Cheating of Exness

dimdom

Recruit
Messages
2
Exness Liquidate my account # 724255. Trades were in GBPUSD and account liquidated at 1.3014 and BID was 1.2982.

Screen short is attached.
At Helpline Exness Representative told me that Account liquidated at 1.3014 as ASK price was 1.3014. we can not do any thing now. GBPUSD 1.2982 1.3014 Can any one justify this???
 

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FxMaster

Lt. Colonel
Messages
9,449
Exness Liquidate my account # 724255. Trades were in GBPUSD and account liquidated at 1.3014 and BID was 1.2982.

Screen short is attached.
At Helpline Exness Representative told me that Account liquidated at 1.3014 as ASK price was 1.3014. we can not do any thing now. GBPUSD 1.2982 1.3014 Can any one justify this???
Here is the link http://www.forexpeacearmy.com/community/members/georgii-bartenev.138472/ of Georgii Bartenev exness Representative. Invite him to this thread and ask him for clarification.
 

Pharaoh

Colonel
Messages
19,929
You deposited just under $4 and lost $102?

I suggest you keep the ask line open in MT4. That will greatly simplify keep track of the spread.
 

dimdom

Recruit
Messages
2
You deposited just under $4 and lost $102?

I suggest you keep the ask line open in MT4. That will greatly simplify keep track of the spread.
4 $ deposited by exness as they liquidated account by cheating as when gbpusd price was 1.2982 they increased the spread 1.3014 (BID was 1.2982 and Ask was 1.3014 ) . after cheating account was under 4 $ negative then they deposited 4 $ and account became on 0.
 

Georgii Bartenev

exness.com Representative
Messages
46
Dear Dimdom,
As I see the order was closed by stop-out. You may check all account parameters at the time of the stop-out in the comment to the order: from left to right in the comment go margin level, account equity, and account margin. At the same time, the close price of the order may be checked in the instrument chart.
The closure by stop-out occurred when the account equity reached 0 as the stop-out level for this type of account is 0%. Please mind that in case of negative equity after the stop-out, the account balance is automatically reset to 0 within several minutes and as your order was order was a Sell order, it would open with a Bid and the closing price would be the Ask price.

If you have any questions, please, do not hesitate to contact us.
 
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