Binary Invest
Private
- Messages
- 18
The first couple of weeks, I only had praise for CiTrades. I invested a large sum of money in a VIP managed account and my account manager Kevin Hall was doing an amazing job, giving me over a 100% return on my investment in a couple of months.
Over the last couple of weeks he has been telling me about the CiTrades pending US, EU and UK regulations and pushing me to invest $250k into a corporate level account with a contract guaranteeing my capital and profits. I was hesitant to do this and said I first wanted to make a withdrawal of my initial capital and profit before investing some more. I believe now that the good results was only because they were pushing me to invest more. I was due to make the withdrawal at the end of February 2016.
I asked Mr Hall to stop all trading on the account, in the fear of someone placing and losing large trades. I continued placing small trades in the account and kept the turnover going.
On 18 February, in great disbelief, I saw a trade for $1000 in my account that I didn't place. I immediately tried to contact Mr Hall via e-mail, Skype and telephone, but he wasn't available. I tried the live chat feature, but because it was a VIP account they said I must speak to my account manager.
These trades continued on Friday and I eventually got to speak to someone on Friday afternoon who told me that there was an active auto trader on the account. I told him that I didn't request the auto trading and that only Mr Hall traded on my account and that I also asked him to stop on 20 January. He said that he would deactivate the auto trader and that if it is a misunderstanding, the trades will be refunded.
The trades nevertheless continued right through until Monday, when I got an e-mail from Mr Hall, saying that he and his staff don't work on weekends, even though I was trying to get hold of him since Thursday. He locked my account, saying that they are looking into the matter. Before he locked my account I saw that there was an additional $75000 missing in the account. He told me that because my account was dormant and they are not a bank just keeping money in an account, I was appointed a new analyst and he placed 15 x $5000 trades on my account. Due to expire at the end of March 2016. When I replied that we agreed not to place long-term trades he just ignored me.
I tried contacting Mr Hall, Mr Leo De Sante and the CiTrades support and management in 24 different e-mails, even more telephone calls, Skype messages and their live chat, with no replies.
I feel, when I last had access to my account, that they placed $150 000 unauthorized trades in my account and I want the situation resolved and the trades refunded. I am in the process of taking further steps and informed them of this.
I also want to warn any possible investors to be very careful when taking them up for their managed VIP or Corporate accounts.
Over the last couple of weeks he has been telling me about the CiTrades pending US, EU and UK regulations and pushing me to invest $250k into a corporate level account with a contract guaranteeing my capital and profits. I was hesitant to do this and said I first wanted to make a withdrawal of my initial capital and profit before investing some more. I believe now that the good results was only because they were pushing me to invest more. I was due to make the withdrawal at the end of February 2016.
I asked Mr Hall to stop all trading on the account, in the fear of someone placing and losing large trades. I continued placing small trades in the account and kept the turnover going.
On 18 February, in great disbelief, I saw a trade for $1000 in my account that I didn't place. I immediately tried to contact Mr Hall via e-mail, Skype and telephone, but he wasn't available. I tried the live chat feature, but because it was a VIP account they said I must speak to my account manager.
These trades continued on Friday and I eventually got to speak to someone on Friday afternoon who told me that there was an active auto trader on the account. I told him that I didn't request the auto trading and that only Mr Hall traded on my account and that I also asked him to stop on 20 January. He said that he would deactivate the auto trader and that if it is a misunderstanding, the trades will be refunded.
The trades nevertheless continued right through until Monday, when I got an e-mail from Mr Hall, saying that he and his staff don't work on weekends, even though I was trying to get hold of him since Thursday. He locked my account, saying that they are looking into the matter. Before he locked my account I saw that there was an additional $75000 missing in the account. He told me that because my account was dormant and they are not a bank just keeping money in an account, I was appointed a new analyst and he placed 15 x $5000 trades on my account. Due to expire at the end of March 2016. When I replied that we agreed not to place long-term trades he just ignored me.
I tried contacting Mr Hall, Mr Leo De Sante and the CiTrades support and management in 24 different e-mails, even more telephone calls, Skype messages and their live chat, with no replies.
I feel, when I last had access to my account, that they placed $150 000 unauthorized trades in my account and I want the situation resolved and the trades refunded. I am in the process of taking further steps and informed them of this.
I also want to warn any possible investors to be very careful when taking them up for their managed VIP or Corporate accounts.
