Binary Basis with Apple Options and Discover Options Scammed me $35K via its Managed Accounts fraud.

iaffam

Recruit
Messages
10
Some time in May 2016, i made contact with one Helen Costa of Binary Basis (binarybasis.com) and she introduced to me the Managed Accounts package of theirs via Apple Options and Discover options (Big Bell Solutions company). I had my concerns and she convinced me that they were not frauds. I went on to start making investments as detailed below from July 2016 to September 2016 to the tune of $35,000.
The trades seemed like they were going well until the 24th of March 2017, which was just a week to my withdrawal of my first accounts that had a duration of 5 months. I contacted the Account Manager, Helen Costa on Skype and she continued to feign ignorance of the events even while they were still ongoing. I got screen shots of the flush down and sent to her, but she claimed that she had contacted the trading team and was yet to get a feedback. Meanwhile my accounts were being wiped out. I got in touch with both Apple options and Discover options by chat and they referred me to Binary Basis.On the 27th of March 2017, an e-mail was received from support@binarybasis.com, as shown in the bracket

( Dear Sirs,

we acknowledge that in the trading session of Mar 24, 2017 the losses
were incurred on your binary options accounts. Now we are trying to
figure out the reasons of algorythm malfunction. We have called the
Committee to investigate the situation. Once the results are revealed,
we will introduce the solutions to compensate the losses.

We appreciate your trust and will do our best to solve the situation in
the best way possible.

Regards,)

BinaryBasis Support Team

I retorted by putting it to them that it was a deliberately scam by them and the came back to say the following in an e-mail:-
(please be advised that we are now negotiating the solution for
compensation with the broker and insurance company.
Your Account Manager will contact you as soon as the compensation plan
is elaborated.

Kind regards,BinaryBasis Support Team)

It was obvious that they flushed down the accounts that were soon to be due and decided to leave two accounts that are due in July 2017, which they have continued to "trade".
Below is a list of the accounts and details of same which i did invest.
I have also attached documents to show evidence of my chats with Helen Costa and the transfers that i made.
Apple -Options Account # 11816 -$5,000 Invested Apple -Options Account # 11865 -
$5,000 Invested Apple -Options Account # 11866 -$5,000 Invested in my wife's
name(funds sent from my account). Discover-Options Account #11800 -$5,000 invested.
Discover-Options Account #11801 -$5,000 invested in my wife's name(funds sent from my
account). Discover-Options Account #11809 -$5,000 invested. Returns on this was due on
March 31, 2017, but account was wiped out on 24th March 2017 after 5 months of trading
a managed account as per agreed contract. Discover-Options Account #11810 -$5,000
invested in my wife's name. Returns on this was due on March 31, 2017, but account was
wiped out on 24th March 2017 after 5 months of trading a managed account as per agreed
contract.
 

Attachments

  • Chat Log between Helen Costa and I.pdf
    610.4 KB · Views: 1

FxMaster

Lt. Colonel
Messages
10,745
Two steps that you must follow

1st - Invite them to join this thread via email (Send email to every possible address).

2nd - Invite him via skype or any communication address you have for him.

If they did not come and reply here then message me I`ll suggest you more steps to get your money back.
 

SupportForex

Recruit
Messages
3
Two steps that you must follow

1st - Invite them to join this thread via email (Send email to every possible address).

2nd - Invite him via skype or any communication address you have for him.

If they did not come and reply here then message me I`ll suggest you more steps to get your money back.

nice tips but why don't you suggest him now. so everyone could see ?
 

FxMaster

Lt. Colonel
Messages
10,745
nice tips but why don't you suggest him now. so everyone could see ?
I have certain rules for suggestions :) first I give chance to broker to participate the thread and make confusion clear and if they failed then my other tips come :) and indeed I will share in thread not in private message :)
 

Pharaoh

Colonel
Messages
20,125
nice tips but why don't you suggest him now. so everyone could see ?

Unless it's a broker which already has a very bad reputation, it's more than reasonable to invite the broker to a friendly discussion to try to explain and/or resolve the issue before handing out a list of ways to escalate the issue to the regulators, etc.
 

iaffam

Recruit
Messages
10
As i am new here, please you guide me on how to make an invite to this thread? I have the e-mail address and skype address of contact person at Binary Basis (Helen Costa ; helen@binarybasis.com and skype ID is helen.binaryinsider
 

Pharaoh

Colonel
Messages
20,125
Send the link to this thread to Helen and any other addresses you can find for the company and ask for a company rep to be sent to join the discussion.
 

iaffam

Recruit
Messages
10
Thanks Pharaoh Colonel. I had sent the link inviting them since the 7th of April and i am yet to see any response from them.
 

iaffam

Recruit
Messages
10
Thanks Pharaoh Colonel. I had sent the link inviting them since the 7th of April and i am yet to see any response from them.
Attached is a screen shot of the mail inviting them to the thread since the 7th of April. No response has been received from them.
 

Attachments

  • Screenshot (53).png
    Screenshot (53).png
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FxMaster

Lt. Colonel
Messages
10,745
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address http://binarybasis.com/contact/

Also, Share your story as a review http://www.forexpeacearmy.com/forex-reviews/13710/www.binarybasis.com

You can also share your story on their social media pages mentioned below:

https://www.facebook.com/BinaryBasis-1724246507862742/

https://twitter.com/basisbinary1

You can also open FPA trader’s court case against them. To do so, Visit this link www.forexpeacearmy.com/community/pages/traders-court/ and follow the suggested steps there

Note: Don’t forget to update your review/s when you got solution of your problem, Best Of Luck
 
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