DirectFX not responding to withdrawal email and contact number is inactive

mervyn.tay.jl

Recruit
Messages
7
I have an account with directFX but have been unable to successfully withdraw my funds from my account. Anyone had the same experience and successfully withdrawn funds?
 

FxMaster

Lt. Colonel
Messages
9,168
I have an account with directFX but have been unable to successfully withdraw my funds from my account. Anyone had the same experience and successfully withdrawn funds?
When you deposited the money?
How you deposited the money?
And what was the amount?
 

FxMaster

Lt. Colonel
Messages
9,168
I deposited the money in 2013. It was via wire transfer. About US$10K.
Few steps that you must follow to draw their attention to your issue,
Follow the suggested steps below:
Invite them to join this thread via email (Send an email to every possible address).
Go to their website and invite them to here via Live Chat
You will find their email and address here https://directfx.com/en/contactus/

Also, Share your story as a review here http://www.forexpeacearmy.com/forex-reviews/8758/www.DirectFX.com

You can also share your story on their social media pages mentioned below:
https://www.facebook.com/DirectForexTrading/ (Click on MORE and you will find write review option there)
https://twitter.com/DFXTrading

https://www.linkedin.com/company/direc/
 

sparen must pay

Private
Messages
30
I managed to withdraw my money two weeks ago (3k USD).

I emailed the guy who is the contact of Direct FX for the FOS. How to have the data about this contact ?

Browse http://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute/#id=member-check ,
* click on "Check that your financial services provider is a member of FOS"
* search for direct fx
* look for the data for Direct FX Trading Pty Ltd.

You'll have the name of the contact of DirectFX for the FOS.

I received the money in a few hours.
I was happy (and lucky) but the way Direct FX handled my withdrawal (which was asked 1 month before) is really bad.

The email of Direct FX after my withdrawal was completed:
<<
Dear Valuable Client,


Thank you for contacting Costumer Support Department,


We do apologies for any delays but is due to the change of the company Ownership and restructure
The withdrawal request of 3,027.06 USD has been processed to your Skrill account as requested ******** ,

Please do not hesitate to contact us if you should have any further inquiries.

Direct Fx Support
Direct Fx Trading Pty Ltd

Level 11, Suite 2

10 Bridge Street

Sydney, NSW 2000, Australia
>>



support@directfx.com

www.directfx.com
 

4evermaat

2nd Lieutenant
Messages
1,881
http://www.forexpeacearmy.com/commu...ase-2017-004-4evermaat-vs-directfx-com.48621/

After a week or so if they do not reply (and actually process the withdrawal), then you should file FPA traders court case.
I managed to withdraw my money two weeks ago (3k USD).

I emailed the guy who is the contact of Direct FX for the FOS. How to have the data about this contact ?

Browse http://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute/#id=member-check ,
* click on "Check that your financial services provider is a member of FOS"
* search for direct fx
* look for the data for Direct FX Trading Pty Ltd.

You'll have the name of the contact of DirectFX for the FOS.

I received the money in a few hours.
I was happy (and lucky) but the way Direct FX handled my withdrawal (which was asked 1 month before) is really bad.

The email of Direct FX after my withdrawal was completed:
<<
Dear Valuable Client,


Thank you for contacting Costumer Support Department,


We do apologies for any delays but is due to the change of the company Ownership and restructure
The withdrawal request of 3,027.06 USD has been processed to your Skrill account as requested ******** ,

Please do not hesitate to contact us if you should have any further inquiries.

Direct Fx Support
Direct Fx Trading Pty Ltd

Level 11, Suite 2

10 Bridge Street

Sydney, NSW 2000, Australia
>>



support@directfx.com

www.directfx.com

@mervyn.tay.jl
They told me to go f___ myself or something close to that when I started asking some industry contacts if they were running a ponzi scheme. So...

1. So yes, go to the Australian FOS and file a dispute.
2. Also begin to file a FPA trader's court case.
3. Definitely leave an FPA review about your experience.​

It seems like they will pay if you stay on top of them. It's still terrible customer service and I believe it to be a scam in that they hope you will just forget about it. Would you forget if you went to your bank and attempted to make a withdraw?
 
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