Few steps that you must follow to draw their attention to your issue,I deposited the money in 2013. It was via wire transfer. About US$10K.
After a week or so if they do not reply (and actually process the withdrawal), then you should file FPA traders court case.
I managed to withdraw my money two weeks ago (3k USD).
I emailed the guy who is the contact of Direct FX for the FOS. How to have the data about this contact ?
Browse http://www.fos.org.au/resolving-disputes/before-you-lodge-a-dispute/#id=member-check ,
* click on "Check that your financial services provider is a member of FOS"
* search for direct fx
* look for the data for Direct FX Trading Pty Ltd.
You'll have the name of the contact of DirectFX for the FOS.
I received the money in a few hours.
I was happy (and lucky) but the way Direct FX handled my withdrawal (which was asked 1 month before) is really bad.
The email of Direct FX after my withdrawal was completed:
Dear Valuable Client,
Thank you for contacting Costumer Support Department,
We do apologies for any delays but is due to the change of the company Ownership and restructure
The withdrawal request of 3,027.06 USD has been processed to your Skrill account as requested ******** ,
Please do not hesitate to contact us if you should have any further inquiries.
Direct Fx Support
Direct Fx Trading Pty Ltd
Level 11, Suite 2
10 Bridge Street
Sydney, NSW 2000, Australia