Be extremely carefull when investiging with XP Markets

wessel

Recruit
Messages
1
I saw a previous thread for this broker, pretty much along the same lines of my issue with them, I hope the other forum member have recieved his money.

I opned an account with XP Markets and invested a minimum of $200. After carefull considiration (and believe me, I should propably have investigated the first), have decided to cancell my account with them and have requested that my fubds be withdrwan and the account closed. The enitial repsonse was good and promising and I was supposed to have recived my money from them within 14 working days, needless to say this has not been the case and after requesting the withdrawal in August 2013, up to date in November 2013 have not recieved my money. I didn't take them up on any bonusses and therefore didn"t get caught with the old trick of having to trade to the folume of the bonus before I could withdraw.

Various e-mails always result in the same feedback staing that they are processing my request, or that they had technical difficulties, yet no one are able to tell me exactly where in the process they are and when my money will finally be paid back to me.

I would like to warn any investor on this forum against this company, it would seem that they are not liquid at all and believe me when i tell you that you will probably (like me) never see any return on investment or your money back from them
 

Pharaoh

Colonel
Messages
19,924
How did you deposit?

Go ahead and send an email to every address you can find for them. Invite them to join this thread.
 

Master Yoda

Captain
Messages
2,929
XP Markets has a rep here, I hope he is here to join this thread.

The UK FCA has issued a warning that XP Markets is not authorized to carry on regulated activity in the UK. And I guess what's not good enough for the UK is not good enough for any other country
 

zach6210

Private, 1st Class
Messages
35
Hi Wessel,

I really empathise with you. I had the opposite to you. I only opened up a demo account with them, all of a sudden i find that my credit card was used by xpmarkets to withdrawal $200USD from my account. I have no idea how they got my CC details. To this day i am still baffled by it and cant find a reasonable explanation. I definitely didnt deposit or fund a xpmarkets trading account. I immediately contacted their live chat and got an ass of an operator. She wasnt responding to my questions and was giving short answers. Then i received a call from "my account manager" Ashley. I told her that i didnt fund the account and that my CC was used without authorisation or permission from me. She said that she would look into it and get back to me. A few days passed and i didn't receive or hear anything from her. I sent Ashley a friendly reminder to get back to me as soon as was convenient. Again a few days had passed, by this stage i was fuming and furious that someone had access to my C/C. I sent her an email again, this time it was a bit firm. I let it go for a day or so to see if i was going to get a reply. Nothing. I then sent her a final email warning her that i was going to expose them. I still had no reply. On the 25th of October, I was checking my account balance and saw that there was a refund of $200USD from trading binary Tetouan MAR 50. I had no idea who this company was but i assumed it was xpmarkets as they are the only ones that i was in a dispute with. My account is still open and they refuse to close it. And i REFUSE to fund it.

Here is the conversation between Clara and I.

