Exness Brokerage - ISSUE RESOLVED

[zarrmans]

Exness once of scam company.
Becareful. Below is my problem.
I make deposit, but exness deducted the deposit bonus.
I should receive the bonus when i make deposit but now exness deducted my bonus when i make deposit. Never mind, if i make withdrawal, company can deducted the bonus. Company can refund that bonus, but how about my Stop Out from open position?
For kind information, i have a lot of account with exness and have the same problem when i make deposit.

Below is copy of chatting with exness company.

Our company representative will be with you in a moment. Meanwhile you can submit your question.

08:26 Ksenia Kazakova has joined the chat.

Ksenia Kazakova | 08:26
Hello, my name is Ksenia Kazakova. Thank you for contacting EXNESS. How may I assist you?

Mansor XXX | 08:27
Heloo. when i make deposit for account 31999 you deducted bonus
all of my deposit after error dedution, im not receive the bonus

Ksenia Kazakova | 08:30
Your request is under the process now
Our Security Department is still working on it
Will you, please, wait for the result within 5-6 hours

Mansor XXX | 08:31
im waiting so long from yesterday.

Ksenia Kazakova | 08:32
I'm absolutely understand you,but you should wait
It takes time to process your request

Mansor XXX | 08:33
cant trust your company. i have a lot of account facing that same issue
i will desprate this issue to our community from malaysia, especially carigold.com

Mansor XXX | 08:35
i things if i chat with olga, she can settle that issue on the spot

Ksenia Kazakova | 08:36
The case of bonus is processing during 3-5 days
Our specialists remember about your problem,please, don't worry

Ksenia Kazakova | 08:38
Olga will come soon
Within 3 hours
You can talk to her for sure after 3 hours

Mansor XXX | 08:40
Your specialist take 3-5 days for settle that problem, for want my account Stop Out.
Now my open position stop out.
i have 10 account facing that same problem

Mansor XXX | 08:41
one of reason is for scammed client account

Mansor XXX | 08:43
i thing that issue can report to forex army and all of your client
i know you have a lots of client from malaysia

Ksenia Kazakova | 08:44
Please, wait fof a while
Our specialists will solve your problem within 24 hours

Mansor XXX | 08:45
too late to settle this.

Mansor XXX | 08:46
i will copy this chatting and paste to our community especially to Discuss Investment, Forex, Multi Level Marketing, Stocks, Businesses and Money Making Opportunities - CariGold Portal forum

Ksenia Kazakova | 08:47
According our Bonus regulations rules 5.1. The Company keeps its option open to withdraw bonus without naming the reasons.
you can check this information here https://www.exness.com/bonus/percent/regulations

Mansor XXX | 08:49
ha ha ha, when people make deposit, you deducted the bonus. Bonus should give for deposit.
i can accept if bonus deductued when i make withdrawal

Mansor XXX | 08:51
Now i will submit this issue to Forex Peace Army is an ALL FREE SERVICE for the Community of Forex Traders.

Ksenia Kazakova | 08:52
Unfortunatelly, there is nothing I can help you with
Our specialists could settle the problem with your bonus within 24 hours

Mansor XXX | 08:52
how about the Stop Out my open position?

Ksenia Kazakova | 08:56
Wait for 3 minutes, please.

Mansor XXX | 08:57
if exness not refund that stop out, i things forex army can settle that issue

Ksenia Kazakova | 08:59
Is Stop Out about to happen? Or it has already happened ?

Mansor XX| 09:01
now im loss because after you deducted the bonus, i dont have a margin to maintain sustaining power.

 

[Pharaoh]

Obviously, it's not a good idea to use the bonus to pad your available margin.

Did you get back in touch with them after 3 hours?

 

[Exness]

Dear Zarrmans,

Since you have been our Client for about 1.5 year we hope that you have already studied all our documents, programs and rules.

Our bonus rules have not been changed during this period of time. According to 5.1. paragraph of Regulations of bonus add and withdraw in percents to deposit, placed at the following linkt: https://www.exness.com/wbonus/percent/regulations "The Company keeps its option open to withdraw bonus without naming the reasons". You were informed about that.

Your bonus had been returned to you before you published this post. However your orders were closed by Stop Out in 12 hours after your bonus was canceled at your 31999 trading account. Therefore bonus cancellation had not influence on your orders at all.

Unfortunately we could not clear this situation to you fast since you refused to talk over the phone with us.

Having studied your complaint completely we considered it incorrect, because you were informed about bonus rules and no influenceo of bonus cancellation on your trading. FOREX is risky business, we kindly advise you to follow reasonable money-management rules to avoid such kind of situations.
We hope you have understood our position.

 

[Pharaoh]

Bonuses can be canceled at any time without warning!?!

I personally manage my risks very tightly, but not all traders do. A well-timed cancellation of bonus money when the market is moving strongly against some traders could trigger margin calls.

 

[zarrmans]

This case settled!! i receive back this bonus! Thanks to exness