Welcome to XP Markets - VERY IMPORTANT!
support@xpmarkets.com 15 Oct
To
nabilaali
Dear Nabila,
Welcome to XPMarkets!
I would like to first of all introduce myself, my name is Ashley and I am your Account Manager at XPMarkets.
As part of the XPMarkets team, we will be working together to ensure that we take care of any assistance you may need whilst activating your trading account and ensure we activate any incentives that may potentially prove beneficial to your trading.
As a valued member of one of the leading Binary Options platforms, we look forward to seeing you benefit from the opportunities of trading Binary Options and hope to have you successfully profiting on your financial venture with us. I would like to request that we keep close contact either via telephone or e-mail to ensure you receive any tools and incentives to help you begin trading Binary Options with us.
As a new trader to the XPMarkets platform you are entitled to a very attractive “Welcome Bonus,” which will directly increase your capital and optimize your trading in many ways. If you are interested in receiving this promotional gift, please let me know and I will be more than happy to take care of that for you.
I understand that many traders are new to trading Binary Options and it is my goal to help educate my traders on the benefits of Binary Option trading. If you have any questions or concerns you would like answered, please fee free to contact me via email at
Ashley@xpmarkets.com
For updated promotional offers and trader insights, please feel free to “like” us on Facebook.
I look forward to working with you and hope to speak to you soon.
Thank you for choosing XPMarkets!
Kind regards,
Ashley Account Manager
ashley@xpmarkets.com
Click here to access to our website:
www.xpmarkets.com
This mail is destined solely to the recipient and can contain personal and confidential information. If the person reading this mail is not the correct recipient, it is obvious that that it is strictly forbidden to this person to copy, broadcast or take any action regarding the reception of this mail. If you have received this message by mistake, please inform us by email at this address:
support@xpmarkets.com
RE: Transaction
Nabila Ali 16 Oct
To
Ashley@xpmarkets.com
Good morning Ashley,
How are you?
I was anticipating your call yesterday regarding my account and the unauthorised transaction that has appeared on my bank account. As i explained to you yesterday, i do not have a live account with xp markets only a demo account. There are also trades that have been placed which i never made. The account has never been funded. I never deposited any money into xp markets, so i dont know how trades have been placed. I really have no idea what is going on or what has happened. I would really appreciate it if you could get back to me ASAP with some information regarding this.
I look forward to a resolution and a positive outcome.
Thank you
Kind Regards
Nabila
---- Forwarded Message -----
From: Nabila Ali
To: "Ashley@xpmarkets com" <Ashley@xpmarkets.com>
Sent: Monday, 21 October 2013 9:34 PM
Subject: Fw: RE: Transaction
Hi Ashley
I have been waiting for a reply from you and I haven't heard anything back.
Please get back to me .
Fw: WARNING, LAST CHANCE TO COME TO A RESOLUTION
Nabila Ali 22 Oct
To
Ashley@xpmarkets.com support@xpmarkets.com
Ashley,
I have left messages with Clara from support and i have emailed you a few times and i still have no response from you or the company. Now there are trades still being placed on my account and still the issue of the $200 transacted from my account, without AUTHORISATION. I have given you proof from my account. Now when i contacted Clara she couldnt answer my questions and ended the session. see below my conversation with Clara.
I have been patient and i have given xptrader ample time to respond to me and give me an explanation as to what is going on. IF I DO NOT RECEIVE A RESPONSE TO THIS EMAIL IN A TIMELY MANNER, I WILL BE MAKING A FORMAL COMPLAINT TO CYSEC AND THEY CAN INVESTIGATE THE COMPANYS UNLAWFUL PRACTICES.
DO NOT IGNORE THIS EMAIL.
Please wait for a site operator to respond.
You are now chatting with 'Clara'
Clara: hi
nabilaali hi
nabilaali can you please advise why there are trades on my account from today when i havent placed them?
nabilaali I have not logged into this acccount for 5 days.
nabilaali: are you there?
nabilaali Do not ignore me as i am going to give your company one last chance to explain.
nabilaali I am going to be making a formal complaint to the CYSEC.
nabilaali They can then investigate the company and what is going on
Clara: No deposit you've ever how do you have trader
nabilaali check my account and you will see trades have been placed. check the past expiries.