The following is a record of your online chat.
General Info
Chat start time Oct 15, 2013 7:10:09 AM EST
Chat end time Oct 15, 2013 7:48:34 AM EST
Duration (actual chatting time) 00:38:24
Operator Clara
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Clara'
Clara: hi
nabila: Hi clara how are you?
nabila: are you there?
Clara: yes
nabila: there is an unauthorised transaction of 200 on my account. I have not deposited anything with you guys.
nabila: There is no transaction history either. This is only a demo account. No live account open.
nabila: There are also trades which i never placed.
nabila: are you guys known by any other name?
Clara: I look at your file wait a moment please
Clara: No it's nothing on your account
nabila: thats what i am saying. an unauthorised transaction
nabila: for 200 on the 11 october
nabila: is your company known by any other name?
nabila: hello?
Clara: no xpmarkets
nabila: i dont understand
nabila: what is no xp markets
nabila: can you reply please
Clara: our company is xp markets
nabila: ok. So why is there a transaction from your company to my credit card when i dont have an account with xp markets?
nabila: HELLO CAN YOU PLEASE ANSWER OR GET THE MANAGER
Clara: I do not understand we do not have your transaction
Clara: send us a copy of the transaction finance@xpmarkets.com
nabila: what transaction
nabila: PENDING - xpmarkets.com/SB London , 1011 LAST 4 CARD DIGITS 4985
nabila: 1 Oct 2013 PENDING - xpmarkets.com/SB London , 1011 LAST 4 CARD DIGITS 4985 -$212.19
nabila: 11 Oct 2013 PENDING - xpmarkets.com/SB London , 1011 LAST 4 CARD DIGITS 4985 -$212.19 Pending 11 Oct 2013 PENDING - xpmarkets.com/SB London , 1011 LAST 4 CARD DIGITS 4985 -$1.06
nabila: ???????
Clara: send a mail with finance@xpmarkets.com
nabila: I never received anything from you guys. I DONT HAVE AN ACCOUNT WITH YOU. I DONT TRADE WITH YOU. THATS WHY I ASKED YOU IS YOUR COMPANY KNOWN BY ANY OTHER NAME?
nabila: the above is from my account. Pending?
nabila: CAN I SPEAK TO THE MANAGER PLEASE.
nabila: WHATS GOING ON?
Clara: you are registered with us, but you have no deposit n
nabila: YOU ARE NOT REPLYING OR EXPLAINING ANYTHING TO ME.
nabila: I KNOW THAT. SO WHY IS IT SHOWING UP ON MY BANK ACCOUNT.
nabila: ????
nabila: WHY WOULD I CONTACT YOU OUT OF THE BLUE IF I HAVE NOT TRADED WITH YOU GUYS OR MADE A DEPOSIT?
nabila: doesnt make sense.
nabila: CAN I SPEAK TO THE MANAGER PLEASE NOW.
Clara: email a finance@xpmarkets.com and they will see it but made ​​a copy of the transaction with the email as in your case there is no withdrawal of you
Clara: send email
nabila: i DONT UNDERSTAND
nabila: COPY OF WHAT?
nabila: I HAVE GIVEN YOU THE DETAILS ABOVE FROM MY ACCOUNT. WHAT EMAIL? WHAT WITHDRAWL?
nabila: WHY CANT YOU GET THE MANAGER?
nabila: THIS IS A SCAM AND MY CREDIT CARD HAS BEEN USED WITHOUT MY AUTHORITY. I DONT KNOW HOW YOU GOT IT BUT 200 HAS BEEN USED.
nabila: IF YOU HAVE A LOOK AT PAST EXPIRIES ON MY ACCOUNT YOU WILL SEE ALSO THAT THERE HAS BEEN TRADES MADE THAT I DID NOT DO. HOW IS THIS POSSIBLE IF YOU SAY THERE WAS NO DEPOSIT MADE?
nabila: GET ME THE MANAGER. I DONT WANT TO TALK TO YOU.
nabila: HELLO?
nabila: HELLO?
nabila: ARE YOU THERE?
nabila: YOU ARE VERY VERY RUDE AND I WILL BE MAKING A COMPLAINT ABOUT YOU AND YOUR COMPANY.
nabila: WHY CANT YOU ANSWER MY QUESTIONS?
nabila: OR GET THE BLOODY MANAGER?????
info: Your chat transcript will be sent to nabilaali at the end of your chat.
nabila: OK I AM GOING TO END THIS CONVERSATION AS YOU ARE USELESS. SCAMMERS.
 

zach6210

Private, 1st Class
Messages
35
Welcome to XP Markets - VERY IMPORTANT!
support@xpmarkets.com 15 Oct
To
nabilaali

Dear Nabila,
Welcome to XPMarkets!
I would like to first of all introduce myself, my name is Ashley and I am your Account Manager at XPMarkets.
As part of the XPMarkets team, we will be working together to ensure that we take care of any assistance you may need whilst activating your trading account and ensure we activate any incentives that may potentially prove beneficial to your trading.
As a valued member of one of the leading Binary Options platforms, we look forward to seeing you benefit from the opportunities of trading Binary Options and hope to have you successfully profiting on your financial venture with us. I would like to request that we keep close contact either via telephone or e-mail to ensure you receive any tools and incentives to help you begin trading Binary Options with us.
As a new trader to the XPMarkets platform you are entitled to a very attractive “Welcome Bonus,” which will directly increase your capital and optimize your trading in many ways. If you are interested in receiving this promotional gift, please let me know and I will be more than happy to take care of that for you.
I understand that many traders are new to trading Binary Options and it is my goal to help educate my traders on the benefits of Binary Option trading. If you have any questions or concerns you would like answered, please fee free to contact me via email at Ashley@xpmarkets.com
For updated promotional offers and trader insights, please feel free to “like” us on Facebook.
I look forward to working with you and hope to speak to you soon.
Thank you for choosing XPMarkets!
Kind regards,

Ashley Account Manager
ashley@xpmarkets.com
Click here to access to our website: www.xpmarkets.com


This mail is destined solely to the recipient and can contain personal and confidential information. If the person reading this mail is not the correct recipient, it is obvious that that it is strictly forbidden to this person to copy, broadcast or take any action regarding the reception of this mail. If you have received this message by mistake, please inform us by email at this address: support@xpmarkets.com



RE: Transaction
Nabila Ali 16 Oct
To
Ashley@xpmarkets.com
Good morning Ashley,

How are you?

