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Exness scam

Discussion in 'Scam Alerts' started by Mevo, Oct 20, 2012.

  1. Mevo

    Mevo Private, 1st Class

    Joined:
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    That's next email I received from Exness on sept 28 (no news beetween 25 and 28). It was again another person according to the name on the email (I masked names, but it changed a lot). I let you read:
    .
    Dear Client,
    .
    Paper profit (profit, which is expected by yout to be) is not paid by the company according to our clients' agreement - you can check it here:
    .
    https://www.exness.com/about_us/legal_information
    .
    In this case we can close the orders only at the prices of the first requests, made by your EA.
    .
    .
    .
    Best regards,
    -EDITED-
    .
    Exness Ltd. (NZ),
    Support Team
    E-mail: support@exness.com
    Web: www.exness.com
    .
    .
    Didn't really understand what they suddently mean, but, as by checking in my logs (you can too, as I posted them earlier), the price of the "first request" was better for me than the current price on USD/LTL, I replied:
    .
    Dear Exness,
    .
    .
    You wrote me: “In this case we can close the orders only at the prices of the first requests, made by your EA.”
    .
    My EA wanted to close USD/LTL orders on 18 september 9:33 at the price of 2.63901
    I will be happy to end this story if you close all USD/LTL trades at this price of 2.63901 and I agree with this proposition.
    .
    .
    .
    Thank you,
    -EDITED-
    .
    .
    The current market price of USD/LTL was far higher than this price, so it would have gave me plenty of room (even days !) to close the EUR/USD orders. (or additional profits !) In fact, in my situation, I felt what I already felt earlier with Exness: That was too good to be true ...
     
  2. Mevo

    Mevo Private, 1st Class

    Joined:
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    On a side note, about Exness' claims about "liquidity" on USD/LTL pair, I opened and closed a 0.1 lot trade on USD/LTL pair with FxPro on sept 27 to check, and there wasn't any problem. I felt it was an additional evidence I wanted. And FxPro is supposed to be a FULL STP broker with just an Agency model (not acting as a Maket Maker anymore) since this summer, so this proves that there doesn't seem to have any liquidity problem on the pair. Even if there was a liquidity issue on the pair (I doubt it was), Exness as a market maker can't do what they did.
    .
    USD-LTL FxPro 27 sept 2012 edited.
    .
    On sept 27, I sent an email to FxPro asking them if they plan to disable trading on the pair, or if there were liquidity issues on it. It doesn't say much, but here is what they answered the same day:
    .
    Dear Client,
    .
    .
    Thank you for your Email. I would like to inform you that we are not planning to terminate trading on USD/LTL, we are not aware of other broker's policy on that regarding their liquidity, on the following link you can check our major liquidity providers:
    ECN Forex Trading | How it Works
    .
    .
    Should you have any questions at any time, please contact us via live chat
    support which you can access through our company website Forex Trading | Online Currency Trading Broker | Foreign Exchange Market | FxPro.com, by
    emailing support@fxpro.com or by telephoning 00357 25 969 222.
    .
    Kind regards,
    .
    -EDITED-
    FxPro Customer Service
     
