I opened an account with etoro last week and verified my id and address. Once verified by them and after receiving an email that my account is verified and I can begin trading after funding it, I funded the account the minimum allowed amount (170 euros = 200$) to test if the fees/service they advertise is accurate. I have an account with a “brick and mortar” broker for many years and wanted to check if I could purchase US stocks with “zero commission” on Etoro. Turns out I can’t test this because soon after I deposited my 200$ they remembered they need a ‘selfie’ photo of me and until then I can’t have access to my funds. I have send the selfie and I am waiting to see what will follow up. So far etoro has been unprofessional towards a potential client by blocking funds to a verified account for no apparent reason and I am curious to see if withdrawal of funds will “work” once they review the selfie or it’s a way to try keeping the funds from my account.
Took them 2 weeks to unlock my account again. Customer service is very slow. I think they plan an IPO for 2nd Q of 2021 and they want to show as many customers as possible to achieve a better valuation, so they advertise aggressively on youtube for new customers and customer service is overwhelmed to handle any issue. This probably explains why they are not happy to see withdrawals. Didn’t test to withdraw though so far.
The email from etoro says they are going to close all the open postions in my portfolio. Consequently, I'll be recording a losing year as I'm a position trader.
Anyone having similar experience from etoro? Is there a possiblity of filling a class action lawsuit against etoro?
Hello, I received on the 27 November an email ETORO where my etoro wallet was blocked, I was asked my relation with a specificif bitcoin address. I sent 200euros less or more of BTC, for the purchase of an iPad, which was regularly listed on an second had website, the seller, convinced me to...
Now is the third month, I really don't know what to do, they are keeping almot 3000euros, what a scam