I sent a wire transfer of $500 to open an account with CT Option from the recommendation of an online trader that was going to trade for me - met via Facebook. After I opened my account with CT Option - that person blocked me and since then I have been trying to get my funds back. I had used the online trader's link - possibly the online trader got a bonus from me funding the account.
I have sent several emails to George and Melani - it's been over a week. The first withdrawal request was deleted. I had to do a second request. I sent identification docs already and provided my wire transfer details.
I then started a chat to find out the status of my wire transfer because no one had contacted me or sent me a wire transfer receipt. The first chat Mark closed. Then he finally chatted with me the second time.
I just want my money back and to close this account and never deal with these guys again.
Here is the conversation:
________________________________________________________________________________
Mark Lund Mon, 09/19/16 09:23:47 pm America/New_York
Hello Andrew. How may I help you?
Andrew 09:23:55 pm
you ended my chat
what is the status of my wire transfer 09:24:14 pm
Account XXXXXX 09:25:10 pm
hello ? 09:26:40 pm
im contacting forex peace army 09:29:35 pm
Mark Lund 09:34:12 pm
I am sorry, I do not have access to manage your account. Kindly contact your account manager by email regarding this. Thank you.
Andrew 09:34:45 pm
how long does it take to process a wire transfer
Mark Lund 09:35:06 pm
for wire transfer it can take up to 2 days
Andrew 09:35:23 pm
no one has started my wire transfer after 1 week
Mark Lund 09:35:30 pm
Please wait while I check that for you.
upon checking here
there is the deposit of $500
WIth $250 you have to trade on your own or you can use auto trade which have winning rate of 65% also you can try replicator where you can copy trades of trader you follow. If you deposit $1000 you can have trial account for replicator pro where our broker will trade for you , it have winning rate of 75 to 85 %
Andrew 09:36:43 pm
i want my account closed
and my money sent back to me
i told george
and melani
no response
im making a complaint right now 09:37:38 pm
then i will get my lawyer involved if i dont get my funds back
Mark Lund 09:38:13 pm
We have to follow AML (Anti Money Laundering) laws. So if you do wish to get money back and close your account, then it has to go through withdrawal procedure. Like any other online trading company, we ask you to deposit relevant documents.
The following documents can be found here https://ctoption.com/education/compliance/
1. You can either upload your documents within your account at https://ctoption.com/my-account/upload-documents/ or
2. Email your documents to compliance@ctoption.com
Documents are verified in 1 business day.
If you have already sent documents then you may withdraw by first logging in, go to my account -> Withdraw -> Fill out form
Andrew 09:38:39 pm
i already did both
over a week ago
Mark Lund 09:38:56 pm
Please be advised that withdrawals can take up to 2 weeks
Andrew 09:39:22 pm
where does it say that in the website
Mark Lund 09:40:23 pm
Withdrawal requests are normally processed within 2-5 business days. The time it takes after that depends on the withdrawal method being used which are beyond our control.
Credit/Debit Cards: usually processed within 2 working days, and take on average 2-3 business days for the money to show at your card or bank account
Wire Transder: usually processed within 2 working days, and take on average 5 business days for the money to show at your bank account.
MoneyBookers: usually processed within 2 working days, and takes about one hour to reach you account.
Other Methods: usually processed within 2 working days, and the time to reach your account varies and depends on the specific method.
as Withdrawal requests are handled according to our risk department's procedures, meant to protect our clients funds. It usually takes about 3-4 days to pay out, depending on your account type and the withdrawal method.
I have sent several emails to George and Melani - it's been over a week. The first withdrawal request was deleted. I had to do a second request. I sent identification docs already and provided my wire transfer details.
I then started a chat to find out the status of my wire transfer because no one had contacted me or sent me a wire transfer receipt. The first chat Mark closed. Then he finally chatted with me the second time.
I just want my money back and to close this account and never deal with these guys again.
Here is the conversation:
________________________________________________________________________________
Mark Lund Mon, 09/19/16 09:23:47 pm America/New_York
Hello Andrew. How may I help you?
Andrew 09:23:55 pm
you ended my chat
what is the status of my wire transfer 09:24:14 pm
Account XXXXXX 09:25:10 pm
hello ? 09:26:40 pm
im contacting forex peace army 09:29:35 pm
Mark Lund 09:34:12 pm
I am sorry, I do not have access to manage your account. Kindly contact your account manager by email regarding this. Thank you.
Andrew 09:34:45 pm
how long does it take to process a wire transfer
Mark Lund 09:35:06 pm
for wire transfer it can take up to 2 days
Andrew 09:35:23 pm
no one has started my wire transfer after 1 week
Mark Lund 09:35:30 pm
Please wait while I check that for you.
upon checking here
there is the deposit of $500
WIth $250 you have to trade on your own or you can use auto trade which have winning rate of 65% also you can try replicator where you can copy trades of trader you follow. If you deposit $1000 you can have trial account for replicator pro where our broker will trade for you , it have winning rate of 75 to 85 %
Andrew 09:36:43 pm
i want my account closed
and my money sent back to me
i told george
and melani
no response
im making a complaint right now 09:37:38 pm
then i will get my lawyer involved if i dont get my funds back
Mark Lund 09:38:13 pm
We have to follow AML (Anti Money Laundering) laws. So if you do wish to get money back and close your account, then it has to go through withdrawal procedure. Like any other online trading company, we ask you to deposit relevant documents.
The following documents can be found here https://ctoption.com/education/compliance/
1. You can either upload your documents within your account at https://ctoption.com/my-account/upload-documents/ or
2. Email your documents to compliance@ctoption.com
Documents are verified in 1 business day.
If you have already sent documents then you may withdraw by first logging in, go to my account -> Withdraw -> Fill out form
Andrew 09:38:39 pm
i already did both
over a week ago
Mark Lund 09:38:56 pm
Please be advised that withdrawals can take up to 2 weeks
Andrew 09:39:22 pm
where does it say that in the website
Mark Lund 09:40:23 pm
Withdrawal requests are normally processed within 2-5 business days. The time it takes after that depends on the withdrawal method being used which are beyond our control.
Credit/Debit Cards: usually processed within 2 working days, and take on average 2-3 business days for the money to show at your card or bank account
Wire Transder: usually processed within 2 working days, and take on average 5 business days for the money to show at your bank account.
MoneyBookers: usually processed within 2 working days, and takes about one hour to reach you account.
Other Methods: usually processed within 2 working days, and the time to reach your account varies and depends on the specific method.
as Withdrawal requests are handled according to our risk department's procedures, meant to protect our clients funds. It usually takes about 3-4 days to pay out, depending on your account type and the withdrawal method.