  3. Mevo

    Mevo Private, 1st Class

    Joined:
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    On sept 28, after sending my email, I went to chat. It's *LONG*, it's *SICK*, but if you have the courage to read it all, it's interesting (for the case at least, or to see how you are treated as a customer of Exness)
    .
    September 28 chat with Exness (names changed By "EXNESS" and "MEVO" + editing were -EDITED- appears / No other change):
    .
    Our company representative will be with you in a moment. Meanwhile you can submit your
    question.
    .
    14:56 EXNESS has joined the chat.
    .
    EXNESS | 14:56
    Hello, my name is EXNESS. Thank you for contacting EXNESS. How may I assist you?
    .
    MEVO | 14:57
    Hello, can I speak to EXNESS, please ?
    .
    EXNESS | 14:57
    Wait for a while, please.
    .
    14:57 EXNESS has joined the chat.
    .
    MEVO | 14:58
    Thank you
    .
    EXNESS | 14:58
    Hello, my name is EXNESS. Thank you for contacting EXNESS. How may I assist you?
    .
    MEVO | 14:58
    Hi, I received an email from you about trades on USD/LTL pair
    Was about 3 hours ago, remember ?
    .
    EXNESS | 14:59
    Yes, Sir
    .
    MEVO | 15:00
    You wrote: "In this case we can close the orders only at the prices of the first requests, made by
    your EA." - Can we do this NOW ?
    Check which prices this would be, and make the closes
    .
    EXNESS | 15:01
    I will forward your request to our dealing department and theuy will do it
    Since me personally have no access to such functions
    .
    MEVO | 15:02
    I understand. Just would like to be sure of what we are talking about:
    Closes attempted on 20 september:08:58:59 '79961': order #45864533 sell 0.24 USDLTLm closing
    at 2.66131 failed [Off quotes]
    08:58:59 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66131
    08:58:59 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
    08:59:00 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66131
    08:59:00 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
    08:59:00 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66131
    08:59:00 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
    08:59:01 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66131
    08:59:01 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
    08:59:01 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66131
    08:59:01 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
    08:59:02 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66131
    08:59:02 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
    08:59:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66131
    08:59:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
    09:02:02 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66455
    09:02:02 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
    09:02:02 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66455
    09:02:02 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
    09:02:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66455
    09:02:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
    09:02:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66455
    09:02:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
    09:02:04 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66455
    09:02:04 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
    09:02:06 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66455
    09:02:06 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
    09:02:07 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66455
    09:02:07 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
    09:02:07 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66455
    09:02:07 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
    09:02:08 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66455
    09:02:08 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
    09:02:08 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.66455
    09:02:08 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
    So, you would close 0.24 lots of order at each of this prices ?
    .
    EXNESS | 15:04
    I will also forward this question to dealing department specialists
    .
    MEVO | 15:04
    And close attempted on 21 september:
    15:44:35 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.65244
    15:44:36 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.65244 failed [Off quotes]
    15:44:36 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.65244
    15:44:36 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.65244 failed [Off quotes]
    16:53:08 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
    price 2.65879
    16:53:08 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.65879 failed [Off quotes]
    .
    And close again 0.24 lots of orders at these prices ?
    .
    EXNESS | 15:05
    All the answers will be sent to your via e-mail
    .
    MEVO | 15:06
    I would like a *CLEAR* answer. What do you propose to close, at which price. Is that possible. Tell
    me something CLEAR, and I tell you if I accept or not, ok ?
    .
    MEVO | 15:08
    ?
    .
    EXNESS | 15:09
    Yes, Sir, all the question were passed to our dealing dedpartment as I tiold you
    .
    MEVO | 15:09
    I am told some absurd things since 8 days now ... And did *NOT* hear from you *AT ALL* since 4
    days .... and nothing has advanced for now
    .
    MEVO | 15:12
    Let's imagine we agree on something to close a part of the trades, will I be able to close remaining
    trades with MT4 ?
    .
    EXNESS | 15:15
    Sir, all the order for exactly this symbol can be closed by our dealing department
    All the rest order for other symbols can be closed by you
    And you were told that during all those 8 days
    .
    EXNESS | 15:16
    So,. you were written in my letter to you that the orders for this symbols can be closed at the
    prices of the first requests from your EA
    What else should be specified?
    What else do you want to hear?
    .
    MEVO | 15:17
    I was told exactly this: "You have a possibility close or modify pointing Stop loss or Take profit level
    your opened orders of USDLTL symbol but you may not open a new one with this financial pair"
    .
    EXNESS | 15:18
    ???? ???
    yes, Sir
    So what is not clear?
    .
    MEVO | 15:18
    Email from EXNESS 24/09/2012 11:45
    .
    EXNESS | 15:18
    So what is not clear?
    .
    EXNESS | 15:20
    So are we closing USDLTL orders or not?
    .
    MEVO | 15:20
    Trade on MT4 is disabled, I can't modify SL, TP, or CLOSE anything by myself at a price I want, or
    have my EA do it, which chat support and EXNESS don't want to admit.
    EXNESS then said: " The reason of "Off quotes" message in your case is offered to you by the low
    volatility for this instrument in the market. As a result of this there may not be the quotes for this
