Dragonslipper
Corporal
- Messages
- 83
I had exactly the same problem with an overseas broker. The problem is the "accounting people" they employ are not really trained in banking and financial matters. They just do what they are told and as a result they are not careful about how they do things. The reason why their bank has no record of the transaction is because the "person" who was filling out the information kept putting the broker's swift number in the place where my swift number of my bank should have gone. If they look into it, they will most likely find this is the reason. However, having said that the company just keeps handing your problem to the same person who keeps making the same mistake over and over and over .. they look at your request and think ... we have already done this, it is not our problem. There you are stuck. It took my hiring a lawyer to move the broker where they finally refunded my money via Skrill. This is a scam due to negligence and an unwillingness of the broker to truly look into the matter and resolve it.