I concur, they are a scam.
I have a withdrawal request since 2/12, which has also never shown up. Have been given excuses via live chat of 'short staffed', 'technical problems', 'contact accounting@', 'will be processed as soon as' (won't say as soon as WHAT). The last straw was today, when I stated my account # and inquiry, they shut down live chat on me and went offline.
It's very obvious they do not want to pay out anyone, DO NOT FUND an account with this brokerage. I have over $1000 in pending withdrawals that it doesn't appear I will ever see.