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Etoro Approved My Withdrawal but still no money

Discussion in 'Scam Alerts' started by tiiger79, Aug 25, 2009.

  1. tiiger79

    tiiger79 Recruit

    Joined:
    Aug 1, 2009
    Messages:
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    Dear FPA,
    I wrote this letter because i request withdrawal at Etoro (eToro - Online Forex Trading Platform) and i got withdrawal approval on 15 Jun 2009, but i still did not got any money from them.

    1.

    Subject: When you were offline (via LivePerson)


    [Username:] tiiger1979

    i got withdrawal approval on 25.06.2009 and i still have not got any money!

    [Application:] etoro

    2. on 3.07.2009 17:53

    REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
    SUBJECT: When you were offline (via LivePerson)

    Dear Customer,

    Thank you for contacting eToro.

    Did you check with paypal?

    Please feel free to contact us if you have any additional questions.


    Best Regards,
    eToro Support Team

    Neil

    3. on 6.07.2009 10:17

    ========== Original Message ==========

    From: xxxxx<>
    Subject: RE: eToro - Customer Support (LTK16401311403X)


    Yes i did !


    4. on 6.07.2009 10:17

    REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
    SUBJECT: When you were offline (via LivePerson)

    Dear Customer,

    Thank you for contacting eToro.

    Please check on your credit card.

    Please feel free to contact us if you have any additional questions.


    Best Regards,
    eToro Support Team

    Neil


    5. ========== Original Message ==========

    From: xxxxx<>
    Subject: RE: eToro - Customer Support (LTK16401311403X)


    Hello !

    Just did it and still nothing.


    6. on 6.07.2009 11:49

    REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
    SUBJECT: When you were offline (via LivePerson)

    Dear Customer,

    Thank you for contacting eToro.

    We are checking it with our accounting depratment, we will get back to you as soon as we get an answer.

    Please feel free to contact us if you have any additional questions.


    Best Regards,
    eToro Support Team

    Neil


    7. on 9.07.2009 16:40

    ========== Original Message ==========

    From: xxxx <>
    Subject: RE: eToro - Customer Support (LTK16401311403X)


    Hello !


    Any progress ?



    From: xxxx<>
    Subject: REFERENCE NUMBER: LTK16401311403X


    Hello!

    After 1 month waiting and i still have not got any withdrawal result from Your company.


    I got this kind of information from the Paypal, please read the below!


    xx

    ------------------------------- Algne kiri -------------------------------
    Pealkiri: Re: Sending/Receivingmoney (Routing Code:
    C233-L001-T11083-S111-W000000) (KMM46949282I96L0KM) :ppk4
    Saatja: webform@intl.paypal.com
    Kuupäev: K, 15. juuli, 18:22
    Saaja: xxxx
    --------------------------------------------------------------------------

    Dear xxxxx,

    Hello my name is Sergio, I am sorry to hear about the situation regarding a
    transfer of funds to your PayPal account, and understand your frustration
    and concern over this issue. I will be happy to assist you with your
    questions.

    Mr. xxxx, I would like to inform you that upon reviewing your PayPal
    account I have been unable to locate any transaction with the seller:
    eToro.

    I recommend you to make tot them a money request in order to ensure you get
    paid for this transaction. In order to do so, please follow these
    instructions:

    You can request a payment from your PayPal account.

    * The person does not have to be a current PayPal member.
    * A Money Request can be sent to up to 50 recipients within one
    request, by separating multiple email addresses with commas or returns.
    * PayPal's Invoicing Tool lets you send professional business invoices
    through email.
    * Unpaid money requests are automatically canceled after 30 days.

    To use PayPal to create a money request, please follow these steps:

    1. Log in to your account at https://www.paypal.com.
    2. Click the "Request Money" tab.
    3. Click the "Create a Money Request" or "Create an Invoice" subtab.
    4. Complete the form with the recipient's email address, the amount, the
    currency, and the type of money request.
    5. Click "Continue."
    o If the Money Request is for an eBay Items or Auction Goods,
    fill out the second page of the payment form and click "Continue."
    6. Review the confirmation screen and click "Request Money" to send a
    money request or "Send Money" to send an invoice. To change any
    information, click "Edit."

    The recipient will receive an email informing them of your request for
    payment. The email contains a link. After clicking the link, the recipient
    can log into PayPal, sign up for a new account or enter their credit card
    information to pay the money request. Once the recipient pays you, the
    money will appear in your PayPal account balance.

