Exness scam

Mevo

Private, 1st Class
Messages
48
I would say that Exness has the best conditions you could dream of: Incredible spreads that are as good as best ECNs like LMAX or DUKASCOPY without any fee, and amazing swap rates (Maybe the best you can find). And you can have 30% rebates on top of this (I was with BestForexCashback, which had always been great). I told myself a few times that it was too good to be true, and unfortunately I was right, but at the same time, I was stupid too (won't change anytime soon I guess) and continued trading anyway as everything was fine for approx 6 months.
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Then, as I was making too much profit I guess, happened what obiously would happen: I got SCAMED !
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One part of my trading was arbitraging EURO against LITUANIAN LITAS by selling EUR/USD and selling USD/LTL, as the exchange rate is quite fixed. Was making profit, and earning good swap on USD/LTL shorts during the time I was keeping the positions open.
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What EXNESS did is that they simply *DISABLED* trading on the USD/LTL pair, so I got stuck with more than 9 lots on USD/LTL shorts, and couldn't do anything anymore: Impossible to close any order, open new ones, change TP or SL. Of course, they did this without any notice. I emailed, chatted, and did whatever I could to make them let me manage and close my positions. Nothing to do, they kept on telling that they did not disable the trading on the pair, but that I couldn't close the positions due to "low liquidity" on the pair. Of course we are talking of a "market maker" account, not an ECN one, so THEY are the counterpart of the trade. And according to them, it's the "low liquidity" too that prevents me to change the StopLoss or TakeProfit of trades. And MT4 returns a "TRADING DISABLED" message ... Anyway, nothing to do.
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Only solution seemed to let THEM close the positions. They tried to make me accept to cancel all the trades too. So, there was 2 possibilities according to them: Close all the positions at market price, or close the positions that were attempted to be closed, and couldn't due to the "low liquidity" problem, at the attempted close price. Seems not bad ... (I asked by chat and email a lot of times for them to confirm which trades that would be and at which prices, they never answered. Or they answered I would get an email with the information, which I never got)
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One friday afternoon, to resolve this issue, I accepted by chat to close *ALL* (I always asked for *ALL* positions of my account to be closed at once so that USD/LTL and EUR/USD trades which hedge each other are closed at the same time) positions as the cross beetween the 2 pairs was favorable to me. Seems that in fact it was too favorable to me, as they waited, waited, and didn't close the positions when I asked. I asked again, kept on asking, and one hour later, still nothing was done. When price was far less favorable for me, I wanted to cancel the close of the trades, as they did nothing for more than 1 hour !!! And they kept on saying that they would close the trades at the close of the market, at the last available price. I refused and refused as it would be the absolute worst prices for me, with the highest spreads, but they didn't seem to take in consideration my request and said they would do it, and that I had no choice ... Nice !
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Anyway, probably the conditions weren't bad enough (was really better than usual for a WE close), as they finally didn't do it ;)
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Next week, I emailed them again to try to solve the issue. I tried to tell them that I would at least like to have the trades closed WHEN I ask it if I can't close them myself when I want and at the price I want because they disabled trading on the pair (which is already unacceptable). I finally agreed to already close trades that were attempted to be closed by my EA at the price of the attempt, which was in my favor. I checked my logs, and there were 2 trades with a close try at better prices than actual market price on USD/LTL, so why not start by this ? *BUT* what they did, is that they closed one of this 2 trades at a WORSE price than the attempted close price and ANOTHER trade (not the good one) which wasn't attempted to be closed at a SILLY price which instantly gave a very huge loss !!! In fact they took the trade with the BIGGEST running loss and closed it at price far above actual market price.
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When I emailed them with my logs and explained they made a mistake, they didn't want to hear anything. I politetly asked for them to cancel this operation then, as it didn't match what was attempted to be done and they never were able to reply to all my request to at least let me know what they would do, and close everything at market price. They refused and if I wasn't 100% sure until then, became obvious that they did what they did on purpose.
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At this point, I wanted to try to withdraw what I could from my account, so asked them to close *ALL* account transactions, even if they would chosse the worst moment, as I had no choice ... And what they did finally is that they waited during a big market move (during ECB press conference) and only closed the USD/LTL trades, not the EUR/USD ones, so I had 9 lots of EUR/USD trades open ALONE in a directional bet. They just closed at the right moment so that even I was monitoring my account, I got another HUGE loss in a few seconds.
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Tried to do my best to get out of the situation, gained again some of the lost money and got everything closed.
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I then went on their website to do a withdrawal of what was remaining after all this and their "AUTOMATIC WITHDRAWAL" that they adverstise everywere seems to stop to be automatic when you try to withdraw more than you deposited ... So didn't get my withdrawal.
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That's all the story (quite long, but tried to keep it the shorter I could). Don't get fooled by EXNESS good conditions, EXNESS is a *SCAM* !!!!! I had a stable 3000 MBB (a metal currency account) equity on my account, and growing with swap earned each day, which was approx 4100 EUROS. I now will try to advertise this story everywhere I can to warn other traders of EXNESS behaviour, and try to get this back by filling a complain with FDR. Maybe ForexPeaceArmy will manage to help to get this money back too... Hopefully it was only profits, I withdraw deposited money before, but that was months and months of hard work ;(
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I have all chats / emails / logs / account statements / screen captures to prove everything.
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Funny note: Not sure what it exactly means said like this, but article 3.2.a of EXNESS client agreement states that: "The Client is obliged to realize his right to open/close position in the terminal of the Company".
 