    pair at that moment when you want to close or modify your oreders . I may recommend you two
    ways of the solving this situation. First, you may wait when the quotes will be available fo this
    instrument."
    .
    EXNESS | 15:21
    Sir, what is the question about?
    .
    MEVO | 15:21
    Do you now admit that trading is totally DISABLED for this pair on MT4 ?
    I can *NOT* close any order on this pair with MT4
    .
    EXNESS | 15:22
    Yes, Sir, we admit it
    .
    MEVO | 15:23
    Ok, this is getting better ... So, you disabled trading on the pair, WITHOUT ANY NOTICE, with me
    having more than 9 lots of transactions on it, right ?
    .
    MEVO | 15:25
    Do you agree with this ?
    .
    EXNESS | 15:25
    Not right
    We disabled new orders opening for this symbol
    .
    MEVO | 15:25
    Then tell me, what is not right in what I said ?
    .
    EXNESS | 15:26
    And the reason for you nor being able to close the orders is a low liquidity for the symbol
    And all of this was told to you
    .
    MEVO | 15:27
    You start again ... just 2 minuted ago, you agreed that: "Do you now admit that trading is totally
    DISABLED for this pair on MT4 ?
    I can *NOT* close any order on this pair with MT4" !!!!????!!!!???
    Yes, you ARE right, this is the BS I hear since the beginning ....
    .
    EXNESS | 15:28
    Sir, I just answered all your questions and explained you everything
    So is there any other questions?
    .
    MEVO | 15:28
    EXNESS, if you read the 10 last things we said, you agreed something to then tell something else ...
    .
    EXNESS | 15:29
    Sir, you are not able to close the orders in MT4 - correct
    Why?
    .
    MEVO | 15:30
    be *CLEAR*: Am i supposed to be able to close orders on USD/LTL (just CLOSE, not OPEN new
    orders) with MT4 ?????
    .
    EXNESS | 15:30
    Because there is a low liquidity for this symbol - correct
    Evrything is clear
    .
    MEVO | 15:30
    Not that quick, please. My account is with you as a Market Maker, right ?
    .
    EXNESS | 15:31
    And?
    .
    MEVO | 15:31
    So, if I can't close orders, it is because you disabled it, right ? And maybe you disabled it because
    there is low liquidity .... It is not because of liquidity that I can't close orders, right or not ????
    .
    EXNESS | 15:32
    Not right
    This is clear and exact answer to your question
    .
    MEVO | 15:33
    Why would that be ?
    .
    EXNESS | 15:33
    And there is no need to use so many question marks
    just because we did not disabled it
    .
    MEVO | 15:34
    You agree that my account is with you as a Market maker ? How could the liquidity affect me ? ;)
    .
    EXNESS | 15:34
    And what is wrong with that?
    We are not making our own quotes
    We are transmitting our liquidity providers quotes
    Sir, being honest I do not see any sense in this discission
    .
    EXNESS | 15:35
    I thought you needed your orders to be closed
    Do you still want it?
    All the facts were proven to you
    .
    MEVO | 15:36
    Ok, do you understand that I have 900.000 EUROS worth of transactions in a pair, and I can't close
    orders when I want, at the price I want, and my EA can't do what it is supposed to do ? Do you
    understand this ?
    .
    EXNESS | 15:36
    Yes, Sir, I understand it
    .
    MEVO | 15:37
    So what am I supposed to do ? Let you close the orders, at I-don't-really-know which price, and I-
    don't-really-know when ????
    .
    EXNESS | 15:38
    At the price which was requested for the first time by your EA
    And it was told to you also
    .
    MEVO | 15:38
    8 days after my request ... In your last email, yes. That is what you told ....
    Confirm me first which price this would be to begin
    .
    EXNESS | 15:39
    Fine, our specialists will identify all those prices and send them to you via e-mail
    .
    EXNESS | 15:40
    Any other requests, Sir?
    .
    MEVO | 15:41
    Because, I just see that my EA already tried to close orders on 18/09, and seems that trading was
    already disabled, so would be this price ....
    .
    EXNESS | 15:41
    Yes, Sir, I understood you
    .
    MEVO | 15:42
    You propose to close *ALL* the orders of the pair at this "FIRST" price ?
    .
    EXNESS | 15:43
    At the price of your EA first request for the order closure
    .
    MEVO | 15:44
    My EA always tried to close *ONE* order, and did not go further, as it tried to close again and again
    the same trade, because it was not working, I'm sure you understand. So the question is: Do you
    propose to close only THIS trade, or *ALL* ?
    .
    EXNESS | 15:46
    Wait for a while, please.
    .
    EXNESS | 15:50
    So only that one will be closed for the price of the first attemtp from your
    All the rest should be closed by you
    Or can be closed by us at current price
    If there were no attempts to close the others
    .
    MEVO | 15:51
    This brings me back to my problem :(
    BY ME: No, I can't, right ?
    .
    EXNESS | 15:51
    And by me:
    Or can be closed by us at current price
    If there were no attempts to close the others
    .
    MEVO | 15:54
    Ok, sorry, it's always the same thing, but we are OK, that trades that were attempted to be closed
    can be closed it the first price of the attemp. OK
    This will be a VERY small part, and will even be PARTIAL closes of the trade
    .
    MEVO | 15:56
    So for all the remaining, do you claim that I am supposed to be able to close the trades by myself
    with MT4, or your position is that it will be impossible to close them by myself with MT4 and that I
    can only ask YOU TO CLOSE them ?
    What is your CLEAR position about this ?
    .
    EXNESS | 15:57
    So now you are given Offquotes
    So you can try once again
    If no success apply to us for closure of those orders
    this is my clear position
    .
    MEVO | 15:59
    Sir, as I told by email. An EA is trying to close 1 micro lot of a trade on USD/LTL since 4 days
    *EVERY SECOND* ! And 1 micro lot just could *NOT* be closed in 4 days
    So, don't tell me this is "liquidity" problem. ALL operations have been DISABLED on this PAIR, there
    is NOTHING I can do !!
    .
    EXNESS | 16:00
    Sir, I gave you the answer
    So, make a decision then
    .
    MEVO | 16:00
    You can't admit that trading is just disabled on the pair, what's the problem ?
    .
    EXNESS | 16:00
    No problem
    If you can not close orders at the symbol ask us to close them
    .
    MEVO | 16:01
    So, is trading disabled (including change of SL/TP and CLOSE of orders) or not ?
    .
    EXNESS | 16:02
    We do not allow to open new orders at the symbol because of a low liquidity
    But we allow to close already opened orders
    .
    MEVO | 16:02
    Fine, Do you allow change of SL or TP and CLOSE of orders in MT4 ?
    .
    EXNESS | 16:02
