Hello all,
I have been with CTOption since many months now. In June, there was an issue with my trade pricing for which I wanted my invested money back from them as many other co traders won the trade and I did not because of delay in opening a trade. I had emailed my advisor then and he called me up and promised to refund my invested money although he did not agree give me profit on that particular trade. I confirmed many times with my advisor that this should not be a bonus but actual refunded money.
Last week i requested a withdrawal of my money and closure of the account as they were continuously closing out turbos (30 sec and 60 sec) trades for me during normal NY trade hours. Since then I have been emailing a new advisor (the old one has left the firm or his email address is no longer valid) and the account management several times asking for withdrawal and they have not been responding back to me.
On chat on their website what these guys are saying is that I took a bonus whereas I did not as it was a refund from my earlier advisor. Now they are just ignoring to my messages.
Please help as I want my withdrawals back about $900 and close this account
Thanks,
Senjoy
I have been with CTOption since many months now. In June, there was an issue with my trade pricing for which I wanted my invested money back from them as many other co traders won the trade and I did not because of delay in opening a trade. I had emailed my advisor then and he called me up and promised to refund my invested money although he did not agree give me profit on that particular trade. I confirmed many times with my advisor that this should not be a bonus but actual refunded money.
Last week i requested a withdrawal of my money and closure of the account as they were continuously closing out turbos (30 sec and 60 sec) trades for me during normal NY trade hours. Since then I have been emailing a new advisor (the old one has left the firm or his email address is no longer valid) and the account management several times asking for withdrawal and they have not been responding back to me.
On chat on their website what these guys are saying is that I took a bonus whereas I did not as it was a refund from my earlier advisor. Now they are just ignoring to my messages.
Please help as I want my withdrawals back about $900 and close this account
Thanks,
Senjoy