FXCobra

Banned for uncivilized conduct
Messages
337
I have all chats / emails / logs / account statements / screen captures to prove everything.

Funny note: Not sure what it exactly means said like this, but article 3.2.a of EXNESS client agreement states that: "The Client is obliged to realize his right to open/close position in the terminal of the Company".
I suggest you start posting on a daily basis those evidences you have from chats, emails..etc in a well organized order according to its dates and invite Exness broker to this thread in order to explain to us its point of view.

It will face a tough time to explain to us why it disabled trading USD/LTL pair?!? and Why had not closed your orders at time of your request?!

My 2 questions to you:

-had you ask Exness broker to close orders through phone calls or just chats and emails, because a stupid excuse by the broker might be, "we weren't sure that Mr. ? was the real person or owner of the account"..blah blah

- If the broker disabled trading USD/LTL pair, didn't you have any opportunity at any day(as it seems your problem took long time) to close the EuroUsd trades at a good price?, even if you were hedging it with the other pair but I think as a good trader you could had prepared for the right time and price to exit the pair expecting the USD/LTL price movement to go in your favor.

This will not change Exness possible scam but a thoughtful question.

Exness is regulated at CySec as it says, file a complaint there providing all your evidences in a proper form.
 

Mevo

Private, 1st Class
Messages
48
I suggest you start posting on a daily basis those evidences you have from chats, emails..etc in a well organized order according to its dates and invite Exness broker to this thread in order to explain to us its point of view.
Ok, I can and will do that.

It will face a tough time to explain to us why it disabled trading USD/LTL pair?!? and Why had not closed your orders at time of your request?!
That's my opinion too. They always (I had one time an Exness representative admit by chat that they disabled trading on the pair, but he retracted a few minutes later) sticked to a crazy position which is according to them that they did NOT disable trading on the pair, but my problem was because of "low liquidity" on the pair (you will see with my evidence how silly this position can be)

Why they didn't close the positions when I asked ? Let's see if they answer and their explanation.


My 2 questions to you:

-had you ask Exness broker to close orders through phone calls or just chats and emails, because a stupid excuse by the broker might be, "we weren't sure that Mr. ? was the real person or owner of the account"..blah blah
No, I did not phone Exness. But they ask to choose a "phone password" when you register. Purpose of this separate password is to identify yourself by phone or chat, and this password has been provided by me when asking for order close by chat. So, they can hardly argue something like this, and they never told anything this way (you will see with chat logs)


- If the broker disabled trading USD/LTL pair, didn't you have any opportunity at any day(as it seems your problem took long time) to close the EuroUsd trades at a good price?, even if you were hedging it with the other pair but I think as a good trader you could had prepared for the right time and price to exit the pair expecting the USD/LTL price movement to go in your favor.
It seems that on EUR/USD, I could manage the trade as I wanted.
But, this was not the strategy and not what I wanted. We are talking of 9 lots on USD/LTL, and more than 7 lots on EUR/USD to hedge totally, according to the difference of contracts size. So we are talking of more than $70 PER PIP movement if I close the EUR/USD part alone. Sure, I could try, and get rich, or ... margin called ;)

Anyway, what I was doing is: Open EUR/USD and USD/LTL trades AT THE SAME TIME and close at the same time when market conditions are met. And I was doing this little by little (usually 0.1 or 0.2 lots at a time, a little more at the end) to protect me from slippage or other problem that could happen. In fact, I did not do it, I coded an EA that was doing the job.

So even without the problems that occured later, I was really annoyed by the situation, because by having to close manually the orders, would be hard to do it 0.1 or 0.2 lots at a time, and was impossible to do it at the right moment when market condition are met (what my EA was monitoring 24h a day).

This will not change Exness possible scam but a thoughtful question.

Exness is regulated at CySec as it says, file a complaint there providing all your evidences in a proper form.
Exactly ! DISABLING trading on the pair, without notice, with me having 9 lots of trades open was UNACCEPTABLE. And after that, it became worse and FAR WORSE :) Best solution would simply have been for Exness to admit that trading had been disabled (fot whatever reason) and to enable it again. I had time, my trades were hedged, and I was earning positive swap, so nu rush ... But there was no way.
 

