Exness deposit bonus doesn't work and my ticket is open for almost a month.

Dawsi

Recruit
Messages
8
Hi I use Exness since 2009 but lately many changes to the worst.
I traded over 10000lot with Exness since long time I opened some accounts at that time under a bonus program for unlimited time. However everytime I deposit no deposit bonus so I contacted the support they gave me a ticket number 07060473 but since April 15 they never replied. Everytime I talk to live chat they say the same answer that specialist team looking at it. But almost a month now and nothing
And everytime they say my account manager will contact me but never contacted.
I can show my accounts and bonus status and deposits if someone Interested.
Its a shame they treated a loyal customer like this way.
 

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Dawsi

Recruit
Messages
8
I gave Exness almost a month to reply me but I lost hope that's why I opened this thread.
 

Dawsi

Recruit
Messages
8
just an update about my cases or cases again . i talked to a live support agent last night and he told me problem solved deposit money and you will get the bonus . i deposited to account number 11822 using webmoney to try but nothing no deposit bonus it was supposed to be 30%
however okay they still didnt solve this problem and i had before deposits of thousands of dollars with multiple accounts as i used Exness for a long time but also nothing

a second problem appeared i logged in to account 84657 on this account i have a bonus related to gold and ofcourse based on net deposit and trading volume i think total deposits on it over 6000usd as you see on some screenshot above
but a problem appeared last night i tried to deposit on it but i was unable i got message saying please try a valid account this account is not valid . i tried to internal transfer from it as i had small amount there but i get message saying insufficient funds even when i had enough money on it and same when i withdraw. i talked to support at first they told me send HAR file and clear browser and try incognito browser and many things i tried all even i tried like 4 devices and about 8 browsers and nothing .
 

Dawsi

Recruit
Messages
8
the deposit on account 84657 solved i can deposit just tried though but internal transfer and withdrawal still unsolved .
also account 11822 seems the bonus on it was fake even when i tried last day
i sent invitation to the company
 

Alberto Frattin

Exness Representative
Messages
11
Dear Dawsi,

we are very sorry to hear that you had a bad experience with us. Exness aims to build lasting relationships with our clients all over the world.

In regard to the above, we are happy that some of your issues have been solved. We will take a closer look at the withdrawal/bonus and provide you detailed explanation by email.

Kindly wait for our reply.
Thank you
 

Dawsi

Recruit
Messages
8
Dear Dawsi,

we are very sorry to hear that you had a bad experience with us. Exness aims to build lasting relationships with our clients all over the world.

In regard to the above, we are happy that some of your issues have been solved. We will take a closer look at the withdrawal/bonus and provide you detailed explanation by email.

Kindly wait for our reply.
Thank you
I think you forget the main problem here. . . I waited almost a month. And you saying again wait ? You mean another month?
Or what ? Please ask your specialists to find another job and never call them specialists if they need more than a month.
Bring back the staffs used to work at Exness Bout 7-8 years Go Exness used to be good. But now seriously it's a mess
And support knows nothing just copy paste.
Seriously Exness became a mess now.
 

Dawsi

Recruit
Messages
8
A fool and their money. Hard to show people the rational way out of being scammed if they insist on wanting to play Russian Roulette with their deposits.
I have no idea what you talking about.
I'm a trader since 2007 and you want to teach me something ? Find how to make a useful sentence first . Or just dissapear
 
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