On the 3rd March, 2017 at about 07:23:49 Nigerian time, i took a position to sell Silver at a price level of 17.741 with ticket number 1811557456 on a lots size of 0.1 and a total of $687.50 was automatically deducted from my trading account size of just $760 and thereafter i was immediately cutoff from the market meaning that the position i hope to sell Silver was not approve but charges on spread/commission was debited from the said account. All efforts reaching them on several occasions to refund my money prove abortive
NOTE; The incident occurred between 07:23:49 & 07:23:50 respectively.
Their claimed was that the account Free mergin was too low to carry the position and i asked if the Free mergin was not going to be enough to carry the trade why did they charge on spread and cut me off from the market immediately rather than rejecting the position?.
My experience so far with other brokers in trading is that whenever i want to take a particular position and they is no enough money in my account the system will simply notify that "THEY IS NOT ENOUGH MONEY IN YOUR ACCOUNT" and the position is rejected automatically.
I will be glad if urgent action on this case is taken immediately.
Attached are the screenshot for your consideration
Your sincerely
Adah Friday A.
N/B, trying attaching the screenshot but is not going through.
NOTE; The incident occurred between 07:23:49 & 07:23:50 respectively.
Their claimed was that the account Free mergin was too low to carry the position and i asked if the Free mergin was not going to be enough to carry the trade why did they charge on spread and cut me off from the market immediately rather than rejecting the position?.
My experience so far with other brokers in trading is that whenever i want to take a particular position and they is no enough money in my account the system will simply notify that "THEY IS NOT ENOUGH MONEY IN YOUR ACCOUNT" and the position is rejected automatically.
I will be glad if urgent action on this case is taken immediately.
Attached are the screenshot for your consideration
Your sincerely
Adah Friday A.
N/B, trying attaching the screenshot but is not going through.