Mevo

Private, 1st Class
Messages
48
Exness is regulated at CySec as it says, file a complaint there providing all your evidences in a proper form.
About this, they are newly regulated by Cysec, and seems to be new branch of their company which is. So does not apply to me, as I was registered with their NZ company. I will have to fill a complain with FDR (Financial Dispite Resolution) in NZ. I am supposed to first try to resolve the issue with the Broker directly, and FPA will be perfect for this.
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But if this is not resolved, of course I will inform Cysec and provide them all the facts. And I will take Exness to court in NZ if needed too.
 

Mevo

Private, 1st Class
Messages
48
I suggest you start posting on a daily basis those evidences you have from chats, emails..etc in a well organized order according to its dates and invite Exness broker to this thread in order to explain to us its point of view.
Ok, I can and will do that.

It will face a tough time to explain to us why it disabled trading USD/LTL pair?!? and Why had not closed your orders at time of your request?!
That's my opinion too. They always (I had one time an Exness representative admit by chat that they disabled trading on the pair, but he retracted a few minutes later) sticked to a crazy position which is according to them that they did NOT disable trading on the pair, but my problem was because of "low liquidity" on the pair (you will see with my evidence how silly this position can be)
.
Why they didn't close the positions when I asked ? Let's see if they answer and their explanation.


My 2 questions to you:

-had you ask Exness broker to close orders through phone calls or just chats and emails, because a stupid excuse by the broker might be, "we weren't sure that Mr. ? was the real person or owner of the account"..blah blah
No, I did not phone Exness. But they ask to choose a "phone password" when you register. Purpose of this separate password is to identify yourself by phone or chat, and this password has been provided by me when asking for order close by chat. So, they can hardly argue something like this, and they never told anything this way (you will see with chat logs)


- If the broker disabled trading USD/LTL pair, didn't you have any opportunity at any day(as it seems your problem took long time) to close the EuroUsd trades at a good price?, even if you were hedging it with the other pair but I think as a good trader you could had prepared for the right time and price to exit the pair expecting the USD/LTL price movement to go in your favor.
.
It seems that on EUR/USD, I could manage the trade as I wanted.
But, this was not the strategy and not what I wanted. We are talking of 9 lots on USD/LTL, and more than 7 lots on EUR/USD to hedge totally, according to the difference of contracts size. So we are talking of more than $70 PER PIP movement if I close the EUR/USD part alone. Sure, I could try, and get rich, or ... margin called ;)
.
Anyway, what I was doing is: Open EUR/USD and USD/LTL trades AT THE SAME TIME and close at the same time when market conditions are met. And I was doing this little by little (usually 0.1 or 0.2 lots at a time, a little more at the end) to protect me from slippage or other problem that could happen. In fact, I did not do it, I coded an EA that was doing the job.
.
So even without the problems that occured later, I was really annoyed by the situation, because by having to close manually the orders, would be hard to do it 0.1 or 0.2 lots at a time, and was impossible to do it at the right moment when market condition are met (what my EA was monitoring 24h a day).

This will not change Exness possible scam but a thoughtful question.

Exness is regulated at CySec as it says, file a complaint there providing all your evidences in a proper form.
Exactly ! DISABLING trading on the pair, without notice, with me having 9 lots of trades open was UNACCEPTABLE. And after that, it became worse and FAR WORSE :) Best solution would simply have been for Exness to admit that trading had been disabled (fot whatever reason) and to enable it again. I had time, my trades were hedged, and I was earning positive swap, so nu rush ... But there was no way.
 

Exness

Exness Representative
Messages
186
I would say that Exness has the best conditions you could dream of: Incredible spreads that are as good as best ECNs like LMAX or DUKASCOPY without any fee, and amazing swap rates (Maybe the best you can find). And you can have 30% rebates on top of this (I was with BestForexCashback, which had always been great). I told myself a few times that it was too good to be true, and unfortunately I was right, but at the same time, I was stupid too (won't change anytime soon I guess) and continued trading anyway as everything was fine for approx 6 months.
Dear Mevo!

My name is Alexandr Kovalchuk, I'm EXNESS official representative.

Please be so kind and send me your account number and logs to my email alex.kov@exness.com and I will be happy in helping you as soon as possible.