    However as you can see it is impossible to close the orders because of the low liquiduty
    .
    MEVO | 16:02
    in MT4 ?
    That's BS
    Try to understand for 1 second: I have an EA that analyse some parameters and when they are
    met, closes 0.1, or 0.2 lots of the trades.
    .
    EXNESS | 16:03
    Sir, try to understand that EA can not close the order because of low liquidity
    .
    MEVO | 16:03
    The EA runs 24h a days, and we are talking of beetween 45 and 90 operations to close the 9 lots
    ... i can't do this manually
    .
    EXNESS | 16:04
    What is not clear?
    You still keep on wasting your time
    .
    MEVO | 16:05
    Everything seems clear: You don't want to tell that you forbid me to close trades with MT4 when I
    want and at the price I want. Instead you would now like me to be forced to ask you to close the
    trades when YOU want at the price YOU want ...
    YOU waste my time ...
    .
    EXNESS | 16:05
    No, Sir, I don't
    And we did not forbid you anything
    And it was told you in the very beginning
    .
    MEVO | 16:06
    And I will have to waste more time with the complain I have to file with FDR + all the legal stuff I will
    have to make if this does not work ...
    .
    EXNESS | 16:06
    But of course it is up to you how to understand the information sent to you
    Sir, please send your request to FDR
    .
    MEVO | 16:07
    You forbid me to close trades in MT4, and don't want to admit it. Come on, if I want to close an
    order, it means I BUY back the SELL I made, or this can't be done in MT4 as it has been disabled.
    And come on, HOW can you claim that the change of the STOPLOSS or TAKEPROFIT can NOT be
    done due to LIQUIDITY, this is totally ABSURD, no ?
    .
    EXNESS | 16:08
    Sir, I did not tell you that you can not change SL and TP
    .
    MEVO | 16:08
    Ah, I am supposed to be able to do it ?
    .
    EXNESS | 16:08
    And I once again confirm that we did not forbid you to close the orders
    .
    MEVO | 16:09
    (because it is NOT the case ...)
    .
    EXNESS | 16:09
    Why not?
    .
    MEVO | 16:09
    lol ;) WHY ??? Because it has been disabled in MT4, why would this be ?
    It is clear since the beginning that SL and TP can NOT be changed. I told it over and over
    .
    EXNESS | 16:10
    Well, because there is no quotes for the symbol
    Or low liquidity
    .
    MEVO | 16:10
    NOTHING can't be done on the pair in MT4, NOTHING ! Suddently since 18 september
    .
    EXNESS | 16:11
    But it does not mean that we forbid you to dop that
    .
    MEVO | 16:11
    What means "no quote" ? The pair is quoting normally, ask and bid price change all the time
    .
    EXNESS | 16:11
    So you were told the reason for that?
    .
    MEVO | 16:11
    Come on ...
    .
    EXNESS | 16:11
    Come on what?
    .
    MEVO | 16:11
    yes, liquidity BS
    Are you serious when you claim this. Rassure me, you know that all you are telling me is BS ?
    .
    EXNESS | 16:12
    What is BS?
    .
    MEVO | 16:12
    BULL ****
    Tell me something please:
    Why have you removed this pair from your website ?
    .
    EXNESS | 16:13
    The reason is the same - low liquidity and and we do not allow to open orders at it anymore
    talking about BS
    I have to ask you to watch your mouth
    Other wise I will have to stop our communication
    .
    MEVO | 16:14
    Ok, please tell me, where the liquidity of this pair come from ? Who is the liquidity provider or the
    network you hedge it on ?
    .
    EXNESS | 16:15
    There are five big European banks
    This is the only information we do render to our clients
    There are five big European banks
    This is the only information we do render to our clients
    There are five big European banks
    This is the only information we do render to our clients
    .
    EXNESS | 16:18
    Sir, we are acting strictly according to our regulations and there is nothing to be scared in this case
    .
    MEVO | 16:19
    Even if this was true, you think that other customers that will see this story, because they will see it
    will be confident trading with you ?
    You don't want to solve this ? Help your customer ? That's what you are supposed to do, no ?
    .
    EXNESS | 16:21
    Sir, I offered you the way of solution
    .
    MEVO | 16:22
    The fact is still that, for whatever reason, I can NOT close my orders when I want at the price I
    want in MT4, which is what you are supposed to propose (MT4 trading)
    Which solution is that ?
    .
    EXNESS | 16:23
    The solution is to close those orders which were attempted to be closed at the prices of the first
    attempts
    Those orders which were not attempted to be closed can be attempted to be closed once again
    IF no success you can ask us to close them at the current price
    This a solution offered to you
    .
    MEVO | 16:24
    Then accept to close *ALL* my USD/LTL orders at the first price my EA tried to close on 18
    semptember. I am *OK* with this.
    .
    MEVO | 16:25
    Why would then the orders I attemp to close need to be closed at *CURRENT* price and not
    attempted close price ?
    I can be OK if you tell me to try to close orders when I want, and that you will then close them at
    the price I wanted ...
    .
    MEVO | 16:27
    *CURRENT* price means NOTHING to me, as you know of fast forex can move. If I ask, and even if
    you do it a few seconds after, can be a huge difference ...
    HOW fast, sorry
    .
    EXNESS | 16:29
    Fine, Sir, our dealing department told me that you can make attemts for closing each of thoase
    orders during today
    otherwise all of them will be closed forced
    .
    MEVO | 16:30
    Just for your information, maybe you won't care: I have an attestation from FxPro, as I trade this
    pair with them too. Everything is still working great with them with USD/LTL pair. I opened and
    closed some trades on the pair YESTERDAY and recorded it. And they wrote me that there is no
    plan to disable trading or anything else, and that there absolutely no "liquidity problem" on the pair. I
    have their liquidity providers, and there is some chances that you have the same ...
    No, I DO NOT AGREE !
    .
    MEVO | 16:31
    You don't close any of my orders if I don't agree. And I am OK with your proposal, but NOT today.
    Why should I close everything today ? We can dio this before the end of the year
    .
    EXNESS | 16:33
    Sir, the last message was not a proposal - it was notification
    .
    MEVO | 16:33
    Or you close EVERYTHING at the attempted price of 18 september. I agree with that
    I DON'T AGREE, this too is a notification then
    .
    EXNESS | 16:34
    No, Sir, everything will be done as I told you before
    .
    MEVO | 16:35
    OK, then close EVERY transaction on my account, RIGHT NOW, immediately please. Phone
    password: -EDITED-
    .
    EXNESS | 16:35
    Fine Sir
    .
    MEVO | 16:35
