Danroma87
Recruit
- Messages
- 10
Hello,
Guys, there was no error, I received an answer from Financial Ombudsman, it seems that they were able to contact eToro and settle the situation for me.
I report the message I received from them
START MESSAGE
Thanks for getting in touch with us. We’ve contacted eToro (UK) Ltd to tell them about your complaint – so they have a chance to put things right for you first.
eToro (UK) Ltd should get in touch with you soon. If you need to get in touch with them, their contact details are:
eToro (UK) Ltd
24th Floor
One Canada Square
Canary Wharf
London
E14 5AB
Next steps
eToro (UK) Ltd should give you their final response to your complaint – in writing – within eight weeks at the most.
At this stage, eToro (UK) Ltd should also let you know that you've six months from the date of their response to come back to us if you’re not happy.
We won’t take any further action unless we hear from you again – and I hope eToro (UK) Ltd can resolve things for you.
END MESSAGE.
So I suggest to everyone to contact them
Guys, there was no error, I received an answer from Financial Ombudsman, it seems that they were able to contact eToro and settle the situation for me.
I report the message I received from them
START MESSAGE
| Your complaint about eToro (UK) Ltd |
Thanks for getting in touch with us. We’ve contacted eToro (UK) Ltd to tell them about your complaint – so they have a chance to put things right for you first.
eToro (UK) Ltd should get in touch with you soon. If you need to get in touch with them, their contact details are:
eToro (UK) Ltd
24th Floor
One Canada Square
Canary Wharf
London
E14 5AB
Next steps
eToro (UK) Ltd should give you their final response to your complaint – in writing – within eight weeks at the most.
At this stage, eToro (UK) Ltd should also let you know that you've six months from the date of their response to come back to us if you’re not happy.
We won’t take any further action unless we hear from you again – and I hope eToro (UK) Ltd can resolve things for you.
END MESSAGE.
So I suggest to everyone to contact them
| Kind regards |
