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Caught by Live Platform Video Clips - How Alpari UK subtly forces you into paying multiple folds mor

Discussion in 'Scam Alerts' started by pcbg007, Jun 16, 2012.

  1. pcbg007

    pcbg007 Private, 1st Class

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    Although I see many good reviews here, my encounters with them has been shocking despite that they are prompt in their response, though. I started with a small account of $7,700. It was OK initially when I suffered losses for more than half of my account with infrequent slippages and requotes. However, when I started to recoup my losses with over 90% of Win trades for several consecutive days, all hell broke loose from 31st May 2012 onwards.

    There was also an incident that a Closed trade even went missing totally into thin air. The order was not displayed in my account history after closing, and my profit was also not added into my account balance. When I reported to them, they said it’s normal at first, but later came asking me for the order number. This time, I didn’t want to waste my time providing them with all the clues and facts only to hear back that everything is normal. I would, nevertheless, provide this evidence only to the relevant authority doing the investigation.

    When slippages and requotes became rampant, I decided to record my live trade entries and exit in video clips as proofs.

    I provided them with my MT4 platform logs, my video clips (recorded live from the screen to show every detail of the problems occurred) of each incidence with a corresponding detail report illustrating what occurred as shown in each video clip and the corresponding order number, but they repeatedly claimed that all the incidences were normal after their thorough investigation.

    For every trade I was made to pay many more additional pips (as much as 5 to >10 pips per round trade) via frequent slippages and requotes.

    As I trade many orders a day, all these could add up to a very substantial amount.

    Anyone interested to have a copy of my detail report and all the video clips can download from the links below :

    http://www.dpherbal.com/alpari/ReportForFPA.pdf
    http://www.dpherbal.com/alpari/1_Order30643544.wmv
    http://www.dpherbal.com/alpari/1_Order30658677.wmv
    http://www.dpherbal.com/alpari/2_Order30645479.wmv
    http://www.dpherbal.com/alpari/2b_Order30659038.wmv
    http://www.dpherbal.com/alpari/2b_Order30659038.wmv
    http://www.dpherbal.com/alpari/3_Order30659054.wmv
    http://www.dpherbal.com/alpari/4_Order30663890.wmv

    If anyone wishes to view the video clips in larger screen sizes please email me at wealth007@gmail.com and I can send you separately.

    From the video clips, can such occurrences really be normal or is this broker's system being programmed and calibrated to force traders into paying multiple folds more pips than the spread via unusually long period of slippages and multiple repeated requotes for both trade entries and exit???

    Following are briefs of some incidences I encountered and are recorded in video clips during non-volatility period, and even during Asian open hours:

    1) Slippages lasted more than a minute just to enter or exit a trade. And while the system says 'order accepted' it will prompt a requote price. If not accepted, it will continue prompting requote price. And when I chose to Cancel order, then will the order either get through, or it will again prompt a requote price.

    2) Nine times of repeated failure in executing a Sell order for the GBPUSD pair during an obvious bearish move. Each time after clicking the SELL button it will popup a window to say ‘Trade Context is busy.’

    3)Three times failure in executing a Sell order for the EURUSD, with similar ‘Trade Context is busy’ during an obvious bearish move. Looks like their system knows that the price is likely to move in my favor if my orders were executed, thus it refused me entry.

    3) Three failed repeated attempts to Close my existing EURUSD opened position which has a floating profit. I had to close and reopen the platform twice.

    4) When I clicked the SELL button for GBPUSD, Bid price was @1.53847, but requote price was asking for 1.53828 – that’s forcing me to pay 1.9 pips more when the price action was actually flat, as shown on the live chart captured in video clip.

    5) Took me about one minute with multiple attempts to Close a trade in vain. It just kept requoting even after it says ‘Order is accepted.’

    6) Took more than 10 secs wait after I clicked to Open a SELL trade for AUDUSD, and the order was still not executed. It was only accepted the very moment when I clicked Cancel Order (such scenario also repeatedly occurred to many other orders).

    At the time when I Clicked the SELL button the Bid price was 0.96830, and when the order was executed (after I clicked the Cancel button) the Bid price shown on the right axis of the platform was 0.96852

    However, the system still captured the executed Price @0.96830. So, when their system failed to lure me into waiting until the price moves lower(to my disadvantage for a SELL trade), when it executed immediately the moment I cancelled the order, the system still ripped me off by an additional 2.2 pips by capturing the entry price as 0.96830 instead of 0.96852.

