etoro stop loss triggered wrongly

solomontheoder

Recruit
Messages
4
My stop loss got triggered wrongly. i cant able to see anything in chart. there will be huge pips different my stop loss.
they just taking my money when they want. is there any solution for this.
 
Messages
121
yah it happened at the time of market spike...this is the answer they gave
If the price drops then goes up very quickly, it can happen that your stop loss gets activated but by the time the sale goes through, the price is already higher than it was at the time of the stop loss order. This happens when price movements are fast, and unfortunately nor you nor the broker have direct control over this.
 

solomontheoder

Recruit
Messages
4
Can you please share the reply you have received from eToro?
Thank you for bearing with us while we reviewed your case.

After investigating your technical claim, we were unable to find any technical errors during the time your Sell GBPAUD position (ID 1203842948) was active. Please find below a full explanation of our findings.

We can confirm that the position was closed correctly due to Stop Loss. Please note that Sell positions close at the Buy rate, whereas the charts only show the Sell rate.

Please note that when defining the Stop Loss for a SELL trade on the chart, it is important to remember to add the spread. All trading quotes include a two-way price, the SELL and the BUY rates. The sell rate is always lower than the buy rate. When you close a SELL position, it will close at the current BUY rate. As per the industry standard, our charts only display the SELL rate. Consequently it is necessary to add the spread to the prices on the charts in order to define the BUY rate.

Additionally, we found that at the time your position was closed, there was a market spike connected to one of the instruments involved. A market spike is a sudden drop or jump in rates where the market skips a wide range of rates. Your stop loss rate was not traded in the market and caught the next available rate, which was beyond the stop loss that you set.

Stop Loss (SL) and Take Profit (TP) orders are not guaranteed and over volatile periods where spikes, gaps and slippage can occur due to market conditions, if your requested SL or TP rate is not traded in the market, the close order will be triggered at the next available rate. Just as one would benefit from the trade closing beyond the set TP rate and we would not deduct money gained from the positive slippage, the same logic applies when a trade closes beyond the set SL.

Market spikes occur due to market conditions and are not connected to our platform's performance.

Thank you for your understanding.

Should you require further assistance or information, please reply to this message.
 

FxMaster

Lt. Colonel
Messages
10,376
Thank you for bearing with us while we reviewed your case.

After investigating your technical claim, we were unable to find any technical errors during the time your Sell GBPAUD position (ID 1203842948) was active. Please find below a full explanation of our findings.

We can confirm that the position was closed correctly due to Stop Loss. Please note that Sell positions close at the Buy rate, whereas the charts only show the Sell rate.

Please note that when defining the Stop Loss for a SELL trade on the chart, it is important to remember to add the spread. All trading quotes include a two-way price, the SELL and the BUY rates. The sell rate is always lower than the buy rate. When you close a SELL position, it will close at the current BUY rate. As per the industry standard, our charts only display the SELL rate. Consequently it is necessary to add the spread to the prices on the charts in order to define the BUY rate.

Additionally, we found that at the time your position was closed, there was a market spike connected to one of the instruments involved. A market spike is a sudden drop or jump in rates where the market skips a wide range of rates. Your stop loss rate was not traded in the market and caught the next available rate, which was beyond the stop loss that you set.

Stop Loss (SL) and Take Profit (TP) orders are not guaranteed and over volatile periods where spikes, gaps and slippage can occur due to market conditions, if your requested SL or TP rate is not traded in the market, the close order will be triggered at the next available rate. Just as one would benefit from the trade closing beyond the set TP rate and we would not deduct money gained from the positive slippage, the same logic applies when a trade closes beyond the set SL.

Market spikes occur due to market conditions and are not connected to our platform's performance.

Thank you for your understanding.

Should you require further assistance or information, please reply to this message.
Any latest update on this?
 
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