On sept 28, after sending my email, I went to chat. It's *LONG*, it's *SICK*, but if you have the courage to read it all, it's interesting (for the case at least, or to see how you are treated as a customer of Exness)
.
September 28 chat with Exness (names changed By "EXNESS" and "MEVO" + editing were -EDITED- appears / No other change):
.
Our company representative will be with you in a moment. Meanwhile you can submit your
question.
.
14:56 EXNESS has joined the chat.
.
EXNESS | 14:56
Hello, my name is EXNESS. Thank you for contacting EXNESS. How may I assist you?
.
MEVO | 14:57
Hello, can I speak to EXNESS, please ?
.
EXNESS | 14:57
Wait for a while, please.
.
14:57 EXNESS has joined the chat.
.
MEVO | 14:58
Thank you
.
EXNESS | 14:58
Hello, my name is EXNESS. Thank you for contacting EXNESS. How may I assist you?
.
MEVO | 14:58
Hi, I received an email from you about trades on USD/LTL pair
Was about 3 hours ago, remember ?
.
EXNESS | 14:59
Yes, Sir
.
MEVO | 15:00
You wrote: "In this case we can close the orders only at the prices of the first requests, made by
your EA." - Can we do this NOW ?
Check which prices this would be, and make the closes
.
EXNESS | 15:01
I will forward your request to our dealing department and theuy will do it
Since me personally have no access to such functions
.
MEVO | 15:02
I understand. Just would like to be sure of what we are talking about:
Closes attempted on 20 september:08:58:59 '79961': order #45864533 sell 0.24 USDLTLm closing
at 2.66131 failed [Off quotes]
08:58:59 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66131
08:58:59 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:00 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66131
08:59:00 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:00 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66131
08:59:00 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:01 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66131
08:59:01 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:01 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66131
08:59:01 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:02 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66131
08:59:02 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
08:59:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66131
08:59:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66131 failed [Off quotes]
09:02:02 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66455
09:02:02 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:02 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66455
09:02:02 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66455
09:02:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:03 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66455
09:02:03 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:04 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66455
09:02:04 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:06 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66455
09:02:06 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:07 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66455
09:02:07 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:07 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66455
09:02:07 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:08 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66455
09:02:08 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
09:02:08 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.66455
09:02:08 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.66455 failed [Off quotes]
So, you would close 0.24 lots of order at each of this prices ?
.
EXNESS | 15:04
I will also forward this question to dealing department specialists
.
MEVO | 15:04
And close attempted on 21 september:
15:44:35 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.65244
15:44:36 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.65244 failed [Off quotes]
15:44:36 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.65244
15:44:36 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.65244 failed [Off quotes]
16:53:08 '79961': close order #45864533 sell 0.24 USDLTLm at 2.83379 sl: 0.00000 tp: 0.00000 at
price 2.65879
16:53:08 '79961': order #45864533 sell 0.24 USDLTLm closing at 2.65879 failed [Off quotes]
.
And close again 0.24 lots of orders at these prices ?
.
EXNESS | 15:05
All the answers will be sent to your via e-mail
.
MEVO | 15:06
I would like a *CLEAR* answer. What do you propose to close, at which price. Is that possible. Tell
me something CLEAR, and I tell you if I accept or not, ok ?
.
MEVO | 15:08
?
.
EXNESS | 15:09
Yes, Sir, all the question were passed to our dealing dedpartment as I tiold you
.
MEVO | 15:09
I am told some absurd things since 8 days now ... And did *NOT* hear from you *AT ALL* since 4
days .... and nothing has advanced for now
.
MEVO | 15:12
Let's imagine we agree on something to close a part of the trades, will I be able to close remaining
trades with MT4 ?
.
EXNESS | 15:15
Sir, all the order for exactly this symbol can be closed by our dealing department
All the rest order for other symbols can be closed by you
And you were told that during all those 8 days
.
EXNESS | 15:16
So,. you were written in my letter to you that the orders for this symbols can be closed at the
prices of the first requests from your EA
What else should be specified?
What else do you want to hear?
.
MEVO | 15:17
I was told exactly this: "You have a possibility close or modify pointing Stop loss or Take profit level
your opened orders of USDLTL symbol but you may not open a new one with this financial pair"
.
EXNESS | 15:18
???? ???
yes, Sir
So what is not clear?
.
MEVO | 15:18
Email from EXNESS 24/09/2012 11:45
.
EXNESS | 15:18
So what is not clear?
.
EXNESS | 15:20
So are we closing USDLTL orders or not?
.
MEVO | 15:20
Trade on MT4 is disabled, I can't modify SL, TP, or CLOSE anything by myself at a price I want, or
have my EA do it, which chat support and EXNESS don't want to admit.