    Go ahead, I'm looking the account
    .
    EXNESS | 16:36
    yes, Sir, no problem
    .
    MEVO | 16:36
    Please ... Don't wait for the price you want, I asked you "immediately"
    Trades are still open
    .
    EXNESS | 16:36
    Sir, and I told you that your request should be forwarded to our dealing department
    .
    MEVO | 16:37
    OK, STOP it then
    .
    EXNESS | 16:37
    I have not ever claimed that everything will be done immediately
    .
    MEVO | 16:37
    If you can't do it during the minute I ask you, damn
    .
    EXNESS | 16:37
    just wait for a while
    .
    MEVO | 16:37
    So you agree that I can't choose when, nor can I chosse the price ?
    NO, YOU STOP IT NOW
    You don't close anything
    .
    EXNESS | 16:37
    Sir, your request was already given to our dealing department
    No, I personally will not do it
    And I told you that I have such access
    .
    MEVO | 16:38
    then give the request to stop as nothing has been done yet
    You were just waiting for the situation that please you. That's the situation that don't please me ...
    .
    EXNESS | 16:40
    Sir, the orders are already being closed
    .
    MEVO | 16:40
    Or can I ask to your "dealing department" when to to it, and they do, the seconds after, not just
    when you want it ...
    They are still here in my MT4 ....
    .
    MEVO | 16:42
    Ok, I won't wait MONDAY to transmit my claim to FDR, I will do it right now.
    You are NOT ALLOWED to close my trades, as they are still open
    .
    EXNESS | 16:42
    Well, that takes a little bit of time
    .
    MEVO | 16:42
    Thank you.
    .
    EXNESS | 16:43
    You are welcome. We are always ready to help you.
    .
    MEVO | 16:43
    Yeah sure, the time for the conditions to make my loose the maximum money
    SO my orders will not be closed, right ?
    And we wait for what the FDR says
    .
    EXNESS | 16:45
    Well, FDR, will be able to check all the logs anyway
    .
    MEVO | 16:45
    Ok, I'm just absolutely angry right now. All this is stupid. All I wanted is find an acceptable solution.
    We just can't do this ?????
    I know, and I recorded all the chats / email too ...
    I really don't think that what you do is right ...
    .
    EXNESS | 16:45
    No problem, of course you can record all the chat
    So now
    Do we close your orders or not?
    Please give final and exact solution
    .
    MEVO | 16:46
    And I really fell sorry that we can't just solve this
    .
    EXNESS | 16:46
    And do not forget that all the mentioned orders will be closed after today
    .
    MEVO | 16:46
    Right now my equity goes between approx 2800 and 3000 MBB, ok ? Maybe you can see this.
    That's the truth
    .
    EXNESS | 16:47
    Sir, I asked you the question
    .
    MEVO | 16:47
    If I could close the orders by myself, like I SHOULD be, I would close it, when my equity is 3000, not
    2800, logic
    .
    EXNESS | 16:48
    I am still waiting for the answer, Sir
    .
    MEVO | 16:48
    I would apreciate the trades to be close at a moment when the equity is 3000 MBB. Let's do this,
    and everybody will be happy: I will be happy with 3000 MBB, close all the orders so that I get 3000
    MBB
    .
    MEVO | 16:49
    And we finish with that. Can you give me 3000 MBB for all my orders, which is what the equity
    shows currently ?
    and no one will have to loose more time with this story
    .
    MEVO | 16:52
    Sir ?
    .
    EXNESS | 16:52
    Sir, you were told how the case should be closed
    .
    MEVO | 16:52
    That means ? At the worse price possible ?
    You may even wait for spreads to wider as we are friday, no ? That is UNACCEPTABLE !
    .
    EXNESS | 16:53
    At the current price now (of course not in a few seconds)
    .
    MEVO | 16:53
    Can we agree on 3000 MBB ?
    .
    EXNESS | 16:53
    Or at the current price by the end of the day
    .
    MEVO | 16:54
    NO, NO, NO. And of the day FRIDAY ? Are you kidding ?
    .
    EXNESS | 16:54
    No, we can not agree on anything except the way you were told
    Then, we can close them now
    .
    MEVO | 16:54
    This way is: YOU chosse the price at which my orders are closed ?
    .
    EXNESS | 16:54
    No, Sir
    .
    MEVO | 16:56
    You leave EVRYTHING open. If I can't choose the moment when to close, you don't close
    ANYTHING
    End of discussion, FDR will be advised monday
    .
    EXNESS | 16:56
    Sir, we can cancel all the orders
    .
    MEVO | 16:57
    No way
    2 months of work, and you want to cancel everything
    You don't do anything, and we will see what FDR say about it.
    .
    EXNESS | 16:58
    Well, Sir
    .
    MEVO | 16:58
    Ok, have a nice week end
    .
    EXNESS | 16:58
    As you were told
    All rthe orders will be closed by the last price at the closure of the market
    Thank you Sir
    You too
    .
    MEVO | 16:59
    You DO NOT Do this !
    This would be the absolute WORSE price possible
    That is absolutely UNACCEPTABLE
    .
    EXNESS | 16:59
    Sir, we will
    .
    MEVO | 16:59
    you will NOT CLOSE
    .
    MEVO | 17:01
    right ?
    .
    MEVO | 17:02
    Hello ?????
    .
    17:03 EXNESS has joined the chat.
    .
    EXNESS | 17:03
    Hello, my name is EXNESS . Shift of the specialists to whom you were communicating has
    been finished. Your issue further processing will be performed by me.
    .
    MEVO | 17:04
    ?
    .
    MEVO | 17:05
    Hello ?
    .
    EXNESS | 17:05
    As you were told
    All rthe orders will be closed by the last price at the closure of the market
    .
    MEVO | 17:05
    Even if I disagree ?
    .
    MEVO | 17:08
    ???
    .
    MEVO | 17:09
    Can I have an answer please ?
    .
    MEVO | 17:11
    Great
    .
    EXNESS | 17:11
    Sir you already passed request on order closure and it was sent to appropriate specialists.
    .
    MEVO | 17:13
    I'm done with all this, can you close EVERYTHING RIGHT NOW then please, immediately .?
    Not later, as prices will be very bad for me
    Please ?
    .
    MEVO | 17:15
    Hello ?
    .
    EXNESS | 17:16
    I can not close it by myself I do not have ascess to it.
    Your request passed already to appropriate specialist
    .
    MEVO | 17:17
    That was 1 hour ago !
    I DO NOT WANT my orders closed later !
    That's easy to understand, no ?
    .
    MEVO | 17:20
    I would like to stop this, start to be really enough
    .
    EXNESS | 17:20
    Orders wil be closed by the price which was when you first requested to close them.
    .
    MEVO | 17:21
    I leave, I don't agree on ANY ORDER CLOSE right now.
    I DISAGREE THAT YOU CLOSE ANY OF MY ORDERS !
    .
    MEVO | 17:23
    Please send me an email which tells me which price you want to close WHICH ORDERS, when you
    say "Orders wil be closed by the price which was when you first requested to close them" and I will
    reply to you
    Thank you and good bye
     
