At 11:26 on 20th of November the market was moving.
At that time order #27601076 hit stop loss level, but my set up Stoploss is 1268 for order buy @1270.713, and then, exness give me a price 1260.033 for lotsize 0.5, take me 400$.
i contacted with exness and they give me some reason:
At that time order #27601076 hit stop loss level, and actual market price jumped right to 1260.033, there was a gap.
According to the regulations of gap execution(https://www.exness.com/forex/specifications), the order will be executed at the first market quote in case the price set in the pending order hits the gap and the difference between the first market quote (after the gap) and the order price will equal or exceed a definite pips quantity (gap-level) for the definite instrument.
with that, they can take more and more money of clients like me.
I need an exness's representative to here and explaine to me, how, you can get slippage too many point and take money for your clients. This is not the first time i have. anybody here can see another my topic about exness, the last time I get a satisfactory explanation, and hope this time too
At that time order #27601076 hit stop loss level, but my set up Stoploss is 1268 for order buy @1270.713, and then, exness give me a price 1260.033 for lotsize 0.5, take me 400$.
i contacted with exness and they give me some reason:
At that time order #27601076 hit stop loss level, and actual market price jumped right to 1260.033, there was a gap.
According to the regulations of gap execution(https://www.exness.com/forex/specifications), the order will be executed at the first market quote in case the price set in the pending order hits the gap and the difference between the first market quote (after the gap) and the order price will equal or exceed a definite pips quantity (gap-level) for the definite instrument.
with that, they can take more and more money of clients like me.
I need an exness's representative to here and explaine to me, how, you can get slippage too many point and take money for your clients. This is not the first time i have. anybody here can see another my topic about exness, the last time I get a satisfactory explanation, and hope this time too