Problem CiTrades scam

[solarwinter]

I have opened an account with AutoTradingBinary.com in the beginning of April 2016. The representative Jason Grenada had emailed me for over a year once a month asking if I still wanted to try the auto trade system. I did not have the funds at the time. Finally he called again and I had the minimum amount of 2500.00$USD to open the auto trade account. It seemed to work very well. I was put in touch with Adam Grey from the UK and opened up a CiTrades account as the broker. I was provided a username and password for the account. A Mr. Mark Preston was then in touch with me by phone every week. He continuously wanted additional deposits. I told him no and was happy with the account so far. Now, in July 2016 a few weeks ago I finally told him that I would at least like to withdraw some money before I gave him more. He hung up the phone and will not call me or email me back. Now, I am not able to log in to my Citrades account as my username and password do not work. I have had numerous emails with "accounting", and "compliance" emails and have provided them with my compliance documents. They approved them. They do not answer the phone. They have not returned any of my emails for weeks. My account keeps trading; however, I can only log into AutoTradingBinary.com and not into CiTrades to try and withdraw the money. I am so shocked at how unprofessional this is. This is my first experience with brokers etc. and now that I am researching this all I guess its a bit of a dark business. I have recently came across your site and am pleased to see that there may be some help available. I would appreciate you council and assistance please.

 

[FxMaster]

I have opened an account with AutoTradingBinary.com in the beginning of April 2016. The representative Jason Grenada had emailed me for over a year once a month asking if I still wanted to try the auto trade system. I did not have the funds at the time. Finally he called again and I had the minimum amount of 2500.00$USD to open the auto trade account. It seemed to work very well. I was put in touch with Adam Grey from the UK and opened up a CiTrades account as the broker. I was provided a username and password for the account. A Mr. Mark Preston was then in touch with me by phone every week. He continuously wanted additional deposits. I told him no and was happy with the account so far. Now, in July 2016 a few weeks ago I finally told him that I would at least like to withdraw some money before I gave him more. He hung up the phone and will not call me or email me back. Now, I am not able to log in to my Citrades account as my username and password do not work. I have had numerous emails with "accounting", and "compliance" emails and have provided them with my compliance documents. They approved them. They do not answer the phone. They have not returned any of my emails for weeks. My account keeps trading; however, I can only log into AutoTradingBinary.com and not into CiTrades to try and withdraw the money. I am so shocked at how unprofessional this is. This is my first experience with brokers etc. and now that I am researching this all I guess its a bit of a dark business. I have recently came across your site and am pleased to see that there may be some help available. I would appreciate you council and assistance please.

I wish that you came before here to read reviews about them, They're already labelled Scam, you can read more thread (Scam cases) about them by clicking citrades and read the warning and reviews by clicking here.

 

[Pharaoh]

If you deposited by card, contact the fraud department at your issuing bank. Explain how withdrawal is one of the promised services and that the withdrawal attempts were fraudulently denied. Ask about a chargeback. Do NOT delay. There are deadlines which vary by country.

If it was by bank wire or your DIY chargeback fails, you can get professional help from WinChargeback.

 

[solarwinter]

If you deposited by card, contact the fraud department at your issuing bank. Explain how withdrawal is one of the promised services and that the withdrawal attempts were fraudulently denied. Ask about a chargeback. Do NOT delay. There are deadlines which vary by country.

If it was by bank wire or your DIY chargeback fails, you can get professional help from WinChargeback.

Thank you for the response. I have recently been approached by two entities from this site saying that they are specialists in financial recovery from binary options scams. They want my information and will take a 20% fee from the monies that they recover for me. I am so paranoid now that I think everyone is a scam. Are these scams too? One seems very legit, it is called Phoenix Advisors Ltd. Can anyone help me to understand this? Thank you for this forum. Best Regards, to all.

 

[Pharaoh]

I haven't personally heard any scam complaints about Phoenix Advisors. On the other hand, I've only seen 2 or 3 success stories from them so far.