  4. FXCobra

    FXCobra Banned for uncivilized conduct

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    No Broker is allowed to disable the trading on any pair or future or commodity or index or or or without any backward notice, at least by sending a message to mt4 mailbox if not to clients by email.

    At least brokers that respect themselves!!, which doesn't seem the case with Exness!!

    Liquidity didn't stop from time you were trading the pair, during the 100s!!:mad: off-quotes you got for your USD/LTL open orders from Exness and till now.

    FXPro provide trading for USD/LTL on its mt4 platform not CTrader(lower spreads)

    Looks like the only good with Exness was its swaps that might be the reason for you opened an account with;)

    What were Exness swaps for USD/LTL?

    If you can post the entry prices of your USD/LTL orders with its dates(open), lot size(per order or total), account size, following the offquotes posts will drive me crazy soon:rolleyes::D
     
  5. Mevo

    Mevo Private, 1st Class

    Joined:
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    Hi FxCobra,
    .
    I guess everybody knows they can't do what they did. They (Exness) seem to be the only one who don't know that ;)
    .
    Yes, swaps are really great with Exness (but if you can't get your money back, it's useless !). At a moment, I was highly trading EUR/CHF longs, and Exness still have today a great swap on it. It's one of the only broker to still pay a positive swap on EUR/CHF longs, and what a swap (I mean for the pair and the situation, it's good - Check it on their Website). For USD/LTL, they were paying 14,2 points, which was 1,82% when you did the maths. On the other hand I was paying 0,72% for the EUR/USD shorts. I had a net swap of 1,10% on the hedge. On a 7,2 EUR/USD lots (counting in EUROS), that was around 650 € per month of swap alone once I had the positions you can see below.
    .
    The work was to open/close positions at the good moment. I coded an EA to do the job, and patiently opened positions since beginning of August as you can see. I was opening and closing (for pure profit), but I was progressively increasing lots of position opening, and only closing 0.1 or 0.2, so opened more, to benefit from the swap ...
    .
    The main risks of the strategy were:
    -Margin call on volatility: The EA was monitoring this and was developped to act accrdingly
    -Slippage: that's why I opened progressively, one time you got positive slippage, the other time negative. It averaged slippage this way.
    -Break of the peg to the Euro. If Lithuania announced they didn't want to change their currency to the Euro anymore, like Bulgaria did, there was a risk.
    -But the main risk was: THE BROKER ! ;)
    .
    Here are the open trades on sept 28. Keep in mind that the account is in MBB, a "metal currency", 1 MBB = approx 1,35 to 1,40 € depending on Gold, silver, paladium and platinum prices. On sept 28, I had earned 488,95 MBB of swap. On this day, equity (which is on this statement at 2926 MBB) was beetween 2800 and 3000 MBB on average. It was around 3000 when I requested all trades closing by chat. With some time, I (my EA) could close this far higher by waiting for a good moment. So, I really was ready to stop earning swap and just wanted 3000 MBB, and quit Exness, that's all I wanted. I REALLY feel it was not asking too much ! When I see what happened, it seem that it was ;(
    (Note: the 2 GBP/ILS trades have been closed in profit just a few days later, before the troubles when Exness closed the USD/LTL trades. I will continue to post all this ... Still a few emails beetween Exness and me coming, and the most important: how Exness closed wrongly my trades)
    .
    Open Trades:
    Ticket Open Time Type Size Item Price S / L T / P Price Commission Taxes Swap Profit
    45864545 2012.08.02 13:06 sell 0.20 eurusdm 1.21855 0.00000 0.00000 1.28748 0.00 0.00 -16.89 -783.68
    45864742 2012.08.02 13:07 sell 0.20 eurusdm 1.21903 0.00000 0.00000 1.28748 0.00 0.00 -16.89 -778.23
    45868013 2012.08.02 13:26 sell 0.20 eurusdm 1.21916 0.00000 0.00000 1.28748 0.00 0.00 -16.89 -776.75
    45868214 2012.08.02 13:28 sell 0.20 eurusdm 1.21992 0.00000 0.00000 1.28748 0.00 0.00 -16.89 -768.11
