Binary International Refuses to allow my withdrawal

pip.q

Private
Messages
12
http://www.binaryinternational.com. Has been contacted by phone, by chat, by email and no one will execute my withdrawal. First, I attempted to use the on-line withdrawal tool but kept getting a server error. So I contacted chat and they just argued with me and said their platform was taking lots of withdrawals so there must not be a problem. Chat told me to email, when no one replied, I chatted again, and was given a different email again with no reply. I have been give 4 different email accounts and no replies. I reached a phone operator twice (every other attempt by phone rang busy with no answer or gave me a discounted line recording. I have scheduled appointments, which they only do by chat, and was told I had the wrong person, they would pass a note to the right person. I then set an appointment with that person, and they said they could not help as they were only customer service. Once I finally got an email response from the finance department, they said my account had dormant fees they would have to charge against the account but if I were to trade the account, those fees would be waived. When I replied with the date of my last trade, they went back to when the account was opened and said there were more fees from before my most recent trade. when I asked how many trades would have to be made to wave all fees, they did not reply. I talked to my financial planner and they said financial institutions could not claim their were fees on an account when those fees had never been invoices and finance has refused to address that comment. They are pretty much saying they will take all my money in these hidden fees and there is nothing to withdrawal. This group is a bunch of crooks with not intent of returning my money. I traded a several times with my account manger last spring with moderate results, then did not hear from my account manager so the account sat for a while. I have learned through this process that my account manager left the firm and no one contacted me. I would really like some help getting my money back. Every time I send an email, finance takes 2 or more days to reply and will only answer 1 question and ignore everything else. They have made it clear they will not take any phone calls and I see them playing this email delay game until they think I have given up so they can just keep my money. Please Help!!
 

FxMaster

Lt. Colonel
Messages
9,409
http://www.binaryinternational.com. Has been contacted by phone, by chat, by email and no one will execute my withdrawal. First, I attempted to use the on-line withdrawal tool but kept getting a server error. So I contacted chat and they just argued with me and said their platform was taking lots of withdrawals so there must not be a problem. Chat told me to email, when no one replied, I chatted again, and was given a different email again with no reply. I have been give 4 different email accounts and no replies. I reached a phone operator twice (every other attempt by phone rang busy with no answer or gave me a discounted line recording. I have scheduled appointments, which they only do by chat, and was told I had the wrong person, they would pass a note to the right person. I then set an appointment with that person, and they said they could not help as they were only customer service. Once I finally got an email response from the finance department, they said my account had dormant fees they would have to charge against the account but if I were to trade the account, those fees would be waived. When I replied with the date of my last trade, they went back to when the account was opened and said there were more fees from before my most recent trade. when I asked how many trades would have to be made to wave all fees, they did not reply. I talked to my financial planner and they said financial institutions could not claim their were fees on an account when those fees had never been invoices and finance has refused to address that comment. They are pretty much saying they will take all my money in these hidden fees and there is nothing to withdrawal. This group is a bunch of crooks with not intent of returning my money. I traded a several times with my account manger last spring with moderate results, then did not hear from my account manager so the account sat for a while. I have learned through this process that my account manager left the firm and no one contacted me. I would really like some help getting my money back. Every time I send an email, finance takes 2 or more days to reply and will only answer 1 question and ignore everything else. They have made it clear they will not take any phone calls and I see them playing this email delay game until they think I have given up so they can just keep my money. Please Help!!

Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:

If you deposited your money via credit card then contact the credit card customer care asap and ask them to file a chargeback.
Go to their website and invite them to here via Live Chat
Invite them to join this thread via email (Send an email to every possible address).