Best regards,
Alexander Kovalchuk
EXNESS
 

Mevo

Private, 1st Class
Messages
48
Dear Alexander, my account number is 79961. Just check in your system all the emails and chat and you will have everything. My complain is described at the start of this thread. What I expect is to have my losses caused by Exness compensated. Nothing more. I will send again to Exness and to you as copy all informations attached to the formal complain I'm preparing. But I will start right now to post everything *HERE on FPA*, so that everybody can see and understand it. Unfortunately it's a little bit long, as it really was crazy. Anyway, once done, I invite you to reply here as well, so that everyone can apreciate how you propose to resolve the issue. Thank you.
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My EA has still been able to open 2 trades on USD/LTL on september 14, and 1 trade on september 17. Let's say that everything was fine until september 18 2012. I don't even talk of Exness's common INVALID PRICES and REQUOTES problems, as I am *NOT* complaining about it here.
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Here is my full VPS log of september 14:
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11:57:32 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:32 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:32 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:32 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:32 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:32 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:33 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:33 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:33 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:33 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:33 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:33 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:33 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:33 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:34 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:34 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:35 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:35 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:35 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:35 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:35 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:35 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:35 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:35 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:36 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:36 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:36 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:36 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:37 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:37 '79961': order sell 0.78 USDLTLm opening at 2.64502 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:37 '79961': instant order sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:37 '79961': request was accepted by server
11:57:38 '79961': requote 2.64399 / 2.64592 for open sell 0.78 USDLTLm at 2.64502 sl: 0.00000 tp: 0.00000
11:57:44 '79961': instant order sell 0.78 USDLTLm at 2.64399 sl: 0.00000 tp: 0.00000
11:57:44 '79961': order sell 0.78 USDLTLm opening at 2.64399 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:45 '79961': instant order sell 0.78 USDLTLm at 2.64399 sl: 0.00000 tp: 0.00000
11:57:45 '79961': order sell 0.78 USDLTLm opening at 2.64399 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:46 '79961': instant order sell 0.78 USDLTLm at 2.64399 sl: 0.00000 tp: 0.00000
11:57:46 '79961': order sell 0.78 USDLTLm opening at 2.64399 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:46 '79961': instant order sell 0.78 USDLTLm at 2.64399 sl: 0.00000 tp: 0.00000
11:57:46 '79961': order sell 0.78 USDLTLm opening at 2.64399 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:46 '79961': instant order sell 0.78 USDLTLm at 2.64399 sl: 0.00000 tp: 0.00000
11:57:46 '79961': order sell 0.78 USDLTLm opening at 2.64399 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:47 '79961': instant order sell 0.78 USDLTLm at 2.64399 sl: 0.00000 tp: 0.00000
11:57:47 '79961': order sell 0.78 USDLTLm opening at 2.64399 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:47 '79961': instant order sell 0.78 USDLTLm at 2.64399 sl: 0.00000 tp: 0.00000
11:57:47 '79961': order sell 0.78 USDLTLm opening at 2.64399 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:47 '79961': instant order sell 0.78 USDLTLm at 2.64399 sl: 0.00000 tp: 0.00000
11:57:48 '79961': order sell 0.78 USDLTLm opening at 2.64399 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
11:57:48 '79961': instant order sell 0.78 USDLTLm at 2.64399 sl: 0.00000 tp: 0.00000
11:57:48 '79961': order sell 0.78 USDLTLm opening at 2.64399 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
13:04:44 '79961': instant order sell 0.78 USDLTLm at 2.63519 sl: 0.00000 tp: 0.00000
13:04:44 '79961': order sell 0.78 USDLTLm opening at 2.63519 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
13:04:44 '79961': instant order sell 0.78 USDLTLm at 2.63519 sl: 0.00000 tp: 0.00000
13:04:44 '79961': order sell 0.78 USDLTLm opening at 2.63519 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
13:04:44 '79961': instant order sell 0.78 USDLTLm at 2.63519 sl: 0.00000 tp: 0.00000