    45951545 2012.08.03 12:30 sell 0.20 eurusdm 1.22458 0.00000 0.00000 1.28748 0.00 0.00 -16.58 -715.13
    45953882 2012.08.03 12:36 sell 0.20 eurusdm 1.22486 0.00000 0.00000 1.28748 0.00 0.00 -16.58 -711.94
    45953932 2012.08.03 12:36 sell 0.20 eurusdm 1.22455 0.00000 0.00000 1.28748 0.00 0.00 -16.58 -715.47
    45966347 2012.08.03 13:46 sell 0.40 eurusdm 1.23075 0.00000 0.00000 1.28748 0.00 0.00 -33.14 -1 289.96
    46792257 2012.08.16 12:40 sell 0.40 eurusdm 1.23126 0.00000 0.00000 1.28748 0.00 0.00 -25.12 -1 278.36
    47262652 2012.08.16 14:20 sell 0.20 eurusdm 1.23422 0.00000 0.00000 1.28748 0.00 0.00 -12.57 -605.53
    47276782 2012.08.24 15:16 sell 0.40 eurusdm 1.25488 0.00000 0.00000 1.28748 0.00 0.00 -20.33 -741.28
    47742283 2012.09.04 14:37 sell 0.40 eurusdm 1.25933 0.00000 0.00000 1.28748 0.00 0.00 -15.00 -640.09
    47742371 2012.09.04 14:37 sell 0.40 eurusdm 1.25963 0.00000 0.00000 1.28748 0.00 0.00 -15.00 -633.27
    47742446 2012.09.04 14:37 sell 0.40 eurusdm 1.25893 0.00000 0.00000 1.28748 0.00 0.00 -15.00 -649.18
    47742483 2012.09.04 14:37 sell 0.40 eurusdm 1.25872 0.00000 0.00000 1.28748 0.00 0.00 -15.00 -653.96
    48338463 2012.09.13 16:31 sell 0.40 eurusdm 1.29075 0.00000 0.00000 1.28748 0.00 0.00 -8.64 74.36
    48349788 2012.09.13 17:09 sell 0.60 eurusdm 1.29369 0.00000 0.00000 1.28748 0.00 0.00 -12.96 211.81
    48432665 2012.09.14 13:35 sell 0.60 eurusdm 1.31212 0.00000 0.00000 1.28748 0.00 0.00 -12.11 840.42
    48437742 2012.09.14 14:03 sell 0.60 eurusdm 1.31628 0.00000 0.00000 1.28748 0.00 0.00 -12.11 982.30
    48517097 2012.09.17 13:35 sell 0.60 eurusdm 1.31433 0.00000 0.00000 1.28748 0.00 0.00 -11.26 915.79
    44072049 2012.07.09 12:20 sell 0.01 gbpilsm 6.13399 0.00000 6.24000 6.32606 0.00 0.00 3.40 -27.82
    46547060 2012.08.13 14:54 sell 0.01 gbpilsm 6.36467 0.00000 6.24000 6.32606 0.00 0.00 1.94 5.59
    45864533 2012.08.02 13:06 sell 0.24 usdltlm 2.83379 0.00000 0.00000 2.68241 0.00 0.00 41.39 769.74
    45864736 2012.08.02 13:07 sell 0.24 usdltlm 2.83259 0.00000 0.00000 2.68241 0.00 0.00 41.39 763.64
    45867998 2012.08.02 13:26 sell 0.24 usdltlm 2.83281 0.00000 0.00000 2.68241 0.00 0.00 41.39 764.76
    45868210 2012.08.02 13:28 sell 0.24 usdltlm 2.83121 0.00000 0.00000 2.68241 0.00 0.00 41.39 756.62
    45951538 2012.08.03 12:30 sell 0.24 usdltlm 2.82109 0.00000 0.00000 2.68241 0.00 0.00 40.61 705.16
    45953867 2012.08.03 12:36 sell 0.24 usdltlm 2.82069 0.00000 0.00000 2.68241 0.00 0.00 40.61 703.13
    45953904 2012.08.03 12:36 sell 0.24 usdltlm 2.82069 0.00000 0.00000 2.68241 0.00 0.00 40.61 703.13
    45966984 2012.08.03 13:45 sell 0.48 usdltlm 2.80543 0.00000 0.00000 2.68241 0.00 0.00 81.18 1 251.07
    46792242 2012.08.16 12:40 sell 0.49 usdltlm 2.80469 0.00000 0.00000 2.68241 0.00 0.00 62.44 1 269.44
    47262563 2012.08.16 14:20 sell 0.24 usdltlm 2.79797 0.00000 0.00000 2.68241 0.00 0.00 30.58 587.60
    47276665 2012.08.24 15:15 sell 0.50 usdltlm 2.75357 0.00000 0.00000 2.68241 0.00 0.00 51.25 753.82
    47742124 2012.09.04 14:37 sell 0.50 usdltlm 2.74623 0.00000 0.00000 2.68241 0.00 0.00 37.58 676.07
    47742339 2012.09.04 14:37 sell 0.50 usdltlm 2.74623 0.00000 0.00000 2.68241 0.00 0.00 37.58 676.07
    47742436 2012.09.04 14:37 sell 0.50 usdltlm 2.74623 0.00000 0.00000 2.68241 0.00 0.00 37.58 676.07
    47742466 2012.09.04 14:37 sell 0.50 usdltlm 2.74623 0.00000 0.00000 2.68241 0.00 0.00 37.58 676.07
    48338292 2012.09.13 16:31 sell 0.51 usdltlm 2.68067 0.00000 0.00000 2.68241 0.00 0.00 21.81 -18.80
    48349770 2012.09.13 17:09 sell 0.77 usdltlm 2.66923 0.00000 0.00000 2.68241 0.00 0.00 32.94 -215.01
    48432656 2012.09.14 13:35 sell 0.78 usdltlm 2.63216 0.00000 0.00000 2.68241 0.00 0.00 31.15 -830.41
    48437711 2012.09.14 14:03 sell 0.78 usdltlm 2.62419 0.00000 0.00000 2.68241 0.00 0.00 31.15 -962.12
    48517067 2012.09.17 13:35 sell 0.78 usdltlm 2.62791 0.00000 0.00000 2.68241 0.00 0.00 28.94 -900.65
    .
    0.00 0.00 488.95 66.91
    Floating P/L: 555.86
    .
    Summary:
    Deposit/Withdrawal: 0.00 Credit Facility: 0.00
    Closed Trade P/L: 0.04 Floating P/L: 555.86 Margin: 1 814.80
    Balance: 2 370.31 Equity: 2 926.17 Free Margin: 1 111.37
     