EXNESS then said: " The reason of "Off quotes" message in your case is offered to you by the low
volatility for this instrument in the market. As a result of this there may not be the quotes for this
pair at that moment when you want to close or modify your oreders . I may recommend you two
ways of the solving this situation. First, you may wait when the quotes will be available fo this
instrument."
.
EXNESS | 15:21
Sir, what is the question about?
.
MEVO | 15:21
Do you now admit that trading is totally DISABLED for this pair on MT4 ?
I can *NOT* close any order on this pair with MT4
.
EXNESS | 15:22
Yes, Sir, we admit it
.
MEVO | 15:23
Ok, this is getting better ... So, you disabled trading on the pair, WITHOUT ANY NOTICE, with me
having more than 9 lots of transactions on it, right ?
.
MEVO | 15:25
Do you agree with this ?
.
EXNESS | 15:25
Not right
We disabled new orders opening for this symbol
.
MEVO | 15:25
Then tell me, what is not right in what I said ?
.
EXNESS | 15:26
And the reason for you nor being able to close the orders is a low liquidity for the symbol
And all of this was told to you
.
MEVO | 15:27
You start again ... just 2 minuted ago, you agreed that: "Do you now admit that trading is totally
DISABLED for this pair on MT4 ?
I can *NOT* close any order on this pair with MT4" !!!!????!!!!???
Yes, you ARE right, this is the BS I hear since the beginning ....
.
EXNESS | 15:28
Sir, I just answered all your questions and explained you everything
So is there any other questions?
.
MEVO | 15:28
EXNESS, if you read the 10 last things we said, you agreed something to then tell something else ...
.
EXNESS | 15:29
Sir, you are not able to close the orders in MT4 - correct
Why?
.
MEVO | 15:30
be *CLEAR*: Am i supposed to be able to close orders on USD/LTL (just CLOSE, not OPEN new
orders) with MT4 ?????
.
EXNESS | 15:30
Because there is a low liquidity for this symbol - correct
Evrything is clear
.
MEVO | 15:30
Not that quick, please. My account is with you as a Market Maker, right ?
.
EXNESS | 15:31
And?
.
MEVO | 15:31
So, if I can't close orders, it is because you disabled it, right ? And maybe you disabled it because
there is low liquidity .... It is not because of liquidity that I can't close orders, right or not ????
.
EXNESS | 15:32
Not right
This is clear and exact answer to your question
.
MEVO | 15:33
Why would that be ?
.
EXNESS | 15:33
And there is no need to use so many question marks
just because we did not disabled it
.
MEVO | 15:34
You agree that my account is with you as a Market maker ? How could the liquidity affect me ?
.
EXNESS | 15:34
And what is wrong with that?
We are not making our own quotes
We are transmitting our liquidity providers quotes
Sir, being honest I do not see any sense in this discission
.
EXNESS | 15:35
I thought you needed your orders to be closed
Do you still want it?
All the facts were proven to you
.
MEVO | 15:36
Ok, do you understand that I have 900.000 EUROS worth of transactions in a pair, and I can't close
orders when I want, at the price I want, and my EA can't do what it is supposed to do ? Do you
understand this ?
.
EXNESS | 15:36
Yes, Sir, I understand it
.
MEVO | 15:37
So what am I supposed to do ? Let you close the orders, at I-don't-really-know which price, and I-
don't-really-know when ????
.
EXNESS | 15:38
At the price which was requested for the first time by your EA
And it was told to you also
.
MEVO | 15:38
8 days after my request ... In your last email, yes. That is what you told ....
Confirm me first which price this would be to begin
.
EXNESS | 15:39
Fine, our specialists will identify all those prices and send them to you via e-mail
.
EXNESS | 15:40
Any other requests, Sir?
.
MEVO | 15:41
Because, I just see that my EA already tried to close orders on 18/09, and seems that trading was
already disabled, so would be this price ....
.
EXNESS | 15:41
Yes, Sir, I understood you
.
MEVO | 15:42
You propose to close *ALL* the orders of the pair at this "FIRST" price ?
.
EXNESS | 15:43
At the price of your EA first request for the order closure
.
MEVO | 15:44
My EA always tried to close *ONE* order, and did not go further, as it tried to close again and again
the same trade, because it was not working, I'm sure you understand. So the question is: Do you
propose to close only THIS trade, or *ALL* ?
.
EXNESS | 15:46
Wait for a while, please.
.
EXNESS | 15:50
So only that one will be closed for the price of the first attemtp from your
All the rest should be closed by you
Or can be closed by us at current price
If there were no attempts to close the others
.
MEVO | 15:51
This brings me back to my problem
BY ME: No, I can't, right ?
.
