ERROR MT4 - XTB

martinlamarque

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The platform prevents me from a specific order-related introduction to a position, it does not respect the article on "the best execution" and noticeably "LIMITS TO THE OBLIGATION OF BETTER EXECUTION IN CASE OF SPECIFIC CLIENT INSTRUCTION" of Directive 2014/65 / EU (MiFID II)
 

martinlamarque

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31
No response from the company that does not take these responsibilities and clears itself of these errors. What to do ?
 

martinlamarque

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31
The broker refuses to compensate me and indicates that it has nothing in these servers!
But I have many attempts to close in my Logfiles (see links); they therefore indicate that the problem comes from me and that they are thus not responsible;

"Closed market" errors, when the market is open, is a logistical error linked to the liquidation (price of "0.00000"); in my case, there was necessarily an exchange with the broker's servers since a price is displayed "0.00000", with an error return of around 2 milliseconds. The broker is lying to me and does not even understand the precise functioning of its servers, it is normal that it is nothing on their side!
 

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