13:04:45 '79961': order sell 0.78 USDLTLm opening at 2.63519 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
13:04:45 '79961': instant order sell 0.78 USDLTLm at 2.63519 sl: 0.00000 tp: 0.00000
13:04:45 '79961': order sell 0.78 USDLTLm opening at 2.63519 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
13:04:45 '79961': instant order sell 0.78 USDLTLm at 2.63519 sl: 0.00000 tp: 0.00000
13:04:46 '79961': order sell 0.78 USDLTLm opening at 2.63519 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
13:04:46 '79961': instant order sell 0.78 USDLTLm at 2.63519 sl: 0.00000 tp: 0.00000
13:04:46 '79961': order sell 0.78 USDLTLm opening at 2.63519 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
13:04:46 '79961': instant order sell 0.78 USDLTLm at 2.63519 sl: 0.00000 tp: 0.00000
13:04:46 '79961': order sell 0.78 USDLTLm opening at 2.63519 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
13:04:46 '79961': instant order sell 0.78 USDLTLm at 2.63519 sl: 0.00000 tp: 0.00000
13:04:47 '79961': order sell 0.78 USDLTLm opening at 2.63519 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
13:04:47 '79961': instant order sell 0.78 USDLTLm at 2.63519 sl: 0.00000 tp: 0.00000
13:04:47 '79961': order sell 0.78 USDLTLm opening at 2.63519 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
13:04:47 '79961': instant order sell 0.78 USDLTLm at 2.63519 sl: 0.00000 tp: 0.00000
13:04:47 '79961': order sell 0.78 USDLTLm opening at 2.63519 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:36:31 '79961': instant order sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:31 '79961': order sell 0.78 USDLTLm opening at 2.63216 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:36:31 '79961': instant order sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:31 '79961': order sell 0.78 USDLTLm opening at 2.63216 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:36:32 '79961': instant order sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:32 '79961': order sell 0.78 USDLTLm opening at 2.63216 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:36:32 '79961': instant order sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:32 '79961': order sell 0.78 USDLTLm opening at 2.63216 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:36:32 '79961': instant order sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:32 '79961': order sell 0.78 USDLTLm opening at 2.63216 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:36:32 '79961': instant order sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:32 '79961': order sell 0.78 USDLTLm opening at 2.63216 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:36:33 '79961': instant order sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:33 '79961': order sell 0.78 USDLTLm opening at 2.63216 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:36:33 '79961': instant order sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:33 '79961': order sell 0.78 USDLTLm opening at 2.63216 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:36:33 '79961': instant order sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:33 '79961': order sell 0.78 USDLTLm opening at 2.63216 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:36:36 '79961': instant order sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:37 '79961': request was accepted by server
15:36:37 '79961': order was opened : #48432656 sell 0.78 USDLTLm at 2.63216 sl: 0.00000 tp: 0.00000
15:36:37 '79961': instant order sell 0.60 EURUSDm at 1.31212 sl: 0.00000 tp: 0.00000
15:36:37 '79961': request was accepted by server
15:36:38 '79961': order was opened : #48432665 sell 0.60 EURUSDm at 1.31212 sl: 0.00000 tp: 0.00000
16:04:08 '79961': instant order sell 0.78 USDLTLm at 2.62538 sl: 0.00000 tp: 0.00000
16:04:09 '79961': order sell 0.78 USDLTLm opening at 2.62538 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
16:04:47 '79961': instant order sell 0.78 USDLTLm at 2.62419 sl: 0.00000 tp: 0.00000
16:04:47 '79961': request was accepted by server
16:04:48 '79961': order was opened : #48437711 sell 0.78 USDLTLm at 2.62419 sl: 0.00000 tp: 0.00000
16:04:48 '79961': instant order sell 0.60 EURUSDm at 1.31607 sl: 0.00000 tp: 0.00000
16:04:48 '79961': request was accepted by server
16:04:49 '79961': requote 1.31628 / 1.31648 for open sell 0.60 EURUSDm at 1.31607 sl: 0.00000 tp: 0.00000
16:04:49 '79961': instant order sell 0.60 EURUSDm at 1.31628 sl: 0.00000 tp: 0.00000
16:04:49 '79961': request was accepted by server
16:04:49 '79961': order was opened : #48437742 sell 0.60 EURUSDm at 1.31628 sl: 0.00000 tp: 0.00000
.
And september 17:
.
15:35:33 '79961': instant order sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000
15:35:33 '79961': request was accepted by server
15:35:33 '79961': order was opened : #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000
15:35:34 '79961': instant order sell 0.60 EURUSDm at 1.31433 sl: 0.00000 tp: 0.00000
15:35:34 '79961': request was accepted by server
15:35:34 '79961': order was opened : #48517097 sell 0.60 EURUSDm at 1.31433 sl: 0.00000 tp: 0.00000
15:41:33 '79961': instant order sell 0.78 USDLTLm at 2.62309 sl: 0.00000 tp: 0.00000
15:41:33 '79961': order sell 0.78 USDLTLm opening at 2.62309 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
15:41:33 '79961': instant order sell 0.79 USDLTLm at 2.62309 sl: 0.00000 tp: 0.00000
15:41:34 '79961': order sell 0.79 USDLTLm opening at 2.62309 sl: 0.00000 tp: 0.00000 failed [Invalid prices]
 