I was anticipating your call yesterday regarding my account and the unauthorised transaction that has appeared on my bank account. As i explained to you yesterday, i do not have a live account with xp markets only a demo account. There are also trades that have been placed which i never made. The account has never been funded. I never deposited any money into xp markets, so i dont know how trades have been placed. I really have no idea what is going on or what has happened. I would really appreciate it if you could get back to me ASAP with some information regarding this.

I look forward to a resolution and a positive outcome.

Thank you
Kind Regards
Nabila


---- Forwarded Message -----
From: Nabila Ali
To: "Ashley@xpmarkets com" <Ashley@xpmarkets.com>
Sent: Monday, 21 October 2013 9:34 PM
Subject: Fw: RE: Transaction

Hi Ashley
I have been waiting for a reply from you and I haven't heard anything back.
Please get back to me .


Fw: WARNING, LAST CHANCE TO COME TO A RESOLUTION
Nabila Ali 22 Oct
To
Ashley@xpmarkets.com support@xpmarkets.com
Ashley,

I have left messages with Clara from support and i have emailed you a few times and i still have no response from you or the company. Now there are trades still being placed on my account and still the issue of the $200 transacted from my account, without AUTHORISATION. I have given you proof from my account. Now when i contacted Clara she couldnt answer my questions and ended the session. see below my conversation with Clara.

I have been patient and i have given xptrader ample time to respond to me and give me an explanation as to what is going on. IF I DO NOT RECEIVE A RESPONSE TO THIS EMAIL IN A TIMELY MANNER, I WILL BE MAKING A FORMAL COMPLAINT TO CYSEC AND THEY CAN INVESTIGATE THE COMPANYS UNLAWFUL PRACTICES.

DO NOT IGNORE THIS EMAIL.

