I opened 2 accounts with Dupont FX about more than 6 months ago. The initial deposit sums were USD2000 and USD1000 and bonuses of USD1000 and USD500 were given respectively.
As at 8 May'14, the position of the accounts is as follows:-
A/C 1 :- Deposit [2,000] – W/drawal [1,000] + Wins [904] + Bonus [1,000] = Balance [2,904]
A/C 2 :- Deposit [1,000] + Wins [443] + Bonus [500] = Balance [1,943].
I have requested for withdrawals since 1st May and 6th May’14 for the total amounts of USD3347 which are my deposit sums (USD2000) and the winnings’ amounts (USD1347). The bonus amounts are not being withdrawn. At the accounts’ level, the amounts requested for withdrawals are USD1904 (A/C 1) and USD1443 (A/C 2).
In my teleconversation with an officer of Dupont FX (Mr Bader) on 7th May’14, I was informed that I am not allowed to make the above withdrawals as I have yet to transact the minimum number of lots (250 lots were mentioned). It came as a surprise as it was never made known upfront and even the customer service officer in my conversations with him all along had never mentioned these `so called bonus conditions’. I am not agreeable and I protested on these conditions. The officer (Mr Bader) said he will work out my so called entitlements and without prejudice to my rights, I agreed for him to work out and show me his computations. Since then I have followed up with 2 emails to him for his detail computations and the rules of the bonus conditions etc to support his computations.
It has been a week now since I last talked to the officer (Mr Bader) and about 2 weeks overall since I initiated the first withdrawal on the 1st May’14. They have yet to process my withdrawals and or otherwise to show me their computations nor have they contacted me or replied my emails. Based on the events so far, I am not sure of them refunding my monies which tantamount to acts of cheating and dishonesty.
Separately, I opened another account with Dupont FX in Apr’14 with a deposit of USD5000 and a corresponding bonus of USD5000. The account was blown away within 2 weeks and an analysis of the transactions show that they were highly irresponsible in their risk management. The details of these events are summarized in my feedback comments on the broker’s page and thread.
I note that 4XP, SkyFx, Sunbird FX, DupontFx and now Mercer FX are linked one way or another through a Mr Jake Amar/Mr Jacob Amar who is holding (or previously held) various positions and interests either as the owner, CEO, director, managing partner, partner, senior account manager, business development, support etc. The numerous complaints from the investors who had been trading with them would not all be coincidental. The sources of these information are attached.
As at 8 May'14, the position of the accounts is as follows:-
A/C 1 :- Deposit [2,000] – W/drawal [1,000] + Wins [904] + Bonus [1,000] = Balance [2,904]
A/C 2 :- Deposit [1,000] + Wins [443] + Bonus [500] = Balance [1,943].
I have requested for withdrawals since 1st May and 6th May’14 for the total amounts of USD3347 which are my deposit sums (USD2000) and the winnings’ amounts (USD1347). The bonus amounts are not being withdrawn. At the accounts’ level, the amounts requested for withdrawals are USD1904 (A/C 1) and USD1443 (A/C 2).
In my teleconversation with an officer of Dupont FX (Mr Bader) on 7th May’14, I was informed that I am not allowed to make the above withdrawals as I have yet to transact the minimum number of lots (250 lots were mentioned). It came as a surprise as it was never made known upfront and even the customer service officer in my conversations with him all along had never mentioned these `so called bonus conditions’. I am not agreeable and I protested on these conditions. The officer (Mr Bader) said he will work out my so called entitlements and without prejudice to my rights, I agreed for him to work out and show me his computations. Since then I have followed up with 2 emails to him for his detail computations and the rules of the bonus conditions etc to support his computations.
It has been a week now since I last talked to the officer (Mr Bader) and about 2 weeks overall since I initiated the first withdrawal on the 1st May’14. They have yet to process my withdrawals and or otherwise to show me their computations nor have they contacted me or replied my emails. Based on the events so far, I am not sure of them refunding my monies which tantamount to acts of cheating and dishonesty.
Separately, I opened another account with Dupont FX in Apr’14 with a deposit of USD5000 and a corresponding bonus of USD5000. The account was blown away within 2 weeks and an analysis of the transactions show that they were highly irresponsible in their risk management. The details of these events are summarized in my feedback comments on the broker’s page and thread.
I note that 4XP, SkyFx, Sunbird FX, DupontFx and now Mercer FX are linked one way or another through a Mr Jake Amar/Mr Jacob Amar who is holding (or previously held) various positions and interests either as the owner, CEO, director, managing partner, partner, senior account manager, business development, support etc. The numerous complaints from the investors who had been trading with them would not all be coincidental. The sources of these information are attached.