Mevo

Private, 1st Class
Messages
48
Starting september 18, any/every attempt to close an order on USD/LTL pair ABSOLUTELY *ALWAYS* returned an [Off Quotes] error message and any/every attempt to open an order on USD/LTL pair ABSOLUTELY *ALWAYS* returned a [Trade is disabled] error message. The 20 september VPS log shows clearly this, as my EA attempted quite a few times to open and to close such orders.
.
Here is my 18 sept VPS log (EA only tried to close):
.
09:33:39 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:39 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:39 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:39 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:40 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:40 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:40 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:41 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:41 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:41 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:43 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:43 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:43 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:43 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:44 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:44 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:44 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:44 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:45 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:46 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:46 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:46 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
09:33:46 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:46 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
.
And here is my 20 sept VPS log:
.
08:58:54 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:54 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:54 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:54 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:55 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:55 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:55 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:55 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:55 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:55 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:57 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:57 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:57 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:57 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:58 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:58 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:58 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:58 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:58 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:58 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:59 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:59 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:59 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:59 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:58:59 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:58:59 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:00 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:59:00 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:00 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:59:00 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:01 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:59:01 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:01 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:59:01 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:02 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:59:02 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66131
08:59:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
09:02:02 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66455
09:02:02 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:02 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66455
09:02:02 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66455
09:02:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66455
09:02:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:04 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66455
09:02:04 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:06 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66455
09:02:06 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:07 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66455
09:02:07 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:07 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66455
09:02:07 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:08 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66455
09:02:08 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:08 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.66455
09:02:08 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:28:52 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:28:52 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:28:55 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:28:55 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:28:55 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:28:55 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:28:56 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:28:56 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:28:56 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:28:56 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:28:57 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:28:57 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:28:57 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:28:57 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:28:57 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:28:57 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:28:57 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:28:57 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:28:59 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:00 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:02 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:02 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:02 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:02 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:02 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:02 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:03 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:03 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:03 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:03 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:03 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:03 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:03 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:04 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:04 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:04 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:05 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:05 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:05 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:05 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:06 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:06 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:06 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:06 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:07 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:07 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:07 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:07 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:07 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:08 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:08 '79961': instant order sell 0.77 USDLTLm at 2.66525 sl: 0.00000 tp: 0.00000
09:29:08 '79961': order sell 0.77 USDLTLm opening at 2.66525 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:08 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:08 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:08 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:08 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:08 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:08 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:09 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:09 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:09 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:09 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:09 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:10 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:10 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:10 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:10 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:10 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:11 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:11 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:12 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:12 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:12 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:12 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:12 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:12 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:12 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:12 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:13 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:13 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
09:29:13 '79961': instant order sell 0.77 USDLTLm at 2.66423 sl: 0.00000 tp: 0.00000
09:29:13 '79961': order sell 0.77 USDLTLm opening at 2.66423 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
 

Mevo

Private, 1st Class
Messages
48
I noticed this problem on september 20, and tried to figure out what was happening, by testing from my home computer. The sept 20 log from my HOME computer shows the tests I performed from home around 20:50
I was able to change TakeProfit from an EUR/USD trade and remove this TakeProfit without problem.
But any attempt to change the TakeProfit of an USD/LTL order returned an [Off Quotes] error message.
Any attempt to open a 0.01 lot trade on USD/LTL pair returned a [Trade is disabled] error message.
If I tried to modify the StopLoss or to close a USD/LTL pair, I got an [Off Quotes] error message too, as showed in the log.
.
My 20 sept HOME log:
.
20:41:43 '79961': login
20:41:57 '79961': previous successful authorization performed from -EDITED-
20:50:26 '79961': modify order #48517097 sell 0.60 EURUSDm at 1.31433 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.20000
20:50:26 '79961': request was accepted by server
20:50:27 '79961': order #48517097 sell 0.60 EURUSDm at 1.31433 was modified -> sl: 0.00000 tp: 1.20000
20:50:34 '79961': modify order #48517097 sell 0.60 EURUSDm at 1.31433 sl: 0.00000 tp: 1.20000 -> sl: 0.00000 tp: 0.00000
20:50:34 '79961': request was accepted by server
20:50:37 '79961': order #48517097 sell 0.60 EURUSDm at 1.31433 was modified -> sl: 0.00000 tp: 0.00000
20:50:45 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
20:50:45 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
20:53:58 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
20:53:59 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
20:54:13 '79961': instant order sell 0.01 USDLTLm at 2.66017 sl: 0.00000 tp: 0.00000
20:54:13 '79961': order sell 0.01 USDLTLm opening at 2.66017 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
20:54:16 '79961': instant order buy 0.01 USDLTLm at 2.66212 sl: 0.00000 tp: 0.00000
20:54:16 '79961': order buy 0.01 USDLTLm opening at 2.66212 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
20:57:33 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
20:57:33 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
21:09:24 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
21:09:24 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
21:09:27 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
21:09:27 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
21:09:37 '79961': instant order sell 0.01 USDLTLm at 2.66016 sl: 0.00000 tp: 0.00000
21:09:38 '79961': order sell 0.01 USDLTLm opening at 2.66016 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
21:09:41 '79961': instant order sell 0.01 USDLTLm at 2.66016 sl: 0.00000 tp: 0.00000
21:09:42 '79961': order sell 0.01 USDLTLm opening at 2.66016 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
21:11:48 '79961': instant order sell 0.01 USDLTLm at 2.66012 sl: 0.00000 tp: 0.00000
21:11:49 '79961': order sell 0.01 USDLTLm opening at 2.66012 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
21:16:23 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000
21:16:23 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
21:16:27 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000
21:16:28 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
21:16:35 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.00000
21:16:36 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 1.00000 failed [Off quotes]
21:50:49 '79961': close order #45951538 sell 0.06 USDLTLm at 2.82109 sl: 0.00000 tp: 0.00000 at price 2.65902
21:50:49 '79961': order #45951538 sell 0.06 USDLTLm closing at 2.65902 failed [Off quotes]
21:50:52 '79961': close order #45951538 sell 0.06 USDLTLm at 2.82109 sl: 0.00000 tp: 0.00000 at price 2.65898
21:50:52 '79961': order #45951538 sell 0.06 USDLTLm closing at 2.65898 failed [Off quotes]
21:50:54 '79961': close order #45951538 sell 0.06 USDLTLm at 2.82109 sl: 0.00000 tp: 0.00000 at price 2.65898
21:50:55 '79961': order #45951538 sell 0.06 USDLTLm closing at 2.65898 failed [Off quotes]
.
 

