tades opened on 00.04.png clearly shows trades were executed on 00.04
chat with octafx.png clearly shows trades can't be executed on 00.04(as in octafx on monday trading starts on 00.05)
octafx execution on wrong price.png clearly shows that trading started on 00.05 in octafx mt4
These screenshots show that
1. Trades executed on wrong price
2. trades were executed on 00.04, at that time according to octafx mt4 trading wasn't opened and also according to your livechat operator trading wasn't opened that time. So how trades got executed when trading was closed.
Dear hmk20009,
Firstly, we’d like to start off by saying that we’re glad we were able to address your previous post to your understanding. As for your new replies we looked over them with our team and would like to point to one issue in question.
When referring to the opening time and price you looked to a log file as opposed to your account history. Your trade was not executed at 04:00. And it was executed at the actual price set on your pending order.
Here’s why and what you need to know. Logs represent commands of the terminal to the server. They record all data that the terminal sends to the server, and that’s what you’re seeing on the screenshot you provided. Your terminal sent a command to the server at 00:04 for a trade to be opened and executed at 1.11928 as soon as it becomes available on the market, once it opens.
Account history is where you should be looking if you’d like to know the time and the price at which your trade was opened. Also, please remember that logs are available to traders only. Brokers do not have any insights into your logs. That’s why the our operators kept referring to 00:05 because that’s the time at which your trade was opened according to your Account history and our system, which you can also see on the screenshot you provided. If you’d like to know the exact time at which your trade was open, it was 00:05:01 server time, as per your buy limit pending order at 1.11928.
As for the spread, we'd like to remind you what we said in our earlier post, that at the beginning of the trading week spread is usually widened significantly due to high volatility in the marketplace.
And since buy limit orders are opened at Ask price, at 00:05 Ask price easily reached 1.11928.
We hope this clarifies everything for you. Feel free to contact us if you may have any more questions.
Kind regards,
OctaFX Rep