Please wait for a site operator to respond.
You are now chatting with 'Clara'
Clara: hi
nabilaali hi
nabilaali can you please advise why there are trades on my account from today when i havent placed them?
nabilaali I have not logged into this acccount for 5 days.
nabilaali: are you there?
nabilaali Do not ignore me as i am going to give your company one last chance to explain.
nabilaali I am going to be making a formal complaint to the CYSEC.
nabilaali They can then investigate the company and what is going on
Clara: No deposit you've ever how do you have trader
nabilaali check my account and you will see trades have been placed. check the past expiries.
nabilaali Abu Dhabi General 20 Oct 2013 20:30:00 3902.56 Dubai General 20 Oct 2013 21:00:00 2909.91 TADAWUL 20 Oct 2013 23:30:00 8134.49 EUR/USD 21 Oct 2013 12:00:00 1.36744 GBP/USD 21 Oct 2013 12:00:00 1.61598 USD/CHF 21 Oct 2013 12:00:00 0.90312 USD/CAD 21 Oct 2013 12:00:00 1.02961 AUD/USD 21 Oct 2013 12:00:00 0.96481 NZD/USD 21 Oct 2013 12:00:00 0.8482
nabilaali EUR/JPY 21 Oct 2013 12:00:00 134.009 SPI 200 FUTURE 21 Oct 2013 12:00:00 5346.5 KOSPI 21 Oct 2013 12:00:00 2048.77 Konami 21 Oct 2013 12:00:00 2407.5 Mitsubishi 21 Oct 2013 12:00:00 640.5 Nikkei 225 21 Oct 2013 12:00:00 14687.9 Sony 21 Oct 2013 12:00:00 1922.5 Topix 500 21 Oct 2013 12:00:00 947.39 EUR/USD 21 Oct 2013 12:30:00 1.36724
nabilaali USD/CHF 21 Oct 2013 12:30:00 0.90322 USD/CAD 21 Oct 2013 12:30:00 1.02965 AUD/USD 21 Oct 2013 12:30:00 0.9653 NZD/USD 21 Oct 2013 12:30:00 0.84913 USD/JPY 21 Oct 2013 12:30:00 97.936 EUR/JPY 21 Oct 2013 12:30:00 133.902 SPI 200 FUTURE 21 Oct 2013 12:30:00 5349.5 KOSPI 21 Oct 2013 12:30:00 2048.16 Konami 21 Oct 2013 12:30:00 2405.5
nabilaali Nikkei 225 21 Oct 2013 12:30:00 14671.22 Sony 21 Oct 2013 12:30:00 1920.5 Topix 500 21 Oct 2013 12:30:00 945.85 EUR/USD 21 Oct 2013 13:00:00 1.36735 GBP/USD 21 Oct 2013 13:00:00 1.616 USD/CHF 21 Oct 2013 13:00:00 0.90334 USD/CAD 21 Oct 2013 13:00:00 1.02978 AUD/USD 21 Oct 2013 13:00:00 0.96556 NZD/USD 21 Oct 2013 13:00:00 0.84937
nabilaali EUR/JPY 21 Oct 2013 13:00:00 133.952 SPI 200 FUTURE 21 Oct 2013 13:00:00 5349.5 KOSPI 21 Oct 2013 13:00:00 2052.47 Konami 21 Oct 2013 13:00:00 2405 Mitsubishi 21 Oct 2013 13:00:00 638.5 Nikkei 225 21 Oct 2013 13:00:00 14670.42 Sony 21 Oct 2013 13:00:00 1919.5 Topix 500 21 Oct 2013 13:00:00 945.53 EUR/USD 21 Oct 2013 13:30:00 1.36762
nabilaali USD/CHF 21 Oct 2013 13:30:00 0.90312 USD/CAD 21 Oct 2013 13:30:00 1.02956 AUD/USD 21 Oct 2013 13:30:00 0.9659 NZD/USD 21 Oct 2013 13:30:00 0.84915 USD/JPY 21 Oct 2013 13:30:00 97.954 EUR/JPY 21 Oct 2013 13:30:00 133.964 SPI 200 FUTURE 21 Oct 2013 13:30:00 5344.5 KOSPI 21 Oct 2013 13:30:00 2051.54 EUR/USD 21 Oct 2013 14:00:00 1.36781
nabilaali USD/CHF 21 Oct 2013 14:00:00 0.90278 USD/CAD 21 Oct 2013 14:00:00 1.02941 AUD/USD 21 Oct 2013 14:00:00 0.9666 NZD/USD 21 Oct 2013 14:00:00 0.84966 USD/JPY 21 Oct 2013 14:00:00 97.968 EUR/JPY 21 Oct 2013 14:00:00 134 SPI 200 FUTURE 21 Oct 2013 14:00:00 5344.5 KOSPI 21 Oct 2013 14:00:00 2050.11 EUR/USD 21 Oct 2013 14:30:00 1.36768
nabilaali USD/CHF 21 Oct 2013 14:30:00 0.90288 USD/CAD 21 Oct 2013 14:30:00 1.02927 AUD/USD 21 Oct 2013 14:30:00 0.96627 NZD/USD 21 Oct 2013 14:30:00 0.84929 USD/JPY 21 Oct 2013 14:30:00 97.964 EUR/JPY 21 Oct 2013 14:30:00 133.992 SPI 200 FUTURE 21 Oct 2013 14:30:00 5345.5 KOSPI 21 Oct 2013 14:30:00 2050.52 EUR/USD 21 Oct 2013 15:00:00 1.36744
nabilaali: USD/CHF 21 Oct 2013 15:00:00 0.90314 USD/CAD 21 Oct 2013 15:00:00 1.02927 AUD/USD 21 Oct 2013 15:00:00 0.96617 NZD/USD 21 Oct 2013 15:00:00 0.84906 USD/JPY 21 Oct 2013 15:00:00 97.951 EUR/JPY 21 Oct 2013 15:00:00 133.942 SPI 200 FUTURE 21 Oct 2013 15:00:00 5344.5 KOSPI 21 Oct 2013 15:00:00 2049.38 EUR/USD 21 Oct 2013 15:30:00 1.3674
nabilaali USD/CHF 21 Oct 2013 15:30:00 0.90325 USD/CAD 21 Oct 2013 15:30:00 1.02935 AUD/USD 21 Oct 2013 15:30:00 0.96674 NZD/USD 21 Oct 2013 15:30:00 0.84899 USD/JPY 21 Oct 2013 15:30:00 98.018 EUR/JPY 21 Oct 2013 15:30:00 134.032 KOSPI 21 Oct 2013 15:30:00 2050.25 Konami 21 Oct 2013 15:30:00 2400.5 Mitsubishi 21 Oct 2013 15:30:00 636.5
nabilaali: ??????????
nabilaali: All this trading was done today on my account
Chat session has ended.

Thank you
Kind Regards
Nabila
 
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