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Execution of trades with about 19 pips difference on octafx

Discussion in 'Scam Alerts' started by hmk20009, May 8, 2019.

  1. OctaFX Rep

    OctaFX Rep octafx.com Representative

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    Dear hmk20009,

    Information that you’re referring to as a server command is presented only in Account History. At the same time the open time you’re referring to from the Log File, is a reflection of the command on the platform. Log file contains all activities and commands that were made within the trading platform only. If you wish to check any data relating to execution on the server you should check the Trade Tab for open orders and Account History for closed orders. These log files are linked to a particular platform that you’re using, if you’d remove it you would not be able to find this information elsewhere.

    Despite what you’re saying the spread was as wide as 19 pips upon market opening and since you’re unable to provide any proof we cannot consider it as ground for investigation, as such spread is absolutely normal at the first seconds of the marketplace opening.

    Kind regards,
    OctaFX Rep.
     
  2. hmk20009

    hmk20009 Recruit

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    asking price can be checked in mt4 admin side for previous time

    ask price for investigation.png other brokers can clearly check ask price of previous time.

    You don't want to solve such issue but want clients to loose money by manipulating market conditions.

    Thats why alot of users are leaving negative feedback for you and don't want to continue trading with you.
     

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  3. hmk20009

    hmk20009 Recruit

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    Ok, please answer following questions

    1. Why mt4 terminal send requests to open (buy limit orders) at time 00.04 when trading was closed(aslo buy limit order were already on friday),

    2. At that time market was closed and no quotes in octafx mt4 terminal, so how to know buy limits price is reached.?

    3. mt4 admin side can check the asking price for previous time, so what exactly was the
    asking price at 00.05.01?

    (as i asked from other brokers i trade with for asking price at that time and they told me
    exact asking price at that time)

    4, Why 2 different trades were opened at same time 00.05.01 but with different prices.?
     
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  4. 4evermaat

    4evermaat 2nd Lieutenant

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  5. hmk20009

    hmk20009 Recruit

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    [​IMG]
    The OP has invited the company to this discussion on May 17, 2019 at 1:12 PM
     
    4evermaat likes this.
  6. OctaFX Rep

    OctaFX Rep octafx.com Representative

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    Dear hmk20009,

    Apologies for the delay in replying. As for the ask price we were able to check it, and that was not our point in the previous reply. You claimed that the spread was much lower than 19 pips and we cannot see such information on our side, that’s why we cannot investigate the spread without a screenshot.

    As for losses, we’re not sure what was the profit you were aiming for however, considering that your trade was closed at a significant profit we’re unsure why you’d suggest market manipulation. We can assure you that we do not engage in such practices.

    We understand that traders wish to police their brokers, and for the right reason as there’s a lot of dishonesty among forex brokers nowadays. Nevertheless, with all due respect, we’re unclear as to what is the outcome you’re expecting from this exchange, having in mind that we addressed all the issues you referred to with the utmost thoroughness. At this point we find that questions being asked are somewhat repetitive, and we already answered them here, as well as via email.

    However, we wish for you to understand each of the concerns you’re raising well, and so we want to reply to questions from your latest posting.

    Firstly, yes, this is how the terminal works. A command is sent right before the market opening, so if the price of your pending order becomes available with the market’s opening it will be executed without any delays.

    Secondly, the terminal did not know if the price will be reached or not. As we already mentioned it simply sent this command to the server in case market price reaches the price of your pending order to execute it immediately.

    To confirm above, the ask price indeed reached 1.11908 and 1.11928 at 00:05 on the 6th of May (server time). And it happened because, both of these prices became available with the market’s opening and were not triggered at the exact same time, which we also addressed in an email we sent you. Similarly, we’d like to stress that there is still a slight difference in open time (second order opened milliseconds later). And market price reached both prices of these pending orders.

    We hope that this will clarify everything for you, as well as other participants to this thread.

    Kind regards,
    OctaFX Rep.
     
  7. hmk20009

    hmk20009 Recruit

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    2 trades were opened to hedge other opened positions.
    means when trades opened with 19 pips difference. loss of about $90 occured in hedgling.
     
  8. hmk20009

    hmk20009 Recruit

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    Mt4 doesn't sent requests process without price is reached or when trading is closed.
    If it does, so why mt4 terminal log doesn't send any request to process take profit on 00.04
    on monday for 2 opened trades. (tp was placed on friday 17.05.19)

    This is clear tades were opened on wrong price either by server fault or by your dealing
    desk.
     
  9. OctaFX Rep

    OctaFX Rep octafx.com Representative

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    Dear hmk20009,

    We wish to stress that there was no error in the execution. We checked very carefully, and did our best to explain everything to you to our best ability. The terminal operates as per our replies above and and the prices you refer to were available at 00:05 due to the spread. As for the functionality of MetaTrader4, it is not our product. Therefore if you have any remarks regarding it's performance we recommend that you contact Metaquotes company.

    Once again, we did all we could on our side to investigate your complaints, as found that everything was executed correctly. We'd recommend that you refer to our posts above and our emails if you still have concerns regarding your pending order, as all the information has been included there.

    Kind regards,
    OctaFX Rep.
     
  10. hmk20009

    hmk20009 Recruit

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    mt4 is controlled by broker through admin side. doesn't make sense to blame metaquotes for that.
    Does it make sense to send requests to open trades on wrong price when market is closed?
    Why it doesn't send requests to process other pending orders where i suppose to get profit?


    WIth other brokers mt4 works fine but with you it open trades on wrong price. send requests to open trade when market is closed.

    Trades opened on wrong price and you made me loose money.

    I provided you screenshots of evidence but you ignore everything.

    It looks like you try to SCAM.
     

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