you ask them why they just tell you to wait and give you 0 info, you don't even get an email saying its being processed or that you've contacted them etc. I was also locked out of my account by an incorrect pasword when I am 100 percent sure my password was correct. Had to change my password, really odd (apparently other people had the exact same happen to them). Either way I'd recomend against using Avatrade.

I'd also recommend checking trust pilot before investing with these people, 95 percent are 1 star with long explanations of all the troubles they have had with Avatrade then theres a few 5 star in poorly written English.
 

hungtri

Recruit
Messages
2
I thought I'd post here so people know what they are getting into with Avatrade. I've recently tried to withdraw and its now been 7 bussiness days ( 9 days in total ) and im still waiting the withdraw process hasn't even started. When ever you ask them why they just tell you to wait and give you 0 info, you don't even get an email saying its being processed or that you've contacted them etc. I was also locked out of my account by an incorrect pasword when I am 100 percent sure my password was correct. Had to change my password, really odd (apparently other people had the exact same happen to them). Either way I'd recomend against using Avatrade.

I'd also recommend checking trust pilot before investing with these people, 95 percent are 1 star with long explanations of all the troubles they have had with Avatrade then theres a few 5 star in poorly written English.
I have the same problem with you. I submitted a withdraw 1 week ago and no reply from them. I sent them email but no reply. I call them, (I am working in switzerland but can not speak Swiss-german) I asked them that could you speak English ? and he hung up !!! really **** !!! and I could not log in to my account (wrong password) but I saved password on my chrome so it is impossible. I had to change password and log in again. It is weird !! Now I dont know what to do now, I am scared...because a lot of people can not withdraw from them... What should I do now ?....I have 20.000 euro on that account...
 
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