What did you reply to them?Update: You indicate that you tried to close the first position manually around 9:45 PM (UK Time) without remembering the exact moment. Considering that, from 23:58 PM to 00:02 PM the trading is disabled while pricing is still on, 9:45 PM is 11:45 PM (CY Time), therefore you were trying to close the position around the market closure time which is at 11:58 PM CY time. Additionnaly, considering that : 1. No attempt to close your positions was recorded on your trading account on April 13 at the times and for the positions indicated. 2. On positions 9641757 & 9641814, there was no stop-loss neither placed nor recorded, 3. Position 9641757 was placed on 14 Apr 2020 00:02 AM and closed at 14 Apr 2020 00:04 AM. 4. Position 9635372 closed on 14 Apr 2020 00:03 AM without reaching the Stop-loss which was placed at SL 1.9611 while the position closed at 1.9619.
I remember trying to close the position at 9:45 UK time and it wouldnt let me close it, my other 2 positions i manually added a SL and it wasnt triggered and it wasnt picked up on the platform. Also they failed to mention why my trade didnt close at TP hence why i tried to close it manually in profit and it still wouldnt close. They have said they will close my account because I'm going to do chargeback which I have initiated.
Is there anything else I can do?