I had a total of £753.92 in my trading account. I had a position open on GBP/AUD which was in profit however at around 22:00 UK time my position all of a sudden hit my stop loss even tho i requested to close the position when it was in profit but would not close. I had a take profit set which was hit on the charts but for some mysterious reason it wasn't hit on my mt4. When I tried to close it manually it just wouldnt close it was some £128 in profit, then all of a sudden its 22:00 and just like that -£148 SL hit. What I find ridiculous is that they managed to register my SL but not my TP.
Then I opened 2 more positions on the same pair and set up Stop Losses for both positions that would protect my account however in a matter of seconds my account was down to -£10, no SL was triggered and when I check on MT4 it does not even show my stop loss at all. Firstly I was not allowed to close my position in profit and then all of a sudden it hit my sl and then 2 more positions were compromised without triggering my stop losses and causing my account to go into negative value.
After emailing BDSwiss about this theyve been avoiding it for a week, they managed to reply to me on April 16 asking for more details which I happily provided in detail on the same day. So 2 days later I contact their live chat to see the status of my issue as I'm demanding my full refund of £743.92, to my surprise the agent says we have not recieve any reply to the email when we asked for evidence which is hilarious because its in my sent box in gmail which I showed a screenshot to the agent that the email was sent 2 days ago to the correct email. He said we have not recieved it send it again.
They are just wasting my time hoping that I will give up but i will not rest until i have me £743.92 back in my account. Any help would be appreciated.
PS.
I have the transcript of the chat with the agent saying he hasnt recieved the email when i have 100% solid evidence that it was sent correctly.
Sorry for long post guys!
Then I opened 2 more positions on the same pair and set up Stop Losses for both positions that would protect my account however in a matter of seconds my account was down to -£10, no SL was triggered and when I check on MT4 it does not even show my stop loss at all. Firstly I was not allowed to close my position in profit and then all of a sudden it hit my sl and then 2 more positions were compromised without triggering my stop losses and causing my account to go into negative value.
After emailing BDSwiss about this theyve been avoiding it for a week, they managed to reply to me on April 16 asking for more details which I happily provided in detail on the same day. So 2 days later I contact their live chat to see the status of my issue as I'm demanding my full refund of £743.92, to my surprise the agent says we have not recieve any reply to the email when we asked for evidence which is hilarious because its in my sent box in gmail which I showed a screenshot to the agent that the email was sent 2 days ago to the correct email. He said we have not recieved it send it again.
They are just wasting my time hoping that I will give up but i will not rest until i have me £743.92 back in my account. Any help would be appreciated.
PS.
I have the transcript of the chat with the agent saying he hasnt recieved the email when i have 100% solid evidence that it was sent correctly.
Sorry for long post guys!