Let me quickly share my rather negative experience with Berndale Group.
I have a claim against Berndale in the amount of $24,000.00 USD relating to my trading account no. 153777. To be more precise, I opened an online trading account with Forex TG Pty Ltd which is the previous name of Berndale Group (see http://www.fos.org.au/resolving-disputes/find-a-financial-services-provider/ and search "Berndale"). Having opened the trading account, I deposited $40,000.00 USD in May 2015 and in December 2015 retained the equity of $25,337.97 USD.
I placed a withdrawal request for $24,000.00 USD on 14 January 2016 which was confirmed by Berndale (back then it was Forex TG Pty Ltd) on the same day. I sent Berndale a reminder of the request on 27 January 2016 as the money was neither deducted from the trading account nor sent to my bank account. Subsequently, the monies previously available on my trading account were no longer there and I was not able to reach Berndale either. I maintain that Berndale is liable to me and made a demand for payment of $24,000.00 USD through my lawyer. Neither the initial requests nor the lawyer's demand letters made the Berndale comply with my withdrawal request.
In June 2016, I lodged a complaint against Berndale with the Australian Financial Ombudsman Service (FOS) which is pending now, so I just wanted to share my story with Berndale to show other investors how it reflects against the statements by Mr D’Amore here https://www.forexpeacearmy.com/community/threads/berndale-capital.43836/#post-252415 .
I have a claim against Berndale in the amount of $24,000.00 USD relating to my trading account no. 153777. To be more precise, I opened an online trading account with Forex TG Pty Ltd which is the previous name of Berndale Group (see http://www.fos.org.au/resolving-disputes/find-a-financial-services-provider/ and search "Berndale"). Having opened the trading account, I deposited $40,000.00 USD in May 2015 and in December 2015 retained the equity of $25,337.97 USD.
I placed a withdrawal request for $24,000.00 USD on 14 January 2016 which was confirmed by Berndale (back then it was Forex TG Pty Ltd) on the same day. I sent Berndale a reminder of the request on 27 January 2016 as the money was neither deducted from the trading account nor sent to my bank account. Subsequently, the monies previously available on my trading account were no longer there and I was not able to reach Berndale either. I maintain that Berndale is liable to me and made a demand for payment of $24,000.00 USD through my lawyer. Neither the initial requests nor the lawyer's demand letters made the Berndale comply with my withdrawal request.
In June 2016, I lodged a complaint against Berndale with the Australian Financial Ombudsman Service (FOS) which is pending now, so I just wanted to share my story with Berndale to show other investors how it reflects against the statements by Mr D’Amore here https://www.forexpeacearmy.com/community/threads/berndale-capital.43836/#post-252415 .