okeydate
Recruit
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After I have made little profit from eToro, I have realized that they are great for forex learning environment for newbies but not suitable for serious trader. So I asked eToro support to close my account. But support staff "Kate" did copy-and -paste answer again and again and refused to close my account without reason.
Kate: Welcome to eToro support ! How may I help you today?
Kate: In order to better assist you, kindly provide your username.
you: I want to close my account. My username is ********.
Kate: Since the credentials for your account are kept confidential, only you have the access to your account. eToro does not charge maintenance fees. Thus, if you uninstall the platform, and do not log in for a while, your account will be considered inactive.
Kate: You also have the option to unsubscribe from our mailing list by clicking the "click here" link located at the top of each promotional e-mail. Clicking on that link will remove you from any future mailings.
Kate: Please note, if you have remaining funds in your account it is recommended to withdraw them first. To learn more about the withdrawal process please use the link below:
Kate: Deposit Withdrawal FAQ | eToro
Kate:
Kate: Should you change your mind and wish to come back.. we will be more than happy to see you with us
Kate: Deposit Withdrawal FAQ | eToro
They are saying that I only have to leave my account untouched "for a while" (how long?) to close my account. I think their customer management lacks common sense. Why they are refusing to close account immediately upon customer's request?
Kate: Welcome to eToro support ! How may I help you today?
Kate: In order to better assist you, kindly provide your username.
you: I want to close my account. My username is ********.
Kate: Since the credentials for your account are kept confidential, only you have the access to your account. eToro does not charge maintenance fees. Thus, if you uninstall the platform, and do not log in for a while, your account will be considered inactive.
Kate: You also have the option to unsubscribe from our mailing list by clicking the "click here" link located at the top of each promotional e-mail. Clicking on that link will remove you from any future mailings.
Kate: Please note, if you have remaining funds in your account it is recommended to withdraw them first. To learn more about the withdrawal process please use the link below:
Kate: Deposit Withdrawal FAQ | eToro
Kate:
Kate: Should you change your mind and wish to come back.. we will be more than happy to see you with us
Kate: Deposit Withdrawal FAQ | eToro
They are saying that I only have to leave my account untouched "for a while" (how long?) to close my account. I think their customer management lacks common sense. Why they are refusing to close account immediately upon customer's request?