  6. Mevo

    Mevo Private, 1st Class

    Joined:
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    As Exness finally didn't close the orders on friday closing as they repeated and repeated on the last chat, I wrote this email on october 2 to their "Complaints" department:
    .
    Hello,
    .
    .
    I have more than 9 lots of trades on USD/LTL pair, and no way to close/manage this positions as trading has been disabled on the pair.
    I don’t get anywhere with support department since 20 september, they are just driving me crazy.
    .
    Can we arrange this situation (I would love to), or do I really have to complain to the FDR and maybe to NZ court ?
    Please answer me quicly on this.
    .
    .
    .
    Thank you,
    -EDITED-
    .
    .
    Exness answer: (Oct 2 2012)
    .
    Dear Client!
    .
    We may assist you to close all the orders now.
    .
    In order to do it, please tell us your phone password.
    .
    Best regards,
    -EDITED-
    .
    Exness Ltd.
    Complaints Department
    E-mail: complaints@exness.com
    .
    .
    My answer (still october 2):
    .
    Dear -EDITED-,
    .
    .
    I am supposed to be choosing the “WHEN” and at “WHICH PRICE” I close my orders, that’s what trading is about, right ?
    .
    At which price do you propose to close the orders ? At the end of last week, I received an email saying:
    “In this case we can close the orders only at the prices of the first requests, made by your EA.”
    .
    My EA wanted to close USD/LTL orders on 18 september 9:33 at the price of 2.63901
    .
    Like I said in my reply to this email last week:
    I will be happy to end this story if you close all USD/LTL trades at this price of 2.63901 and I agree with this proposition.
    .
    .
    Please understand that I don’t want to close my orders at any price.
    Tell me clearly what you propose to do.
    .
    .
    Thank you.
    -EDITED-
    .
    .
    Exness answer (still oct 2):
    .
    Dear Client!
    .
    As you was told, there are two ways:
    .
    1. We close all the orders by your command at actual market price which you may see in the terminal;
    .
    2. If there were closing attempts indeed, each order will be closed at the price of the first request to close the order from your terminal.
    .
    Please inform us of your decision.
    .
    Best regards,
    -EDITED-
    .
    Exness Ltd.
    Complaints Department
    E-mail: complaints@exness.com
     
  7. Mevo

    Mevo Private, 1st Class

    Joined:
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    I then wrote on October 3:
    .
    Dear -EDITED-,
    .
    .
    Please close orders which have been attempted to close using *method 2* by closing them at the price of the first request.
    I will keep the remaining trades for now and will contact you again when ready to close.
    .
    Please make this as soon as you receive this email.
    .
    .
    Phone Password: -EDITED-
    .
    .
    .
    Thank you.
    -EDITED-
    .
    .
    .
    NOTE: At this point they never answered to my requests of confirming first what they will close at which price. I have asked tons of times, but never had this confirmation. I probably shouldn't have accepted what I accepted just above, but started to be tired of all this (like you if you read all this ...)
     
  8. Mevo

    Mevo Private, 1st Class

    Joined:
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    Here is what Exness closed:
    .
    45864533 2012.08.02 13:06 sell 0.24 usdltlm 2.83379 0.00000 0.00000 2012.10.04 09:27 2.66780 0.00 0.00 45.46
    P/L => 835.96

    45951538 2012.08.03 12:30 sell 0.24 usdltlm 2.82109 0.00000 0.00000 2012.10.04 09:36 2.82355 0.00 0.00 44.68
    P/L => 12.39

    Exness close ERROR.

    Price of USD/LTL was around 2.667 at this time, so it's like they closed the first order at market price, but second one FAR HIGHER. And this did NOT correspond to what my EA tried to do, as you can confirm with all previous logs. By the way, why would I accept to close something like this when I was proposed to choose to close everything at market price, it just wouldn't make any sens !
    .
    So the second order should have, according to it's opening price, around 800 MBB (that's more than 1K EUROS) of profit too, like the first one (a little less), profit which has now vanished (And of course I still have an EUR/USD order which was hedging this one at a -800 MBB loss).
    .
    I immediately emailed Exness (oct 4):
    .
    Dear -EDITED-,
    .
    .
    The closes that were impossible due to the disabled trading, resulting in an [OFF QUOTES] message are this:
    .
    18/09 order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
    20/09 order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
    .
    You didn’t close the first one and closed the second one at a worse price.
    And you closed an order (45951538) that was *NOT* attempted to be closed since the disabled trading on the pair, causing me a **HUGE LOSS** !!!
    .
    .
    *** Please correct this IMMEDIATELY ! ***
    .
    .
    Thank you,
    -EDITED-
     
  9. FXCobra

    FXCobra Banned for uncivilized conduct

    Joined:
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    Exness excuses as shown in its many emails to you 'Mevo" is common between Scam Brokers/Companies.

    Those Scam Brokers appear to you through its support team as if totally stupid not understanding what you mean in your emails, just to buy additional time, delays and further disgrace excuses.

    However, some brokers have really stupid support;) but a broker that hire unqualified people to become employees in its company says much about its business seriousness and services quality!!!
     
  10. FXCobra

    FXCobra Banned for uncivilized conduct

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    About your trading, account size, lots, pair..etc Would like to ask you why don't you just trade UsdLTL without hedging it with EuroUsd?? When your main reason to trade the pair is maybe just the swap which is really good and I do not get that amount other than trading the ZAR & MXN. There was a time of high positive swap on TRY but faded much later, sadly:mad: :D

    You're right about the EuroChf, few brokers maybe can be counted on the 1 hand fingers which give positive swaps on its longs.

    I see your Money Management when trading UsdLtl was not good, even hedged with EuroUsd, using 9 full lots for a 2370 Dollar Account is abnormal even if your target was the swaps, just waited for it to turn big positive amount & close;) more than the good trading itself.

    Be Careful of that next time you trade a live account.

    THE END DOES NOT JUSTIFY THE MEANS:p:cool:
     

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