Difference between Traditional Call Centre and Forex Call Centre


When you talk about forex trading and wish to give complete end to end solutions to your clients, then going for a traditional call centre or may be an outsourced call centre is not at all a good option to go for. If you opt for a forex call centre then you would be able to give the best of solutions to your clients and would be able to resolve all their issues by offering them the best of customer support.

  1. The very first point to keep in mind is that the traditional call centre will not be able to help you out with the depth of forex trading as they don’t have all the industry knowledge about the forex market. All they have is a small amount of information which could be called basic information and it might not be a good option as when it comes to traders, they have got thousands of questions in their minds and they would be expecting an absolute answer to resolve their issues. Hence, if clients don't get appropriate response from the call centre they tend to opt for different options then. Therefore, in order to retain your clients by offering them best of the solutions, the best solution is to go with the forex call centre as the people hired here have best of the industry knowledge and could be able to give best of the solutions to the clients. The overall conclusion here is, traders look out for a proper support from the forex brokers and if they get so they stick with them for a longer period of time.

  1. Forex Call centres come with multilingual staff because traders could be from any part of the world and you very well know your target market therefore, hiring staff according to the targets proves out to be a huge benefit unlikely, in the traditional call centres.

  1. When you talk about the customer support, you very well mean the sales force team and hence, a forex call centre who got the complete knowledge of the forex market could make you assist well as compared to the traditional call centre staff. Bringing clients to the broker is where the sales team works. Customer support basically is the face of an organization as the very first person to be contacted via telephone is a customer support team who surely helps in guiding the entire thing; be it about the business or related to trading or could be related to any business solutions. Therefore, to make it very precise, having a deep knowledge of the industry is the prime importance for the ones dealing with customer support service.