philbradshaw
Recruit
- Messages
- 4
Hi received this email from Eclipse yesterday about this time TBS being hacked then getting through to Eclipse any one else get this email??? or has any one had any dealing with this Daniel Wright as in the email it states Eclipse will go out of Business
Dear Eclipse Finance trader,
I deeply apologize for the delayed response to your email/ticket.
First of all, to those with who were have not touched base, I would like to introduce myself- my name is Daniel Wright, I am the COO here in Eclipse Finance. The situation with the Managed Account Services (MAS) which you have undergone with the money manager Top-Binary-Signals.com (TBS) has devastated our organization to the core as our 5-year spotless reputation is now irreversibly tarnished by dozens of negative reviews on the Internet.
Secondly, as you probably know, in April 2016 a group of hackers forced their way into TBS’ systems and tweaked them in a way that TBS started sending trading Orders/instructions to Eclipse Finance which lead to a full devastation of the trader’s account. After that terrible incident TBS have assured us that their systems are fully secure and that a repetition of these events is impossible. However, about 10 days ago they have been proven wrong and what seems to be an isolated incident for a few MAS clients proved to be a time bomb that went off for all of their MAS account holders at once.
Thirdly, as I have stated in the past, please take into account that, Eclipse Finance has always acted strictly in accordance with the Terms and Conditions (T&C) and will continue to do so. Hence, at no time was any sensitive customer information, including credit card data, passwords or addresses, compromised as based on what is stipulated in part “4.” of the T&C:
Eclipse-Finance will treat with care the information you entrust to it, in accordance with the disclosures it provides during the registration process and in its Privacy Policy
Where in Privacy Policy it states:
Personal Information - It is the policy of Eclipse Finance not to use or sell all of our traders' personal details and activities to anyone including our staff and outside vendors. Eclipse Finance promises that all trading and other activities involving our traders will remain private, secure and confidential at all times.
Encrypted Information - All data shared by Eclipse Finance and our traders' personal computing devices have been encrypted. To ensure our traders' security and privacy, we make sure that sensitive information such as pass are in encrypted format. It is the responsibility of our technical staff to monitor all internal activities such as conducting systematic checks to make sure that our site's security and integrity are well-maintained.
Furthermore, Eclipse Finance, being a web-based enterprise, puts client’s data security of paramount importance. Hence, you can be confident that all the adequate measures and procedures are implemented in order to keep your funds and sensitive information fully secure at all times. On top of that, as you may notice- every page of our website is 100% secured and protected by Secure Sockets Layer (SSL) provided by the market leader COMODO.
I totally understand your anger and frustration with our company in light of this situation, but please take into consideration that we are in the same boat here, as Eclipse Finance is also a victim of what happened to TBS. We have successfully provided our services to hundreds of thousands of clients worldwide and at no point in our history have we ever violated any provision of our T&C. Meaning that client’s legal claims again Eclipse Finance will all prove fruitless and will merely waste everyone’s time. However, the damage that we have already received to our reputation will ultimately results in Eclipse Finance going out of business.
I would like to remind you that prior to opening an account with Eclipse Finance you have read and signed an electronic agreement which is also called the “Terms and Conditions” (T&C) which can be found in the following URL: https://eclipse-finance.com/terms_and_conditions.
Where it clearly states in part “2.4.” that:
2.4. Authorization of third party to give instructions on behalf of a Client
The Client has the right to authorize a third party to give instructions and/or Orders to the Company or to handle any other matters related to this Agreement, provided that the Client has notified the Company in writing by submitting a signed Managed Account Services ("MAS") Limited Power of Attorney that such a right shall be exercised by a third party and that this person is approved by the Company and fulfills all of Company’s conditions to allow this. The Company shall act on instructions given duly by authorized third parties acting on behalf of the Client and the Client hereby indemnifies the Company from any damage or cost incurred by such third party and the Client undertakes to cover any losses or claims incurred on his/her behalf by any such third party. In case the Client has authorized a third party, it is agreed that in the event that the Client wishes to terminate the authorization, it is the Client’s full responsibility to notify the Company of such decision in writing by submitting a signed Revocation of MAS Limited Power of Attorney form. In any other case, the Company will assume that the authorization is still ongoing and will continue accepting instructions and/or Orders given by the authorized third party on behalf of the Client. It is mutually agreed that all MAS contracts have a minimum 1 (one) year term and if terminated prior to the expiration of the term all the profit accumulated by MAS will be forfeited. If there is no expiry date indicated on the form, the Limited Power of Attorney will be considered valid until the Revocation of MAS Limited Power of Attorney form will be submitted by the customer and automatically renew for the same term.