EXNESS | 15:51
And by me:
Or can be closed by us at current price
If there were no attempts to close the others
.
MEVO | 15:54
Ok, sorry, it's always the same thing, but we are OK, that trades that were attempted to be closed
can be closed it the first price of the attemp. OK
This will be a VERY small part, and will even be PARTIAL closes of the trade
.
MEVO | 15:56
So for all the remaining, do you claim that I am supposed to be able to close the trades by myself
with MT4, or your position is that it will be impossible to close them by myself with MT4 and that I
can only ask YOU TO CLOSE them ?
What is your CLEAR position about this ?
.
EXNESS | 15:57
So now you are given Offquotes
So you can try once again
If no success apply to us for closure of those orders
this is my clear position
.
MEVO | 15:59
Sir, as I told by email. An EA is trying to close 1 micro lot of a trade on USD/LTL since 4 days
*EVERY SECOND* ! And 1 micro lot just could *NOT* be closed in 4 days
So, don't tell me this is "liquidity" problem. ALL operations have been DISABLED on this PAIR, there
is NOTHING I can do !!
.
EXNESS | 16:00
Sir, I gave you the answer
So, make a decision then
.
MEVO | 16:00
You can't admit that trading is just disabled on the pair, what's the problem ?
.
EXNESS | 16:00
No problem
If you can not close orders at the symbol ask us to close them
.
MEVO | 16:01
So, is trading disabled (including change of SL/TP and CLOSE of orders) or not ?
.
EXNESS | 16:02
We do not allow to open new orders at the symbol because of a low liquidity
But we allow to close already opened orders
.
MEVO | 16:02
Fine, Do you allow change of SL or TP and CLOSE of orders in MT4 ?
.
EXNESS | 16:02
However as you can see it is impossible to close the orders because of the low liquiduty
.
MEVO | 16:02
in MT4 ?
That's BS
Try to understand for 1 second: I have an EA that analyse some parameters and when they are
met, closes 0.1, or 0.2 lots of the trades.
.
EXNESS | 16:03
Sir, try to understand that EA can not close the order because of low liquidity
.
MEVO | 16:03
The EA runs 24h a days, and we are talking of beetween 45 and 90 operations to close the 9 lots
... i can't do this manually
.
EXNESS | 16:04
What is not clear?
You still keep on wasting your time
.
MEVO | 16:05
Everything seems clear: You don't want to tell that you forbid me to close trades with MT4 when I
want and at the price I want. Instead you would now like me to be forced to ask you to close the
trades when YOU want at the price YOU want ...
YOU waste my time ...
.
EXNESS | 16:05
No, Sir, I don't
And we did not forbid you anything
And it was told you in the very beginning
.
MEVO | 16:06
And I will have to waste more time with the complain I have to file with FDR + all the legal stuff I will
have to make if this does not work ...
.
EXNESS | 16:06
But of course it is up to you how to understand the information sent to you
Sir, please send your request to FDR
.
MEVO | 16:07
You forbid me to close trades in MT4, and don't want to admit it. Come on, if I want to close an
order, it means I BUY back the SELL I made, or this can't be done in MT4 as it has been disabled.
And come on, HOW can you claim that the change of the STOPLOSS or TAKEPROFIT can NOT be
done due to LIQUIDITY, this is totally ABSURD, no ?
.
EXNESS | 16:08
Sir, I did not tell you that you can not change SL and TP
.
MEVO | 16:08
Ah, I am supposed to be able to do it ?
.
EXNESS | 16:08
And I once again confirm that we did not forbid you to close the orders
.
MEVO | 16:09
(because it is NOT the case ...)
.
EXNESS | 16:09
Why not?
.
MEVO | 16:09
lol
WHY ??? Because it has been disabled in MT4, why would this be ?
It is clear since the beginning that SL and TP can NOT be changed. I told it over and over
.
EXNESS | 16:10
Well, because there is no quotes for the symbol
Or low liquidity
.
MEVO | 16:10
NOTHING can't be done on the pair in MT4, NOTHING ! Suddently since 18 september
.
EXNESS | 16:11
But it does not mean that we forbid you to dop that
.
MEVO | 16:11
What means "no quote" ? The pair is quoting normally, ask and bid price change all the time
.
EXNESS | 16:11
So you were told the reason for that?
.
MEVO | 16:11
Come on ...
.
EXNESS | 16:11
Come on what?
.
MEVO | 16:11
yes, liquidity BS
Are you serious when you claim this. Rassure me, you know that all you are telling me is BS ?
.
EXNESS | 16:12
What is BS?
.
MEVO | 16:12
BULL ****
Tell me something please:
Why have you removed this pair from your website ?
.
EXNESS | 16:13
The reason is the same - low liquidity and and we do not allow to open orders at it anymore
talking about BS
I have to ask you to watch your mouth
Other wise I will have to stop our communication
.
