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The email that the trader in question sent to us and caused us to close the account is this:
Hi,
I want to withdraw 2550$ from my Account.Please process my withdraw request to my Perfect Money Account.Here i give the details.
Trading Account Id : xxxxxx
Withdraw Amount : 2550$
Withdraw Method : Perfect Money
Perfect Money Account ID : xxxxxx
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But this client didn't make that amount even if you include his deposit. What he wanted to do was withdraw profit plus his deposit and his bonus that he was credited with.
The client made a profit of $1821.52
He deposited $200
His bonus was $600
That make his equity a total of $2600 which is close to his withdrawal request.
What would have remained was the 200/600 of the erroneous deposit and bonus.
Dear Eric Harbor,
First i welcome you to this thread.Here i will answer your question.
Yes i accept first i made the 2550$ withdraw request on 23 aug 2013,My balance was shown 2800$,credit 600$ and total equity 3400$.Here is the screen shot.
.I thought 2600$ is my profit amount and 200$ is my deposited amount.So i decided to withdraw 2550$.Then you sent the mail to me,"You made profits of $1821.84 Where do you believe that you made $2,600?" Here is the screen shot.
, Then i saw,you made 800$ erroneous deposit to my account on 16 Aug 2013, Then i realise 2800$-800$ = 2000$(1800$ Profit +200$ initila deposit amount) is my real balance,So i again made a withdraw request 1800$ on 23 Aug 2013.
3. To add confirmation as to our suspicion, he sent multiple emails about his withdrawal. Normally, from our experience, this raises red flags.
4. This trader wrote very well and traded excellently, this shows to us that there will be no customer loyalty and he is looking to get as much out of the broker as possible to who he hurts.
5. We still allowed him to trade with our services and had Gail who is from India speak with him several times but he did not want to have a conversation and only wanted his money. I even called.
6. He provided to Gail that he has $2500 (sound familiar) to trade with and wants to test our withdrawal.
7. He wrote a review about us on Forex Peace Army – After that we cannot speak with him. We are a modest company and would rather not receive negative information about our company.
Yes i agree lot of emails regarding withdraw request,Here i explain the reason.
At that time there is no live chat on your website,So trader contact only email support.
First I made 2550$ withdraw request on 23 Aug 2013.Then i realize 2550$ is not my profit amount.Again i made 1800$ withdraw request on same day,I already explain this story above.
I have requested 1800$ to my Perfect money account,Then you sent the mail to me "We can't send your profit amount to your Perfect money account,We can only refund your deposit amount 200$ to your Perfect Money account and send profit via bank transfer"
Then again i have requested a withdraw 1800$ to bank transfer on same day 23 Aug.
On 27 Aug The profit amount 1800$ deducted from my account, but not refund my 200$ to my Perfect Money account.Then i sent email to you,Here is the screen shot.
Then i received the mail on 27 Aug 2013,"your account disabled",You mentioned the reason for "We put in an additional $200 deposit and $600 into your account.Where you never made a deposit.That is abuse of our offer.So you have to received your profit up to erroneous deposit was made,575$ profit + 200$. There is a 50% closing of account. we sent $387.72"
Here is the screen shot.
So you cancelled my remaining profit amount after wrong deposit made.
The wrong deposit made by you,then how can you said abuse your offer.
There is no live chat at that time,so that i sent lot of emails,If you have a live chat,i was clarify my doubts within 10 min and there is no need to sent lot of emails.
What you said? i am not ready to speak with you.How can you say like this. I sent lot of emails to you,They are not responding and i called to skype,they are not pick my skype call. They are not ready to add my skype Id.I have a evidance.
04 sep 2013 i sent the email ,"come to this thread and explain why my account disabled? if you are not come to this thread then FPA declared a Scam company" after that he came here.
I sent lot of emails to asked, why my account disabled? They are not ready to respond my emails. Then i was sent email"i was looking to deposit 2500$,why you are not respond me",after that i received the call from one of the customer support Name Gail.I asked about my remaining profit amount,she told me "first you deposit 2500$ after that we will solve your problem".Then they enabled my account,But not ready to send my remaining profit amount.
Dear Eric one final question,you agree my profit amount 1821$ and initail deposit amount 200$.total balance 2021$.
As per your terms and conditions,The account closing fee 50%,So you need to send 50% 2021$ ie 1010$ to me,But you sent only 387$.
If you are a Genuine broker,If follows your terms and conditions.Why you are not send my remaing balance 1010$-387$ = 623$?
Answer this question.