On top of that, you have authorized TBS to manage your Eclipse Finance account by submitting a formal signed request in the form of MAS Limited Power of Attorney (LPOA) in which it states:
Client Acknowledgements. Client hereby acknowledges and agrees that (1) Client (and not EF [Eclipse Finance]) is responsible for investigating and selecting Money Manager (2) Client will diligently scrutinize all account activity in Client's account(s); (3) EF and its officers, employees and agents will not control Money Manager's actions, are in no way responsible for any loss to Client caused by the actions of Money Manager and that EF does not, by implication or otherwise, endorse the operating methods of Money Manager; (4) EF has no duty to supervise or monitor trading by Client or by Money Manager in Client's account(s);
To put this in a nutshell,
As I have said earlier, I totally understand your anger and concern for what TBS has done to your account, but you have to recognize that Eclipse Finance is by no means at fault for this situation. As we are legally unable to deviate from the T&C and refuse to execute the trading instructions which are given by the authorized third parties acting on behalf of our clients. Also, please make a note that it is automated. Moreover, various money managers apply different trading techniques such as the Compound (Martingale) system where after a loss, they would double the investment on the next trade until the win. That way clients gain back their losses with a profit and start at the original investment amount again. With that being said, I hope you can understand that Eclipse Finance doesn’t put any limitations for MAS trading accounts in order to allow for the money manager to practice various trading system in order to maximize client’s returns.
Please be advised that at this time, we are doing everything possible to find a legal way to solve this issue and make sure that all the clients affected will receive a full reimbursement. On the good note, TBS are willing to cooperate and we are currently waiting for their proposal and action plan. We have impelled them to temporarily discontinue providing their services to new clients until they will compensate all the damages they caused to our clients. As a valued client of Eclipse Finance who has made a rather noticeable investment please be sure that you will be prioritized for any updates on this situation and from our side we promise to do our utmost best in order for you to come out of this situation on top with earnings in hand and not with additional losses of money and time.
Sincerely,
Daniel Wright
Eclipse Finance Chief Operating Officer
Dear Eclipse Finance trader,
I deeply apologize for the delayed response to your email/ticket.
First of all, to those with who were have not touched base, I would like to introduce myself- my name is Daniel Wright, I am the COO here in Eclipse Finance. The situation with the Managed Account Services (MAS) which you have undergone with the money manager Top-Binary-Signals.com (TBS) has devastated our organization to the core as our 5-year spotless reputation is now irreversibly tarnished by dozens of negative reviews on the Internet.
Secondly, as you probably know, in April 2016 a group of hackers forced their way into TBS’ systems and tweaked them in a way that TBS started sending trading Orders/instructions to Eclipse Finance which lead to a full devastation of the trader’s account. After that terrible incident TBS have assured us that their systems are fully secure and that a repetition of these events is impossible. However, about 10 days ago they have been proven wrong and what seems to be an isolated incident for a few MAS clients proved to be a time bomb that went off for all of their MAS account holders at once.
Thirdly, as I have stated in the past, please take into account that, Eclipse Finance has always acted strictly in accordance with the Terms and Conditions (T&C) and will continue to do so. Hence, at no time was any sensitive customer information, including credit card data, passwords or addresses, compromised as based on what is stipulated in part “4.” of the T&C:
Eclipse-Finance will treat with care the information you entrust to it, in accordance with the disclosures it provides during the registration process and in its Privacy Policy
Where in Privacy Policy it states:
Personal Information - It is the policy of Eclipse Finance not to use or sell all of our traders' personal details and activities to anyone including our staff and outside vendors. Eclipse Finance promises that all trading and other activities involving our traders will remain private, secure and confidential at all times.
Encrypted Information - All data shared by Eclipse Finance and our traders' personal computing devices have been encrypted. To ensure our traders' security and privacy, we make sure that sensitive information such as pass are in encrypted format. It is the responsibility of our technical staff to monitor all internal activities such as conducting systematic checks to make sure that our site's security and integrity are well-maintained.
Furthermore, Eclipse Finance, being a web-based enterprise, puts client’s data security of paramount importance. Hence, you can be confident that all the adequate measures and procedures are implemented in order to keep your funds and sensitive information fully secure at all times. On top of that, as you may notice- every page of our website is 100% secured and protected by Secure Sockets Layer (SSL) provided by the market leader COMODO.
I totally understand your anger and frustration with our company in light of this situation, but please take into consideration that we are in the same boat here, as Eclipse Finance is also a victim of what happened to TBS. We have successfully provided our services to hundreds of thousands of clients worldwide and at no point in our history have we ever violated any provision of our T&C. Meaning that client’s legal claims again Eclipse Finance will all prove fruitless and will merely waste everyone’s time. However, the damage that we have already received to our reputation will ultimately results in Eclipse Finance going out of business.
