Sorry to hear this have you had it returned yet?My trading account # 885800.
In December 2019. I have opened 2 short positions on BTCUSD with Exness. There was technical glitch from their side and wrong leverage of 1:200 instead of 1:100 was applied to my account. I was not aware that this wrong leverage was applied to my account, neither they were, because I double checked it with their support during time my positions were opened. I based my risk assessment and stop loss level on Margin shown in my MT4 with leverage 1:100, that was wrong assessment because I was losing twice as I should be losing since wrong leverage of 1:200 was applied to my account. Later, they admit there was technical glitch from their side, and that wrong leverage was applied to my account. It was already too late since stop out was triggered on my account and my all funds wiped out. I brought my case to them with all calculations showing that if everything was correct on my account, my positions would be winning, not losing, no stop out would be triggered, but they continue to fail to accept all my proofs while providing no true proofs and calculations to back up their claim that I would be losing either way, that is completely false!
If my case is not resolved, and 5854.50 EUR paid from Exness to my trading account # 885800 then I would be forced to bring my case to court and claim my winnings that way.
Everyone can feel free to contact me here directly if more details about Exness and my case are wanted.
Best formula for profit and loss calculation, and formula which is used for risk assessment is Profit/Loss=(closing price/opening price - 1) x Leverage x Margin. Margin is automatically calculated by MT4, and it's value is 622.64 EUR for both my positions, and if leverage is wrong, then risk assessment is wrong too, and that is completely unacceptable!
Showing email from Exness where they admit wrong leverage was applied to my account without my knowledge, or their knowledge during my positions were opened. Yet again, they refuse to pay my winnings! Fraudulent activity, not acceptable!
Exness, I demand my account #885800 to be funded with amount 5854.50 EUR and my case finally resolved! That is only fair and possible solution for my case.