    7) Tried closing an order in vain. Only when I decided to click Cancel order then would the trade exit successfully.

    8) Failed repeatedly to close a trade. While this time the response time was fast, but each time it responded with ‘Invalid prices.’ The very moment when I decided to click Cancel Order, it responded with ‘Order is accepted’ but immediately followed up with another popup window with a New quote. After more than 1 minute, and I could still not Close my trade!

    9) Could not close an order repeatedly, but once I clicked Cancel, it immediately prompted with a popup window to ask if I would accept a new Requote price.

    In many instances, an initial good floating Profit would end up with a Loss or a reduced profit caused by the repeated hassles of Requotes and Slippages.

    These occurred because I could not Close, and Price reversed, forcing me to set my Stop Loss, and I was quickly Stopped Out!!!

    Other instances occurred by forcing me to execute and close trades with many pips more via long waits in slippages, and repeated requotes that lasted for a minute and longer.

    Hope to receive feedback from the trader community here if such scenarios are really normal as claimed by Alpari UK.
     

    Attached Files:

  2. Leunammj

    Leunammj Recruit

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    I can see your frustration, that's why i searched a very long time for my ideal broker. It happened to me on some of those free deposit brokers that i tried when i earned money from them. Bro, hope u get justice and move to a better broker instead.
     
  3. pcbg007

    pcbg007 Private, 1st Class

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    Dear Leunammj ,

    thanks for showing concern.

    Sad to find that large brokers are equally, if not even more unscrupulous. They have more tricks up their sleeves.

    If it's really true that what I have encountered are normal(as they insisted), then it would take a super being to possess the ability to overcome all those scenarios I've encountered to stay profitable or even just to break-even. Else every trader with normal human abilities would end up losing for sure.
     
    #3 pcbg007, Jun 18, 2012
    Last edited: Jun 18, 2012
  4. Alpari

    Alpari Alpari Representative

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    Hi pcbg007,

    Thank you for your post.

    The Alpari UK client services team has been in touch with you. We have requested additional information, answers to which we have yet to receive. We believe that this is a good method and one that is designed to ensure that our response to customers is prompt, fair and unbiased.

    As advised, should you continue to wish to discuss this subject further please email support@alpari.co.uk . We'll be happy to help.

    Alex

    ________
    Alexander Chadwick
    Alpari (UK) Representative
     
  5. pcbg007

    pcbg007 Private, 1st Class

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    Hi Alex,

    your UK client service personnel, Miki, was the person who responded to my complaint, but she insisted that after her thorough investigation all the scenarios I brought up with the said video clips were normal. I also spoke to Mr. L. Hawkins and told him that apart from my report and the video clips forwarded, there was also an incident that a closed order with profit had gone missing into thin air. I then followed up with an email to Miki with a copy to Mr Hawkins, mentioning this missing order record. Miki again responded that she had investigated and that everything was normal.

    A few days later, after repeating my complaint including the missing order, Miki then asked me, out of the blue, for the order number of my missing order, but mentioned nothing else about the other incidences reported.

    When I refused to provide her with further clues (after noting that she has not been fair to me by insisting that all the occurrences I encountered were normal), your Clients Services Team Leader, Mr. Paul C., emailed to defend your system, and even accused me of getting a male imposter to call your staff and spoke to them. I really don't know where did you guys get such idea to discredit me. Why would I need to do that? The only male at my end who spoke to Mr Hawkins (and no one else from your company), was when he called my second phone which I usually left at home, and the person who answered was my dad who would then always either told Mr Hawkins to call back later or to call me directly at another number. My dad has never attempted to impose as me and call to speak to any of your staff, never, period!

    All these merry-go-round and wrongful accusation, rather than helping to resolve the issues brought up really put me off. Anyone else would be put off, not just me.

    And if all these encounters of frequent slippages and requotes in Alpari-UK's system (as captured Live in video clips) are really normal, then your company should forewarn all your potential customers before they sign up, of such impending frequent incidences that would cause them to incur many more pips than your published spread, and that these would often convert any profitable trades into losses due to these long waiting time (slippages) as well as repeated requotes to open and exit a trade.

