Although I am not Dave, I do work for Cititrader.com. The profits are projections based on bast performance. Ali's Facts here are a description of the account, how is that a fact of anything. The new bonus policy is for new investments from November 1st onwards. The T&C do not change as Ali tries to intimate. They are open to change, which is in the T&C. If Ali's complaint is NOT about his bonuses that he requested then what is the complaint? I am lost here. The market, as anyone who trades knows, or should know is uncontrollable force.
There has been unprecedented volatility since the whole sequestration mess through the threatened Middle East War. No matter how good trades look, events, announcements, massive market makers buying or selling on mass can change a trend in an instant. This is why trading is always a risk, and the accounts that Ali referred to always did do well. In July they had a 75%+ winning %.
We have taken risk on ourselves as we want to make sure that our investors are able to make money by offering select investors a fully guaranteed account backed up with a contract. Yes, it requires more investment, but the risk is all ours on this account. It it performs everyone is happy, if not, under the contract we replace the money and add the % of guaranteed ROI each month of the term.
I, and no one here is happy that Ali lost money, but he did so in both the managed account and his self trade account. Ali's ONLY valid complaint is that he lost money. I tell all clients that I talk to that if you cannot afford to lose it, don't invest it. Yes we hope for a win, but there is always risk. I do not care where you invest, binary, stocks, commodities, or even the ForEx sites this "objective" site promotes, ONLY invest discretionary money.
Ali said that he asked for his trading history a number of times, yes that is correct, however, as it it 130 pages or more he was told that he could do exactly the same thing he was asking us to do, copy and paste into Excel. If he does not know how to do it without bringing in the HTML he is welcome to call his account manager, Dave, and he will tell him how to do so.
Also what Ali fails to mention when he says that $16,000.00 is lost, is that there are still funds in the account, and hopefully the markets will co-operate and we will get money back for him. What he was told is that if he closes his account without meeting the T&C on the bonus, then the only other option is to close the account, to do that we remove the bonus, if there is money left he may withdraw. If he had not asked for all the 150% & 200% bonuses he did, then he would have been sitting with an unrestricted account and would be able to withdraw as he wanted to.
You cannot have it both ways, if you accept the bonus, then you accept the T&C that comes with it. You cannot take the bonus and then when it doesn't go your way expect that the T&C do not apply to you. That is naive. Based on Ali's reaction here I would recommend he does not get into any more trading.
The advice to file against Cititrader is good except what is the complaint? I know trading is a risk, I accepted a bonus and accepted the T&C, but now I don't want to live by them. My money was lost trading and I want it back. Sounds like a great case to me.