Dear Client
.
This instrument ( USDLTLm ) has low liquidity and it can be closed by you as well. You should follow the market when there is a liquidity to close it or use stop loss and take profit for it
.
Best regards,
-EDITED-
.
Exness Ltd. (NZ),
Support Team
E-mail:
support@exness.com
Web:
www.exness.com
.
After this email (and the next, which will follow) received from Exness, you can see that I tried again on sept 24 and 25. I tried to open BUY orders too as I only tried to open a SELL orders since the problem occured. Always [Trade is disabled] when trying to open a trade and [Off Quotes] when trying to close or modify SL or TP on USD/LTL pair. On september 25, I tried again to open and then close a EUR/USD trade, and this was working. So again, made sure that the problem was on USD/LTL pair.
.
Sept 24 log:
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01:04:14 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
01:04:14 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
01:04:17 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
01:04:17 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
01:04:25 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000
01:04:25 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
01:04:27 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000
01:04:27 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
01:09:13 '79961': instant order buy 0.01 USDLTLm at 2.66247 sl: 0.00000 tp: 0.00000
01:09:13 '79961': order buy 0.01 USDLTLm opening at 2.66247 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
01:10:13 '79961': modify order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000
01:10:14 '79961': modification of order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
01:10:54 '79961': close order #45864736 sell 0.24 USDLTLm at 2.83259 sl: 0.00000 tp: 0.00000 at price 2.66247
01:10:55 '79961': order #45864736 sell 0.24 USDLTLm closing at 2.66247 failed [Off quotes]
14:46:19 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000
14:46:19 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 0.00000 tp: 2.00000 failed [Off quotes]
14:46:46 '79961': modify order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000
14:46:46 '79961': modification of order #48517067 sell 0.78 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 -> sl: 4.00000 tp: 0.00000 failed [Off quotes]
14:47:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at price 2.67769
14:47:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.67769 failed [Off quotes]
.
Sept 25 log:
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14:19:20 '79961': instant order sell 0.01 EURUSDm at 1.29346 sl: 0.00000 tp: 0.00000
14:19:20 '79961': request was accepted by server
14:19:21 '79961': order was opened : #49052236 sell 0.01 EURUSDm at 1.29346 sl: 0.00000 tp: 0.00000
14:21:18 '79961': close order #49052236 sell 0.01 EURUSDm at 1.29346 sl: 0.00000 tp: 0.00000 at price 1.29340
14:21:18 '79961': request was accepted by server
14:21:19 '79961': order #49052236 sell 0.01 EURUSDm at 1.29346 sl: 0.00000 tp: 0.00000 closed at price 1.29340
14:21:40 '79961': instant order sell 0.01 USDLTLm at 2.66915 sl: 0.00000 tp: 0.00000
14:21:48 '79961': order sell 0.01 USDLTLm opening at 2.66915 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
14:21:51 '79961': instant order buy 0.01 USDLTLm at 2.67035 sl: 0.00000 tp: 0.00000
14:21:51 '79961': order buy 0.01 USDLTLm opening at 2.67035 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]
14:21:54 '79961': instant order buy 0.01 USDLTLm at 2.67035 sl: 0.00000 tp: 0.00000
14:21:54 '79961': order buy 0.01 USDLTLm opening at 2.67035 sl: 0.00000 tp: 0.00000 failed [Trade is disabled]