Mevo

Private, 1st Class
Messages
48
I then noticed that EXNESS removed the USD/LTL pair from their website as a tradable product (it was still there 2 days before). Just after, I had a chat conversation with an Exness representative which slowly started to drive me mad ;)
You can note his "Be sure / If the situation is from our side / We shall compensate you all the losses" at 22:33 ! That's very nice !
After almost 2 hours of chat, my answer was that I had to wait for an email with an explanation
.
Here is the 20 sept chat (edited to remove the real names replaced by "Exness" and "Mevo" and a few things, were you will see "-EDITED-", nothing else has been changed, added or removed)
.
Our company representative will be with you in a moment. Meanwhile you can submit your question.

20:54 EXNESS has joined the chat.

EXNESS | 20:54
Hello, my name is -EDITED-. Thank you for contacting EXNESS. How may I assist you?

MEVO | 20:55
Hello, it seems that you disabled trading on USD/LTL pair !?

EXNESS | 20:55
Please wait

EXNESS | 20:57
You may watch all available pairs here https://www.exness.com/forex/specifications#tab_mini

MEVO | 20:58
You removed USD/LTL from the list ... Is that what I am supposed to see ?

MEVO | 20:59
I have trades open ! How do I close them ???

EXNESS | 20:59
There is no this pair in the table
It means hte trading with this symbol is inmpossible

MEVO | 21:01
I have more than 9 lots of trades on this pair OPEN !!!!

EXNESS | 21:01
Would you be so kind to tell me your Account number
I'll check

MEVO | 21:01
79961

EXNESS | 21:02
Please wait

MEVO | 21:04
You just stop the trading on a pair WITHOUT telling anything !???

EXNESS | 21:04
It was mistake, sir
My mistake
Wait
I am checking

EXNESS | 21:07
I'll pass your request to appropriate department sir
As I see the trading with this symbol is active now
So you may continue it
The symbol will be pointed in the table at the nearest time

MEVO | 21:08
One moment, I check
No, trading still DISABLED on the pair !

MEVO | 21:09
2012.09.20 21:09:42 '79961': order sell 0.01 USDLTLm opening at 2.66016 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]

EXNESS | 21:10
wait please

EXNESS | 21:13
Write please the number of order
I'll check

MEVO | 21:14
What number of order ? It's easy: You can't do ANYTHING related to this pair: No trade open, no
trade close, no S/L change, no T/P change
*AND* I have for more than 9 lots of trades open !!!!!!

EXNESS | 21:16
Do you mean you can't close the orders of this pair?

MEVO | 21:17
Exactly
Can't close, can't change STOPLOSS, can't change TakeProfit
I'm VERY happy ....

EXNESS | 21:19
Please wait
The situation is under processing

MEVO | 21:21
What happened, you are the one who did this ?

EXNESS | 21:22
Yes,I am
I need a little bit more time
Wait please

MEVO | 21:23
Ok, tell me, what did you have in mind ?

EXNESS | 21:24
I am checking the situation

MEVO | 21:28
Ok, but I mean, you want to stop trading on this pair ?
I was guessing I had until the end of the year ... I need to know if you change, or plan to change
anything !

MEVO | 21:30
And until WHEN I can trade this pair

EXNESS | 21:30
Sir , you need to wait
You will be inform with all the details by email
We are working to check this situation

MEVO | 21:31
And then I will be able to close my trades ?
We are Ok that YOU will *NOT* close my trades ?

MEVO | 21:35
???

EXNESS | 21:36
Yes, you will sir
Please wait for some time
You will be answered as soon as possible

MEVO | 21:38
Ok, I can wait, no problem, just answer thiss please: We are Ok that YOU will *NOT* close my
trades ?

EXNESS | 21:39
I can't give you any information now
I am working with our technical specialist now

MEVO | 21:41
You can't tell me that *YOU* won't close my trades ????

EXNESS | 21:44
Sir, pur specialist says that there is no any trying to close these orders from your side
Can you upload you log file where this trying ill be pointed?

MEVO | 21:47
-EDITED-
-Log of VPS from 20 sept has been copy/paste-

EXNESS | 21:48
Thank you for waiting
Thank for the information provided

MEVO | 21:50
When trying to change stoploss, takeprofit or CLOSE trade, I get an "Off Quote" message
2012.09.20 21:50:55 '79961': order #45951538 sell 0.06 USDLTLm closing at 2.65898 failed [Off
quotes]

EXNESS | 21:51
I have given your request to appropriate department specialists - they will process it as soon as
possible

MEVO | 21:53
Ok, I want to be sure that my trade will NOT be closed without *ME* doing it (at the price I want)

EXNESS | 21:54
All the details wil be sent to you, sir
by email

MEVO | 21:57
what adress do you have ?

