Exness rejecting Withdrawal if you don't trade sufficient volume

compu-forex

Sergeant
Messages
149
Totally not relevant or appropriate to this thread. If you want to call me a liar then do it in the linked thread.
 

marco_mmbiz

Sergeant
Messages
185
Even if there was a bonus, how does that affect original deposit +/-profits or losses??. It would only affect the bonus. Another reason why ESMA removed such incentives. (because unscrupulous brokers were using it to trick/trap clients and delay withdrawals).

It was just a thought from me. Because I also see a lot of other complaints on other brokers when it comes to broker bonusses. Usually they are non-payable. Example: you deposit 100€ and get a 50€ bonus, you make 50€ profit and want to withdraw 200€. That's usually not possible, you can only withdraw 150€ in that case.
But I see, the OP said that his clients didn't use a broker bonus.
 

tradeexpress

Recruit
Messages
9
I hereby confirm again that this was not the case of Bonus, Client didn't get any bonus in the account.

Thanks but Kindly read the very first message of this thread again before suggesting any theory.


Exness Broker simply rejecting withdrawal (even if You don't get Bonus).

You can confirm if by talking to the customer support of EXNESS


Previously You could make withdraw even without Trading If You change mind after deposit.

but Exness passed a new rule that If You deposit into Your account using any payment method, You can only make a withdrawal if You had accomplished a sufficient amount of Trading volume. Even if You want to withdraw Your initial deposit, not the profit.

They Say that You must complete sufficient Trading Volume (Which they'll not confirm you how much should be) even when You ask to Customer support chat. Or try depositing some amount and make withdraw it without trading, they'll reject Your withdrawal.

my client Traded some lots and withdraw because He felt that his strategy not working. So he decided to discontinue trading and simply place withdrawal. It was not a profit. He requested the withdrawal of the Initial Deposit.

So why people are discussing Bonus here?

Check the below screenshots proof of Chat with customer support today on 28th Aug 2020.


1st Screenshot:
1598596017810.png

2nd Screenshot:
1598596356016.png

3rd Screenshot:

1598596696237.png

4th Screenshot:
1598596738193.png


5th Screenshot:
1598596792906.png


6th Screenshot:
1598596830843.png


7th Screenshot:
1598596888577.png


8th Screenshot:

1598596947679.png


9th Screenshot:

1598597153639.png


another screenshot of further chats is posted in the next message as there's a limit of screenshots in a single message here. kindly check the next message after this...
 

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tradeexpress

Recruit
Messages
9
CONTINUED OF PREVIOUS MESSAGE,

MORE SCREENSHOT OF FURTHER CHAT WITH EXNESS,

10th SCREENSHOT:

1598597775167.png

11th SCREENSHOT:

1598597835838.png

12th Screenshot:

1598597950036.png

Now anyone has Doubt that Exness is not rejecting the withdrawal?? Kindly refer the Chat proof of the same of You can also connect to Exness Support chat to confirm the same.

Thanks!
 

amazingtrading

Recruit
Messages
1
It was just a thought from me. Because I also see a lot of other complaints on other brokers when it comes to broker bonusses. Usually they are non-payable. Example: you deposit 100€ and get a 50€ bonus, you make 50€ profit and want to withdraw 200€. That's usually not possible, you can only withdraw 150€ in that case.
But I see, the OP said that his clients didn't use a broker bonus.
I have submitted the proof below, with screenshot, Kindly check it
 

tradeexpress

Recruit
Messages
9
Actually it's not a scam. It's just an example of how in the real world there is no free lunch.

There are a couple of issues to consider when it come to deposit and withdrawal operations :-

1. Money laundering. The brokers have an obligation to keep an eye open for money laundering, and depositing money followed by a withdrawal without sufficient trading is suspicious;
2. Costs. The payment processors charge significant fees. Neteller & Skrill easily run to 4%m which the broker has paid on your behalf......a pretty good perk if you ask me. In exchange, you are expected to make sufficient trade volume. It is, after all, a business and not a charity. Same goes for withdrawal costs.

I am surprised that they rejected the withdrawal outright. I would have assumed they would have written to your clients and informed them of the issue and advised of a withdrawal fee.

Since I have never run into the problem, I am not sure what they would do in the case of AML suspicions but, presumably, it would involve, at least, an additional round of verifications.

I should add that many broker have this restriction. Roboforex will hit you a 6.5% withdrawal fee if you don't have sufficient trading volume and you use Neteller.

For, now, please can you upload the actual correspondence your client receive, so we can see exactly what they said. Also advise of the payment system used.

Kindly check my Today's reply to this thread, I have uploaded all the proof with screenshot like chatting with customer support of EXNESS.
 

4evermaat

2nd Lieutenant
Messages
1,982
@tradeexpress please follow this tutorial to invite the company to this thread formally:


Also add a review of your experience here:


---

@AsstModerator @FPA Forums Team I recommend updating the review page with a note that Exness apparently requires minimum trading volume before ANY withdrawals will become available. And that they do not have an exact formula as to how much the minimum volume is.

If a broker is willing to hold clients funds hostage (neglecting their fiduciary responsibility to their client), then we can at least warn others.

Wouldn't be surprised with such a brazen policy that more reports start coming in of people unable to withdraw. There is a pattern of increasing brazenness by brokers over the last 2 years or so.....but I presume especially now with pandemic they are just outright jacking people's deposits.
 
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tradeexpress

Recruit
Messages
9
Actually it's not a scam. It's just an example of how in the real world there is no free lunch.

There are a couple of issues to consider when it come to deposit and withdrawal operations :-

1. Money laundering. The brokers have an obligation to keep an eye open for money laundering, and depositing money followed by a withdrawal without sufficient trading is suspicious;
2. Costs. The payment processors charge significant fees. Neteller & Skrill easily run to 4%m which the broker has paid on your behalf......a pretty good perk if you ask me. In exchange, you are expected to make sufficient trade volume. It is, after all, a business and not a charity. Same goes for withdrawal costs.

I am surprised that they rejected the withdrawal outright. I would have assumed they would have written to your clients and informed them of the issue and advised of a withdrawal fee.

Since I have never run into the problem, I am not sure what they would do in the case of AML suspicions but, presumably, it would involve, at least, an additional round of verifications.

I should add that many broker have this restriction. Roboforex will hit you a 6.5% withdrawal fee if you don't have sufficient trading volume and you use Neteller.

For, now, please can you upload the actual correspondence your client receive, so we can see exactly what they said. Also advise of the payment system used.

I request you to check my proofs before suggesting any theory. I have submitted chat proofs(Screenshots) above in this Thread. You can also independently ask the on Support chat about the Withdrawal without Trading volume.

Please note, This is NOT a BONUS Account issue, PLEASE don't get confused.
 
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