CAPITAL CITY MARKETS STOLE MY MONEY,LOCKED ME OUT OF ACCOUNT AND IS BLAMING IT ON PAYMENT PROCESSOR!

Messages
27
I am posting this today because as of 12/20/2017 I have had all my funds that were sent to CAPITAL CITY MARKETS broker so far stolen from me . I was informed by email from CCM in late October that they claim that their payment processor never forwarded funds that were sent from my banking institution using Visa . Yet I had been trading a live account but access has been suspended 10/ 27/2017. And yet It is still open and with running trades ! I went to my banking institution 10/21/2017 and spent hours and multiple days with them with all documentation and correspondence . After 2 months of waiting it looks like my bank is filled with incompetent clueless idiots. They sent a letter stating there is nothing they can do. I know that is absolute false . As stated in an CC bureau website filing under Claims an Defenses allows much more time and effort to retrieve stolen funds . I will need my money back and will get it , I need assistance as well as pointing out this criminal behavior of CAPITAL CITY MARKETS. CAPITAL CITY MARKETS have been very quiet regarding this hoping we probably just go away but not for long I can assure . Myself and many others have had theirs account funds STOLEN and accounts suspended and essentially all money stolen !
 

FxMaster

Lt. Colonel
Messages
9,175
I am posting this today because as of 12/20/2017 I have had all my funds that were sent to CAPITAL CITY MARKETS broker so far stolen from me . I was informed by email from CCM in late October that they claim that their payment processor never forwarded funds that were sent from my banking institution using Visa . Yet I had been trading a live account but access has been suspended 10/ 27/2017. And yet It is still open and with running trades ! I went to my banking institution 10/21/2017 and spent hours and multiple days with them with all documentation and correspondence . After 2 months of waiting it looks like my bank is filled with incompetent clueless idiots. They sent a letter stating there is nothing they can do. I know that is absolute false . As stated in an CC bureau website filing under Claims an Defenses allows much more time and effort to retrieve stolen funds . I will need my money back and will get it , I need assistance as well as pointing out this criminal behavior of CAPITAL CITY MARKETS. CAPITAL CITY MARKETS have been very quiet regarding this hoping we probably just go away but not for long I can assure . Myself and many others have had theirs account funds STOLEN and accounts suspended and essentially all money stolen !
Two steps that you must follow

1st - Invite them to join this thread via email (Send an email to every possible address).

2nd - Invite him via Skype or any communications address you have.

If they did not come and reply here then message me I`ll suggest you more steps to get your money back.
Note: Share your account number too (Just account number) so you can have a solution soon.
 
Messages
27
Two steps that you must follow

1st - Invite them to join this thread via email (Send an email to every possible address).

2nd - Invite him via Skype or any communications address you have.

If they did not come and reply here then message me I`ll suggest you more steps to get your money back.
Note: Share your account number too (Just account number) so you can have a solution soon.
Yes . I would like to email you personally if I may have your contact , thank you.
 

CCMSupport

Capitalcitymarkets Representative
Messages
4
Hello S,

I want to start by thanking you and FPA for inviting us to respond to your accusations.

Categorically, the payment processing company (PPC) did *not* forward client funds to us and we are currently pursuing legal action so, at this point in time, I'm unable to go into too much detail beyond stating that Capital City Markets and our clients were defrauded by this 3rd-party payment processor.


I should point out that online retailers do not instantly receive funds from their payment processors as you errantly suggest. Under normal circumstance, the merchant (i.e. Capital City Markets) receives an "OK" from the payment processor, after which the merchant completes the “purchase” process (in terms of Capital City Markets, the respective client account is credited).

However, due to the possibility of transaction disputes, funds owed to a merchant may be held by PPCs for weeks or even months before actually being released (especially in the case of “high risk” industries like Forex), and the release of funds is usually based on a 6-month "rolling reserve" facility.

Clearly, expecting clients to wait 6 months after depositing before being able to trade is not practical so, based on the confirmation received from the PPC, your account was credited with Capital City Markets funds as Capital City Markets did not expect to receive the funds taken from your card by the payment processor for some considerable time (and actually never received them).

Once it had become clear that the PPC had stolen the funds supposedly in our card processing account, our priority became informing affected clients so they could dispute those deposits via their card issuers and recover those funds from the fraudulent 3rd-party. Had it been possible to deal with the situation directly then, naturally, that would have been the approach taken, but since we were unable to bypass the entity that had stolen the funds, the only recourse was to involve clients in the recovery process.

"After 2 months of waiting it looks like my bank is filled with incompetent clueless idiots. They sent a letter stating there is nothing they can do. I know that is absolute false . As stated in an CC bureau website filing under Claims an Defenses allows much more time and effort to retrieve stolen funds "

You are correct - you usually do have more time than your card issuer has stated and I am sorry to hear that your bank/card issuer is not being proactive regarding this matter. However, had you reached out to us at some point during the last 2 months then we would have been able to help you or, at least been able to point you in the right direction. The fact is that we have been here the whole time - assisting all clients requiring help with this situation and, fortunately, the vast majority of affected clients have already received funds back via their card issuers.

"I will need my money back and will get it , I need assistance as well as pointing out this criminal behavior of CAPITAL CITY MARKETS. CAPITAL CITY MARKETS have been very quiet regarding this hoping we probably just go away but not for long I can assure ."

Whilst I appreciate you being upset about the situation, we have *not* been "very quiet". We have been helping affected clients and we have been in communication with card issuers directly where possible. In short, we have done all in our power to help clients, and we are certainly not hoping for this to "go away" - our goal has always been to help affected clients recover their funds.

" Myself and many others have had theirs account funds STOLEN and accounts suspended and essentially all money stolen ! "

Some clients certainly did have their accounts suspended for a brief period. However, it was not “many” and, in most cases, the suspension was removed after communication with the respective clients. In terms of your account, you are correct – it is still suspended, and the reason is that your account had already lost approximately 90% due to your poor trading and, not only did you fail to deposit additional funds to adequately capitalise your account, you made no subsequent attempt to contact us and discuss the situation. We have therefore been waiting for you to provide some feedback that might help us decide how best to proceed (leave the open trades running or close out the account).

Whilst I understand your anger, I must reiterate that we have done and are doing all we can to help the remaining affected clients. To this end, when you initially communicated with us, we responded urgently with the information you requested for your claim. Unfortunately, you have not provided any updates or requested further assistance for two months – instead, you have opted to post very misleading (possibly libellous) allegations on a public forum. Had you applied similar effort to communicating with us and dealing with your card issuer then I feel sure that you would already be in receipt of your funds via the dispute process of the Visa/Mastercard network.
 
Messages
27
Hello. Thank you for actually coming to reply. I would like to say your response is misleading . I will only go in to detail if I need to . So here we are , there is no time limit ( all the other traders have supposedly received their funds back from your help but not me ) please assist me then as you have said you have with all the rest and I will be grateful.
 

risingzombi

Private
Messages
21
CCM is a great reputable firm, their payment processor is the crooks that held the the funds from getting to CCM firm. Payment processor hold back a certain percent. CCM was Tallinex, which is also a reputable firm. I think they branch off into Capitalcity.
 
Messages
27
Well they are saying ( read above ) they have helped nearly everyone get their money back except me because I didn't ask . So that is great news ! So I have asked for Capital City Markets broker for help and I would be grateful. Now they are silent .
 
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