Hi Radrose!Last October 2nd I made a withdrawal they told me that it was gonna take 10 business days to get the money into my account.
The withdrawal you requested on 2nd October was processed within 48 hours to the bitcoin address you provided. Please refer to link for the transaction confirmation https://bitaps.com/3PPnqbcugv1coKtv8giGUFJhENkMxaNX8N
And please note that we NEVER tell any of our clients that the withdrawals take 10 business days to process. All withdrawal requests received during the week are processed in 48 hours.