EXNESS | 21:58
support@exness.com

MEVO | 22:00
*MY* address !

EXNESS | 22:00
Would you be so kind to tell me your phone password

MEVO | 22:01
-EDITED-

EXNESS | 22:03
it is correct
Your address is -EDITED-

MEVO | 22:06
Ok, correct. I wait for your email.

EXNESS | 22:08
Of course sir
It will be sent ASAP

MEVO | 22:08
I do NOT want any of my orders CLOSED !!! *I* do it !

EXNESS | 22:09
You do not want your orders to be closed, do you?

MEVO | 22:11
NOT by you !
By me

MEVO | 22:12
I don't understand your question ......

MEVO | 22:13
-EDITED- (name of Exness representative) ?

EXNESS | 22:14
Yes, I am here
wait

MEVO | 22:15
I'm just waiting since 1 hour and 18 minutes ....

EXNESS | 22:15
"I do NOT want any of my orders CLOSED !!! *I* do it !" specify what you mean please
You situation will be solved in few hours

MEVO | 22:17
I don't want that YOU (exness) close my orders, it's simple, no ?
I want to be able to close them myself, like I should be able to do !!!!!

MEVO | 22:18
Is it CLEAR that I do *NOT* want that *YOU* close ANY of my orders .?
Is that CLEAR ?

EXNESS | 22:18
Yes, it is clear now
I've passed your request
you should wait the answer

MEVO | 22:21
You should tell me a little bit instead of always "wait for an email"
You want to stop trading on USD/LTL ?

EXNESS | 22:22
Unfortunately I amn't able to write you more information about this situation
Because our speciallists are already working on it
I do not have more information at this moment sir
Unfortunatelly it is so now

MEVO | 22:23
I never heard as much BS !
You told me you stop trading on this pair, right ?
Why sis you do it ?
Why DID, sorry

EXNESS | 22:24
Because there is no this pair in the tablle here
https://www.exness.com/forex/specifications#tab_mini
It means that the pair may be unavailable for the trading

MEVO | 22:25
It was in the table a few days ago ....

EXNESS | 22:25
Then I contacted with the techniq specialist and told him about your situation

MEVO | 22:25
I has been removed

EXNESS | 22:25
He said me that the situation will be consider
Now I am waiting for his answer like you sir

MEVO | 22:26
Again, without any notice, like everything with you (you restart the VPS without any notice too ...)

EXNESS | 22:26
Wait
I'll check

MEVO | 22:27
You check WHAT ????
Ok, I've lost enough time

EXNESS | 22:27
There is no any information about it in our database

MEVO | 22:27
Bye !

EXNESS | 22:28
Have you requested about it before our chating, sir?

MEVO | 22:29
What, the VPS restart ? Yes, just to hear a lot of BS, like when I requested about all the Off quotes
.... i Just want to be able to close my trades, take my moiney, and leave. I NEVER saw anything like
this !!!

EXNESS | 22:30
Please sir, calm down
We are working on your situation
Be sure
You will be able to withdraw your money

MEVO | 22:31
I wait for the email. You said that it is CLEAR that my orders will not be closed by EXNESS, so Ok,
bye !

EXNESS | 22:31
Good bye.

MEVO | 22:32
Please don't tell me to calm down. I just have 900.000 EUROS worth of positions I can't close,
change TP or SL ...
You work on it, great
I qait for you email
Thank you
BYE

EXNESS | 22:33
Be sure
If the situation is from our side
We shall compensate you all the losses

MEVO | 22:33
I hope you are kidding, and that's a nice joke ....

EXNESS | 22:33
there is no reason to be angry

MEVO | 22:33
"If the situation is from our side" ????????

EXNESS | 22:34
Anyway sir
there is no reason to be angry
Everything is under control
We are working

MEVO | 22:34
Yes I am angry, but I apreciate that all my losses would be compensated if any problem. Thank you

EXNESS | 22:35
Of course
They will be if they are
Is there any other question I can assist you with?

MEVO | 22:35
Ok, I let you work on it, and there is no reason it can't be solved.
No, we are good, I just wait this email. I thank you, and wish you a nice day

EXNESS | 22:36
Of course there is no, sir

MEVO | 22:36
Good bye

EXNESS | 22:36
You are right
Let us work
Good bye.

MEVO
Bye
.
.
(As you will notice, my fear at this time is that they would just close the orders without saying/asking anything, what I didn't want. And that would have caused me to have all the EUR/USD trades hedging the USD/LTL trades in a directional bet. I really did not want this to happen)
 
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