    So, for me I just want a fair settlement. I won't accept that all these scenarios are normal. I have also video clips that recorded what are deemed 'normal'

    Moreover, all these weird scenarios occurred rampantly only after I started to recoup about 70% of my initial losses via about 90% Win trades over several consecutive days of scalping. Why didn't they occur when I was doing position trading and suffered losses?
     
  6. RahmanSL

    RahmanSL Major

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    Lody-lord!....another of the big boys resorting to unethical tactics to get ahead of the forex game???
    ...and caught red handed on video recording too???....

    This will take some explaining from Alpari UK representative, and goes to show how important forex broker's support team are in protecting company's image, but yet, the vast majority of brokers do have lousy & inefficient/incompetent support staff dishing out useless, senseless, and downright idiotic excuses for their company's screw-up.


    pchg007, do keep this thread alive & updated until you have been fully satisfied with your just claims.
    Coincidentally or otherwise, I have actively been courted by Alpari UK to open an account with them, but now that seems improbable as it will be unwise to do so.
     
  7. Alpari

    Alpari Alpari Representative

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    Hi pcbg007,

    I'm sorry to hear you had problems.

    My colleague advised you that that we had received calls from a male who knew your ID information, raising a concern about a potential security issue. Alpari (UK) takes the security of our client’s accounts very seriously. Please appreciate that should we become aware of a security issue, it is our obligation to inform you of this.

    Without knowing more details it’s hard for us to know exactly what happened. As advised earlier, the quickest way to resolve this would be to contact us with the information we had requested at support@alpari.co.uk . One of our client service specialists will investigate the problem further for you.


    Alex

    ________
    Alexander Chadwick
    Alpari (UK) Representative
     
  8. pcbg007

    pcbg007 Private, 1st Class

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    Thanks, RahmanSL.

    it is very easy for a broker to dismiss any complaint as a non-issue without really conducting a rigorous and fair investigation.

    Fortunately for my case, I have these video clips, else they could simply explain away like in many other similar cases encountered by other traders having accounts with them. In fact, I noted that a couple of members here have also encountered similar frequent and repeated slippages and requotes with Alpari-UK's system.

    It is said that 'a picture is worth a thousand words.' Each live video clip is worth a million words! They can try explaining away basing on their own desired warped interpretations from the platform log file, but results shown from the live screen video clips WON'T LIE!

    If a broker were bold enough to claim in this forum that all my encounters as shown in the video clips are normal and expected scenarios, I wonder who would be foolish enough to open any accounts with them, especially to scalp trade.

    And yes, I would certainly keep this thread alive until I receive my just claim.

    Thanks again, RahmanSL.
     
    #8 pcbg007, Jun 19, 2012
    Last edited: Jun 19, 2012
  9. pcbg007

    pcbg007 Private, 1st Class

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    Hi Alex,

    I do understand and appreciate that should Alpari become aware of any security issue, it is your obligation to inform me of this. However, your colleagues lied to you to discredit my integrity, because I don't believe there would be any stranger who would impose as me to call any of your colleagues, unless I dishonestly arranged to get a male to call. Moreover, I'm a female, and the difference between a female and a male voice should be easily recognisable. That's why I took that as wrongful accusation rather than a security notification issue.

    The detail report and the seven video clips have all already been given to Mr. L Hawkins and Miki two weeks ago, although there are a few more which I haven't compiled. You can also download these seven video clips and the detail report directly from this forum.

    As for the detail of the missing order, I don't wish to keep showing hands with all my cards, after noting the way your so-called 'specialists' have handled the other issues pertaining to the seven video clips.

    Would your client services specialists willingly and honestly make an official statement here that there have been similar occasions of orders that disappeared into thin air before from other customers' accounts OR such incidence had NEVER occurred before and that mine is the first case Alpari-UK has ever heard of.

    I'd also like to hear an official statement here from your company that all the incidences shown in my video clips are normal and are expected scenarios by all Alpari-UK customers.

    I'll then proceed from there after seeing your company statements on the above here.

    Thanks.
     
    #9 pcbg007, Jun 19, 2012
    Last edited: Jun 19, 2012
  10. Pharaoh

    Pharaoh Colonel

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    Intriguing videos.
    One suggestion - use trailing stops on open orders. if you get one that won't close, set the trailing stop as close as the broker will allow and then see if you can insert a TP order as close as possible.

    In the meantime, I hope Alpari steps in and tries to fix the issue.
     

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