I would like to remind you that prior to opening an account with Eclipse Finance you have read and signed an electronic agreement which is also called the “Terms and Conditions” (T&C) which can be found in the following URL: https://eclipse-finance.com/terms_and_conditions.
Where it clearly states in part “2.4.” that:
2.4. Authorization of third party to give instructions on behalf of a Client
The Client has the right to authorize a third party to give instructions and/or Orders to the Company or to handle any other matters related to this Agreement, provided that the Client has notified the Company in writing by submitting a signed Managed Account Services ("MAS") Limited Power of Attorney that such a right shall be exercised by a third party and that this person is approved by the Company and fulfills all of Company’s conditions to allow this. The Company shall act on instructions given duly by authorized third parties acting on behalf of the Client and the Client hereby indemnifies the Company from any damage or cost incurred by such third party and the Client undertakes to cover any losses or claims incurred on his/her behalf by any such third party. In case the Client has authorized a third party, it is agreed that in the event that the Client wishes to terminate the authorization, it is the Client’s full responsibility to notify the Company of such decision in writing by submitting a signed Revocation of MAS Limited Power of Attorney form. In any other case, the Company will assume that the authorization is still ongoing and will continue accepting instructions and/or Orders given by the authorized third party on behalf of the Client. It is mutually agreed that all MAS contracts have a minimum 1 (one) year term and if terminated prior to the expiration of the term all the profit accumulated by MAS will be forfeited. If there is no expiry date indicated on the form, the Limited Power of Attorney will be considered valid until the Revocation of MAS Limited Power of Attorney form will be submitted by the customer and automatically renew for the same term.
On top of that, you have authorized TBS to manage your Eclipse Finance account by submitting a formal signed request in the form of MAS Limited Power of Attorney (LPOA) in which it states:
Client Acknowledgements. Client hereby acknowledges and agrees that (1) Client (and not EF [Eclipse Finance]) is responsible for investigating and selecting Money Manager (2) Client will diligently scrutinize all account activity in Client's account(s); (3) EF and its officers, employees and agents will not control Money Manager's actions, are in no way responsible for any loss to Client caused by the actions of Money Manager and that EF does not, by implication or otherwise, endorse the operating methods of Money Manager; (4) EF has no duty to supervise or monitor trading by Client or by Money Manager in Client's account(s);
To put this in a nutshell,
- You have independently chosen to have Top-Binary-Signals.com (TBS) to trade your Eclipse Finance account on your behalf.
- You have authorized TBS (also known ask Third Party) to become your official Eclipse Finance Money Manager by putting your hand signature and submitting the MAS LPOA.
- You have digitally signed Terms and Conditions of Eclipse Finance stating that you indemnify Eclipse Finance from any damage or cost incurred by such third party and that you will undertake to cover any losses or claims incurred on your behalf by any such third party.
- You have signed by hand the MAS LPOA which states, that Eclipse Finance and its officers, employees and agents will not control Money Manager's actions; and are in no way responsible for any loss to you caused by the actions of Money Manager and that Eclipse Finance doesn't endorse the operating methods of Money Manager.
As I have said earlier, I totally understand your anger and concern for what TBS has done to your account, but you have to recognize that Eclipse Finance is by no means at fault for this situation. As we are legally unable to deviate from the T&C and refuse to execute the trading instructions which are given by the authorized third parties acting on behalf of our clients. Also, please make a note that it is automated. Moreover, various money managers apply different trading techniques such as the Compound (Martingale) system where after a loss, they would double the investment on the next trade until the win. That way clients gain back their losses with a profit and start at the original investment amount again. With that being said, I hope you can understand that Eclipse Finance doesn’t put any limitations for MAS trading accounts in order to allow for the money manager to practice various trading system in order to maximize client’s returns.
Please be advised that at this time, we are doing everything possible to find a legal way to solve this issue and make sure that all the clients affected will receive a full reimbursement. On the good note, TBS are willing to cooperate and we are currently waiting for their proposal and action plan. We have impelled them to temporarily discontinue providing their services to new clients until they will compensate all the damages they caused to our clients. As a valued client of Eclipse Finance who has made a rather noticeable investment please be sure that you will be prioritized for any updates on this situation and from our side we promise to do our utmost best in order for you to come out of this situation on top with earnings in hand and not with additional losses of money and time.
Sincerely,
Daniel Wright
Eclipse Finance Chief Operating Officer
