hi there. let try and get this correct this time
hello everybody. I would like to share my experience regarding Axi trader. This may be a bit of a long story so sit back and read it till the end. I am a person living with a visual difficulty. In other words, I am partially blind. I make use of screen readers and special software to access my computer and iPhone. I had recently updated my iPhone and for some strange reason voice over change some settings in my mt4 Application.
I do not have a very large trading account and generally trade 0.11 lot sizes. For some in explicable reason, The position sizes were changed to one lot. With out thinking about this I simply took my position as normal, put in my stoploss and walked away. Fortunately, a few minutes later I came to check on the trade To my absolute horror, I had sustained significant losses and cut the position immediately. .
I frantically got on the phone to axi and explained my situation to them. to my absolute surprise, The support staff was simply amazing. They took my situation into account and pleaded my case with senior management, Who intern agreed to refund me 50% of those losses.
This was such an emotional time for me, as For the first time in a long time, my disability became my inability and caused my mistake. It was such a bitter pill to swallow. I also have to take into account, that axi had no obligation whatsoever to assist me as, at the end of the day, It was my mistake.
I don't believe that there are many companies, out there that would do or take such actions. I am truly grateful to you guys for the assistance that you provided me. you have a client for life. I am not looking for sympathy from anyone, but, The fact that the company would recognise a mistake due to a disability, Is just remarkable. As a token of my appreciation, And sincerest gratitude, I really believe that I should share such a good will story with the world.
Axi has proven to me that companies like these are not just interested in making money but, have a human touch as well.
Thank u axi
I had to re do this post as the previous one was not posting.