nabilaali Abu Dhabi General 20 Oct 2013 20:30:00 3902.56 Dubai General 20 Oct 2013 21:00:00 2909.91 TADAWUL 20 Oct 2013 23:30:00 8134.49 EUR/USD 21 Oct 2013 12:00:00 1.36744 GBP/USD 21 Oct 2013 12:00:00 1.61598 USD/CHF 21 Oct 2013 12:00:00 0.90312 USD/CAD 21 Oct 2013 12:00:00 1.02961 AUD/USD 21 Oct 2013 12:00:00 0.96481 NZD/USD 21 Oct 2013 12:00:00 0.8482
nabilaali EUR/JPY 21 Oct 2013 12:00:00 134.009 SPI 200 FUTURE 21 Oct 2013 12:00:00 5346.5 KOSPI 21 Oct 2013 12:00:00 2048.77 Konami 21 Oct 2013 12:00:00 2407.5 Mitsubishi 21 Oct 2013 12:00:00 640.5 Nikkei 225 21 Oct 2013 12:00:00 14687.9 Sony 21 Oct 2013 12:00:00 1922.5 Topix 500 21 Oct 2013 12:00:00 947.39 EUR/USD 21 Oct 2013 12:30:00 1.36724
nabilaali USD/CHF 21 Oct 2013 12:30:00 0.90322 USD/CAD 21 Oct 2013 12:30:00 1.02965 AUD/USD 21 Oct 2013 12:30:00 0.9653 NZD/USD 21 Oct 2013 12:30:00 0.84913 USD/JPY 21 Oct 2013 12:30:00 97.936 EUR/JPY 21 Oct 2013 12:30:00 133.902 SPI 200 FUTURE 21 Oct 2013 12:30:00 5349.5 KOSPI 21 Oct 2013 12:30:00 2048.16 Konami 21 Oct 2013 12:30:00 2405.5
nabilaali Nikkei 225 21 Oct 2013 12:30:00 14671.22 Sony 21 Oct 2013 12:30:00 1920.5 Topix 500 21 Oct 2013 12:30:00 945.85 EUR/USD 21 Oct 2013 13:00:00 1.36735 GBP/USD 21 Oct 2013 13:00:00 1.616 USD/CHF 21 Oct 2013 13:00:00 0.90334 USD/CAD 21 Oct 2013 13:00:00 1.02978 AUD/USD 21 Oct 2013 13:00:00 0.96556 NZD/USD 21 Oct 2013 13:00:00 0.84937
nabilaali EUR/JPY 21 Oct 2013 13:00:00 133.952 SPI 200 FUTURE 21 Oct 2013 13:00:00 5349.5 KOSPI 21 Oct 2013 13:00:00 2052.47 Konami 21 Oct 2013 13:00:00 2405 Mitsubishi 21 Oct 2013 13:00:00 638.5 Nikkei 225 21 Oct 2013 13:00:00 14670.42 Sony 21 Oct 2013 13:00:00 1919.5 Topix 500 21 Oct 2013 13:00:00 945.53 EUR/USD 21 Oct 2013 13:30:00 1.36762
nabilaali USD/CHF 21 Oct 2013 13:30:00 0.90312 USD/CAD 21 Oct 2013 13:30:00 1.02956 AUD/USD 21 Oct 2013 13:30:00 0.9659 NZD/USD 21 Oct 2013 13:30:00 0.84915 USD/JPY 21 Oct 2013 13:30:00 97.954 EUR/JPY 21 Oct 2013 13:30:00 133.964 SPI 200 FUTURE 21 Oct 2013 13:30:00 5344.5 KOSPI 21 Oct 2013 13:30:00 2051.54 EUR/USD 21 Oct 2013 14:00:00 1.36781
nabilaali USD/CHF 21 Oct 2013 14:00:00 0.90278 USD/CAD 21 Oct 2013 14:00:00 1.02941 AUD/USD 21 Oct 2013 14:00:00 0.9666 NZD/USD 21 Oct 2013 14:00:00 0.84966 USD/JPY 21 Oct 2013 14:00:00 97.968 EUR/JPY 21 Oct 2013 14:00:00 134 SPI 200 FUTURE 21 Oct 2013 14:00:00 5344.5 KOSPI 21 Oct 2013 14:00:00 2050.11 EUR/USD 21 Oct 2013 14:30:00 1.36768
nabilaali USD/CHF 21 Oct 2013 14:30:00 0.90288 USD/CAD 21 Oct 2013 14:30:00 1.02927 AUD/USD 21 Oct 2013 14:30:00 0.96627 NZD/USD 21 Oct 2013 14:30:00 0.84929 USD/JPY 21 Oct 2013 14:30:00 97.964 EUR/JPY 21 Oct 2013 14:30:00 133.992 SPI 200 FUTURE 21 Oct 2013 14:30:00 5345.5 KOSPI 21 Oct 2013 14:30:00 2050.52 EUR/USD 21 Oct 2013 15:00:00 1.36744
nabilaali: USD/CHF 21 Oct 2013 15:00:00 0.90314 USD/CAD 21 Oct 2013 15:00:00 1.02927 AUD/USD 21 Oct 2013 15:00:00 0.96617 NZD/USD 21 Oct 2013 15:00:00 0.84906 USD/JPY 21 Oct 2013 15:00:00 97.951 EUR/JPY 21 Oct 2013 15:00:00 133.942 SPI 200 FUTURE 21 Oct 2013 15:00:00 5344.5 KOSPI 21 Oct 2013 15:00:00 2049.38 EUR/USD 21 Oct 2013 15:30:00 1.3674
nabilaali USD/CHF 21 Oct 2013 15:30:00 0.90325 USD/CAD 21 Oct 2013 15:30:00 1.02935 AUD/USD 21 Oct 2013 15:30:00 0.96674 NZD/USD 21 Oct 2013 15:30:00 0.84899 USD/JPY 21 Oct 2013 15:30:00 98.018 EUR/JPY 21 Oct 2013 15:30:00 134.032 KOSPI 21 Oct 2013 15:30:00 2050.25 Konami 21 Oct 2013 15:30:00 2400.5 Mitsubishi 21 Oct 2013 15:30:00 636.5
nabilaali: ??????????
nabilaali: All this trading was done today on my account
Chat session has ended.
Thank you
Kind Regards
Nabila