You will find their email and address http://www.binaryinternational.com/contact/

Also, Share your story as a review http://www.forexpeacearmy.com/forex-reviews/11128/www.binaryinternational.com

You can also share your story on their social media pages mentioned below:

https://twitter.com/binaryintbroker

Note: Don’t forget to update your review/s when you got solution of your problem, Best Of Luck
 

pip.q

Private
Messages
12
I have again requested a full return of my funds and once again got a reply from Monica in Finance that I have inactivity fees on the account that they are trying to claim going back to 2013. The account manager I had before he left the company had assured me there were no hidden fees on my account. He wanted to share a template with me and I wanted to confirm that would not cost me anything or be charged to my account in any way then or when I tried to make a withdrawal and that's when he assured me in the spring of last year that there were NO FEES OF ANY KIND ON MY ACCOUNT. So for Monica to tell me now, there are hidden fees that go back to 2013 so she can come up with a way to seal all my money and return nothing is just a very unethical and (according to my Financial Advisor) illegal maneuver. I have never received any invoice or seen any charge on my online statement. It just shows my account value based on my deposit and my trades. When I reply and share what my account manager told me, Monica just ignores that information and reply's that I have hidden fees (see calls them dormant fees) going back to 2013 that I am just hearing about for the first time now. I understand the right to charge fees for an account but my Financial Advisor assures me, that by law, they must be invoiced at the time they are accrued and due, not simply stated in an email in 2017, saying they are from 2013. I have no invoice or bill of any kind and these fees were only mentioned once I tried to ask for my money back and to close the account. They also do not appear to allow tweets to post to their feed. They apparently, hand select glowing testimonials and block all others. Since the deposit was made so long ago, the credit card company cannot assist in getting my funds back, any other suggestions on how to get them to return the funds? They just keep stalling and it appears from posts on this site, they have done the same to many other investors. Any other suggestions on ways I can get them to send me my money?
 

4evermaat

2nd Lieutenant
Messages
1,915
When did you first attempt the withdrawal that was refused? If it was within the last 9 months, you can file a traders court case.

This same evidence can also be used to complain to the broker's regulator. But I would recommend starting FPA case first as you will be better prepared.
 
Messages
13
I have the same problem When I joined I was told there was a live trading room via skype (lies) I was also told there would be live webinars weekly (more Lies) When I joined I was told by my account manager that she would help me with my trading (More Lies) I only have $500 in the account but because these bastards gave me a bonus I didn't want I cannot withdraw my money I have been on there chat and sent them e.mails but didn't get anywhere They don`t like it when I call them a Thieving pack of mongrel bastards Its not very nice when you put your trust in these mongrels and they do the wrong thing
Cheers Richard Caldwell
 

pip.q

Private
Messages
12
When did you first attempt the withdrawal that was refused? If it was within the last 9 months, you can file a traders court case.

This same evidence can also be used to complain to the broker's regulator. But I would recommend starting FPA case first as you will be better prepared.
Yes, this is a recent request. Yes, I have opened a case here and continued to request the withdrawal directly from the finance department. They keep claiming there are dormant fees going back to 2013 that they have never invoiced but now want to charge against my account. Every time I share what my financial advice has stated, that any fees must be invoiced when due, BI just ignores those notes. IInitially they said if I just trade the account they would forgive those fees, now they changed their story and say my real money will only be applied as bonus trading funds but are basically saying I can never have access to my real money due to these bogus fees going back to 2013.
 

pip.q

Private
Messages
12
I have the same problem When I joined I was told there was a live trading room via skype (lies) I was also told there would be live webinars weekly (more Lies) When I joined I was told by my account manager that she would help me with my trading (More Lies) I only have $500 in the account but because these bastards gave me a bonus I didn't want I cannot withdraw my money I have been on there chat and sent them e.mails but didn't get anywhere They don`t like it when I call them a Thieving pack of mongrel bastards Its not very nice when you put your trust in these mongrels and they do the wrong thing
Cheers Richard Caldwell
Yes, I have been given the same runaround. There are no bonus moneys in my account - they want to convert my real funds to bonus funds so they don't have to process my withdrawal. They are not fulfilling their fiduciary responsibilities, instead they are making excuses and refusing to return my money.
 
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