ETORO SYSTEM CLOSES TRADES WHILE IN DEEP RED

Arjani

Private, 1st Class
Messages
43
Old and new facts but useful to know. As I am not newbie now and Etoro still doing this.
1) ETORO SYSTEM CLOSES TRADES WHILE IN DEEP RED.
You loose $12000 they compensate the spread. Spread of $2.
Proof attached.

2) Last week Etoro system stopped working (2020 end of February) during market crash and I counted more than 100 users post with complaints on etoro they can not stop positions until most of them hitting the stop loss.

Proof attached below.

I can provide over 100 screenshots of complaints.

But I will choose few of them mostly useful to see.
One of them is already attached.
If you wish I can attach all of them, but I doubt if it will help more.

3) ETORO widen the spreads during low volatility periods without any prior notice. Their rules allow to do this.
Under normal conditions DOW Jones DJ30 spread is 6.
I got spread 20-50. It is about 10-20% with x100 leverage.
3-8 times wider.
As their liquidity providers are unable to provide better price and Etoro is not responsible to inform you what will happen to you.

4) ANOTHER TRICK: YOU WILL SEE GREEN, YOU WILL GET RED LOSS.

You will go in deep red during low volatility with high leverage..
While closing the trade you See Green profit, but when close You will find deep Red. (Many people suffer of it)

Proof attached below.

They have the right and rule to not inform you.
But I do not have such rule, so I am informing you if you read.


I lost money because of them also. They have a lot of tricks.
Their final answer of ETORO is: go to SyCEC ( in other words they are telling ..uck of )
Maybe something has changed since my last contact, new workers maybe are more wise, will see.

IMG_20200304_011540.pngIMG_20200304_015252.pngIMG_20200304_015349.pngIMG_20200304_015440.png
 
Last edited:

Arjani

Private, 1st Class
Messages
43
Addditional information:
1) ETORO SYSTEM CLOSES TRADES WHILE IN DEEP RED. Due their system crash and wrong price (not slippage)
You loose $12000 they compensate the spread. Spread of $2.
Proof attached
 

4evermaat

2nd Lieutenant
Messages
1,915
Did you record the screen? A screen video would show this misbehavior.

And I recommend continuous recording for all trading sessions. You can always delete the older videos that you don't need anymore.

I lost money because of them also. They have a lot of tricks.
Their final answer of ETORO is: go to SyCEC ( in other words they are telling ..uck of )
Maybe something has changed since my last contact, new workers maybe are more wise, will see.

What more evidence do you need? You quietly withdraw your money and LEAVE. It's not normal for a proper financial institution to do these things. Stop throwing good money after bad!!!

Unless it's one of those situations where you actually enjoy hurting financially. Like a variant of "FinDom". Whatever floats your boat guys (and gals).
 

FxMaster

Lt. Colonel
Messages
9,415
Addditional information:
1) ETORO SYSTEM CLOSES TRADES WHILE IN DEEP RED. Due their system crash and wrong price (not slippage)
You loose $12000 they compensate the spread. Spread of $2.
Proof attached
What is the official reply so far?
 

Arjani

Private, 1st Class
Messages
43
Their final answer of ETORO is: go to CySec


''Should you feel that your complaint was not resolved satisfactorily
by us, as a user of eToro under CySEC regulation, you have the option
to refer your complaint to the Financial Ombudsman Service within four
(4) months of our final response letter.''
 

4evermaat

2nd Lieutenant
Messages
1,915
Their final answer of ETORO is: go to CySec


''Should you feel that your complaint was not resolved satisfactorily
by us, as a user of eToro under CySEC regulation, you have the option
to refer your complaint to the Financial Ombudsman Service within four
(4) months of our final response letter.''
Did you complain to Cy FO? (note: this is different than complaining to CySec -- Two different departments).

If so, what was their response?
 
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Arjani

Private, 1st Class
Messages
43
I wrote them email, they want to get fee at first.
I wish to know where to read other people experiences with Cyprus ombudsman (FO)
Is it worth to pay them.
 

Arjani

Private, 1st Class
Messages
43
Fee?
How much?
20€. Not much but reading about their bad service even 20€ is at risk.
Some brokers do not return money after Cysec make decission in users favour.
Need go to trial.
Of course better try Cyprus Ombudsmam (Cy FO) than make quessing

And something is written about 350€
 

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4evermaat

2nd Lieutenant
Messages
1,915
Fee?
How much?
And something is written about 350€


It should be only 20 EUR.

The 350 EUR is for the company to pay under some very specific circumstance in which some expert is used.

Some brokers do not return money after Cysec make decission in users favour.
Need go to trial.

I agree that Cyprus regulation is bullsh**. But very few traders research the people behind the brokerage.
They just follow their compulsive gambler/greed impulse and deposit straight away.

But yes, I agree.

Another option is to consider using a credible lawyer: https://www.forexpeacearmy.com/comm...ith-forex-and-crypto-regulated-brokers.63313/

The consultation is free. Worth a look.
 
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