    Don't forget, we're always around if you need us. Just click "Help" at the
    top of any PayPal page to visit our improved Help Centre.

    Sincerely,
    Sergio






    8. on 15.07.2009 19:19


    REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
    SUBJECT: When you were offline (via LivePerson)

    Dear xxxx,

    Thank you for contacting eToro.

    We can't find your real ccount please send us your real account username so we can check your withdrawal status.

    Please feel free to contact us if you have any additional questions.


    Best Regards,
    eToro Support Team

    Neil

    9.


    ========== Original Message ==========

    From: xxxx <>
    Subject: Re: eToro - Customer Support (LTK16401311403X)



    account name: tiiger1979


    10. on 15.07.2009 21:01

    REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
    SUBJECT: When you were offline (via LivePerson)

    Dear Customer,

    Thank you for contacting eToro.

    We are investigating this, we will get back to you.

    Please feel free to contact us if you have any additional questions.


    Best Regards,
    eToro Support Team

    Neil


    11.


    ========== Original Message ==========

    From: xxxxx <>
    Subject: Re: eToro - Customer Support (LTK16401311403X)



    Hello !

    Any result ?

    12. on 28.07.2009 8:49

    REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
    SUBJECT: When you were offline (via LivePerson)

    Dear Customer,

    Thank you for contacting eToro.

    Did you send again the Withdrawl filled with your detais to your withdrawlin eToro?

    Please feel free to contact us if you have any additional questions.


    Best Regards,
    eToro Support Team

    Juliana


    13.

    ========== Original Message ==========

    From: xxxx <>
    Subject: Re: eToro - Customer Support (LTK16401311403X)


    No, i didnt.. why i should?


    14. on 28.07.2009 9:37

    REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
    SUBJECT: When you were offline (via LivePerson)

    Dear Customer,

    Thank you for contacting eToro.

    Dear xxxx,

    In order to complete your withdrawal request please send us a NEW CLEARER withdrawal form filled out with all of your details and your withdrawal request details. You can find the withdrawal request form in the following link: https://cashier.4ecks.com/Cashier/cashout/CashoutForm.aspx
    Should you require further assistance or information, please reply to this message or chat live with us during our business hours.
    Best Regards,
    Juliana
    eToro Support Team

    Please feel free to contact us if you have any additional questions.


    Best Regards,
    eToro Support Team

    Juliana


    15. From: xxxx <>
    Subject: eToro - Customer Support (LTK16401311403X)


    Why i should send another copy ?
    NB!! Look e-mail below!

    ----------------------------------
    Dear xxxx,
    We are happy to inform you that your withdrawal request on the amount of
    61.00 USD made on 15 Jun 2009, has been processed and the funds will be
    transferred to your account by PayPal.
    Please note that as part of the withdrawal process, eToro reserves the right to refund traders their withdraw funds via the original payment method that has been used by traders to deposit funds to their trading account.

    We wish you a most profitable and enjoyable trading experience.
    eToro Customer Support
    E-mail: support@eToro.com

    16. on 28.07.2009 18:40

    REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
    SUBJECT: When you were offline (via LivePerson)

    Dear xxxx,

    Thank you for contacting eToro.

    The last withdrawal for the amount of $61 was processed.

    Please feel free to contact us if you have any additional questions.


    Best Regards,
    eToro Support Team

    Neil

    17.

    ========== Original Message ==========

    From: xxxx <>
    Subject: Re: eToro - Customer Support (LTK16401311403X)


    But as i told You, i DID NOT get the money !


    18. on 29.07.2009 9:40

    REFERENCE NUMBER: LTK16401311403X Please use this ticket number in any correspondence with us.
    SUBJECT: When you were offline (via LivePerson)

    Dear Customer,

    Thank you for contacting eToro.

    you must need contact your paypal account.

    Please feel free to contact us if you have any additional questions.


    Best Regards,
    eToro Support Team

    Juliana
     
  2. Pharaoh

    Pharaoh Colonel

    Joined:
    Oct 3, 2007
    Messages:
    19,591
    Likes Received:
    2,174
    Stay on their case. Forward them anything you get from PayPal. See if you can get them and PayPal involved in a 3 way email conversation.
     
: etoro, etoro.com

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