Hi,
I subscribed to EVO Signals 2 weeks ago through a recurring monthly payment of 99$.
The agreement stipulated I would get constant FX signals via their website and, most important, an Automated EA for MT4.
After about 24 hours, the EA stopped working for no apparent reason, constantly displaying this message:
Checking user rights; Unsuccessful
I wrote to them twice within 3 days and then decided to investigate the installation, the config files and scripts if any (I'm a Python programmer).
Having found any discrepancies, I even re-installed the whole thing, even MT4. Even tried it on another machine. No success.
I wrote them a third time, three days ago, asking them politely to solve the problem:
Greeetings,
I have sent several emails via your website without any response from you.
The EA suddently stopped working after one day.
The window shows:
INFO: Checking user rights
If I dont get any answer from you before Thursday,
I will have no choice but to cancel my membership and declare this to FPA.
I am pleased with your signals and would be very disappointed to do so.
Kind Regards,
I did not get any response from them, but an automated email confirming that they received it.
I decided, sadly, to cancel my subscribtion, thanks to Paypal which allows you to do this.
Of course, I am very disapointed to cancel since their signals seemed to be very good.
(This EA was very important to me since I work during daytime.
On their website, the signals are updated every 5 minutes and I cannot spend my time on the internet at work.)
If they cant provide adequate customer service, they just dont deserve my money, that's all folks.
I am going back to 35Pips.com:
Their entries might be sometime late and you might have to close them yourself, but at least they always answered my emails.
I hope this will help other people.
Regards,
Guerg
I subscribed to EVO Signals 2 weeks ago through a recurring monthly payment of 99$.
The agreement stipulated I would get constant FX signals via their website and, most important, an Automated EA for MT4.
After about 24 hours, the EA stopped working for no apparent reason, constantly displaying this message:
Checking user rights; Unsuccessful
I wrote to them twice within 3 days and then decided to investigate the installation, the config files and scripts if any (I'm a Python programmer).
Having found any discrepancies, I even re-installed the whole thing, even MT4. Even tried it on another machine. No success.
I wrote them a third time, three days ago, asking them politely to solve the problem:
Greeetings,
I have sent several emails via your website without any response from you.
The EA suddently stopped working after one day.
The window shows:
INFO: Checking user rights
If I dont get any answer from you before Thursday,
I will have no choice but to cancel my membership and declare this to FPA.
I am pleased with your signals and would be very disappointed to do so.
Kind Regards,
I did not get any response from them, but an automated email confirming that they received it.
I decided, sadly, to cancel my subscribtion, thanks to Paypal which allows you to do this.
Of course, I am very disapointed to cancel since their signals seemed to be very good.
(This EA was very important to me since I work during daytime.
On their website, the signals are updated every 5 minutes and I cannot spend my time on the internet at work.)
If they cant provide adequate customer service, they just dont deserve my money, that's all folks.
I am going back to 35Pips.com:
Their entries might be sometime late and you might have to close them yourself, but at least they always answered my emails.
I hope this will help other people.
Regards,
Guerg