DCFxbroker - troubles with withdrawals

jjan1

Recruit
Messages
2
Hi,

I am client of DCFx broker. I created account last year, funded it and than I linked their commercial automated trading system with my account in order to copy trades from this system in real time.

After several months I wanted to withdraw some money from my account.
I initiated fund withdrawal on 03/31/2017 and another withdrawal on 05/05/2017. I haven't received any money until now.

I've already sent several emails to them. I can copy their responses in full length if needed, but generally all of them are about Liquidity provider who is validating automated trades until now - more than 6 months. And it is the reason why broker can't send money to it's customers.

Do you experienced similar situation? What should I do? Can someone help me?

Thank you
 

jjan1

Recruit
Messages
2
This is latest status sent from DCFX Legal department last week. It is related to my withdrawals from March and May.
Please could you advise?

Dear Customers,
I wish to inform you, as my Client, that, as has been indicated in our informative letters communicated by our customer relations staff and through our mailing system, collating data between our company and the liquidity provider related to the trading is currently ongoing and the trades intended for review by the liquidity provider are being checked.

In practice this means that the staff of the broker and the liquidity provider are jointly examining the trades of all clients, comparing data through continuous consultations, as the liquidity provider will only consent to the payment of the recalled amounts provided all items have been reviewed.

Irrespective of this, the operation of the system is stable, smooth and continuous.

In order to protect clients, the broker may not create a situation in which there is a risk of losing the client’s capital and earnings achieved that are retained by the liquidity provider, and thus the broker is obliged to cooperate during the review at his own expense and may not make compromises causing losses.

Furthermore, we wish to inform you that the broker is currently searching for lawful means and possibilities for another alternative solution for the unexpected event that the closure of the current consultations with the liquidity provider becomes unacceptably prolonged. In this context debiting the payment in proportionate instalments of the capital invested by the client effecting the recall to the broker’s own assets may be considered. However, a solution to this in compliance with the business code and the statutes needs to be examined, and in certain cases, should the amendment of the statutes become necessary, obtaining the owners’ consent and authorisation during an extraordinarily summoned general meeting is indispensable.

The liquidity provider strictly inspects the breach of confidentiality and thus we are unable to provide more detailed information because in extreme cases the liquidity provider may, on the grounds of breach of confidentiality, cancel the contract and refuse payment, thus causing considerable losses to both our clients and our company.

Bearing this in mind, we will nevertheless endeavour to provide information about the current situation in the future.

Thank you for your understanding!

With best regards,
DCFXBroker Legal department
 

FxMaster

Lt. Colonel
Messages
9,154
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://dcfxbroker.com/contact/

Also, Share your story as a review here http://www.forexpeacearmy.com/forex-reviews/9848/dcfxbroker.com

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/DifferentChoiceForexBroker

https://plus.google.com/u/0/+Dcfxbroker

https://twitter.com/DCFXBroker2

https://plus.google.com/u/0/+Dcfxbroker

https://www.linkedin.com/in/dcfx-broker-53966461/
 
Top