MEVO | 16:14
Ok, please tell me, where the liquidity of this pair come from ? Who is the liquidity provider or the
network you hedge it on ?
.
EXNESS | 16:15
There are five big European banks
This is the only information we do render to our clients
There are five big European banks
This is the only information we do render to our clients
There are five big European banks
This is the only information we do render to our clients
.
EXNESS | 16:18
Sir, we are acting strictly according to our regulations and there is nothing to be scared in this case
.
MEVO | 16:19
Even if this was true, you think that other customers that will see this story, because they will see it
will be confident trading with you ?
You don't want to solve this ? Help your customer ? That's what you are supposed to do, no ?
.
EXNESS | 16:21
Sir, I offered you the way of solution
.
MEVO | 16:22
The fact is still that, for whatever reason, I can NOT close my orders when I want at the price I
want in MT4, which is what you are supposed to propose (MT4 trading)
Which solution is that ?
.
EXNESS | 16:23
The solution is to close those orders which were attempted to be closed at the prices of the first
attempts
Those orders which were not attempted to be closed can be attempted to be closed once again
IF no success you can ask us to close them at the current price
This a solution offered to you
.
MEVO | 16:24
Then accept to close *ALL* my USD/LTL orders at the first price my EA tried to close on 18
semptember. I am *OK* with this.
.
MEVO | 16:25
Why would then the orders I attemp to close need to be closed at *CURRENT* price and not
attempted close price ?
I can be OK if you tell me to try to close orders when I want, and that you will then close them at
the price I wanted ...
.
MEVO | 16:27
*CURRENT* price means NOTHING to me, as you know of fast forex can move. If I ask, and even if
you do it a few seconds after, can be a huge difference ...
HOW fast, sorry
.
EXNESS | 16:29
Fine, Sir, our dealing department told me that you can make attemts for closing each of thoase
orders during today
otherwise all of them will be closed forced
.
MEVO | 16:30
Just for your information, maybe you won't care: I have an attestation from FxPro, as I trade this
pair with them too. Everything is still working great with them with USD/LTL pair. I opened and
closed some trades on the pair YESTERDAY and recorded it. And they wrote me that there is no
plan to disable trading or anything else, and that there absolutely no "liquidity problem" on the pair. I
have their liquidity providers, and there is some chances that you have the same ...
No, I DO NOT AGREE !
.
MEVO | 16:31
You don't close any of my orders if I don't agree. And I am OK with your proposal, but NOT today.
Why should I close everything today ? We can dio this before the end of the year
.
EXNESS | 16:33
Sir, the last message was not a proposal - it was notification
.
MEVO | 16:33
Or you close EVERYTHING at the attempted price of 18 september. I agree with that
I DON'T AGREE, this too is a notification then
.
EXNESS | 16:34
No, Sir, everything will be done as I told you before
.
MEVO | 16:35
OK, then close EVERY transaction on my account, RIGHT NOW, immediately please. Phone
password: -EDITED-
.
EXNESS | 16:35
Fine Sir
.
MEVO | 16:35
Go ahead, I'm looking the account
.
EXNESS | 16:36
yes, Sir, no problem
.
MEVO | 16:36
Please ... Don't wait for the price you want, I asked you "immediately"
Trades are still open
.
EXNESS | 16:36
Sir, and I told you that your request should be forwarded to our dealing department
.
MEVO | 16:37
OK, STOP it then
.
EXNESS | 16:37
I have not ever claimed that everything will be done immediately
.
MEVO | 16:37
If you can't do it during the minute I ask you, damn
.
EXNESS | 16:37
just wait for a while
.
MEVO | 16:37
So you agree that I can't choose when, nor can I chosse the price ?
NO, YOU STOP IT NOW
You don't close anything
.
EXNESS | 16:37
Sir, your request was already given to our dealing department
No, I personally will not do it
And I told you that I have such access
.
MEVO | 16:38
then give the request to stop as nothing has been done yet
You were just waiting for the situation that please you. That's the situation that don't please me ...
.
EXNESS | 16:40
Sir, the orders are already being closed
.
MEVO | 16:40
Or can I ask to your "dealing department" when to to it, and they do, the seconds after, not just
when you want it ...
They are still here in my MT4 ....
.
MEVO | 16:42
Ok, I won't wait MONDAY to transmit my claim to FDR, I will do it right now.
You are NOT ALLOWED to close my trades, as they are still open
.
EXNESS | 16:42
Well, that takes a little bit of time
.
MEVO | 16:42
Thank you.
.
EXNESS | 16:43
You are welcome. We are always ready to help you.
.
MEVO | 16:43
Yeah sure, the time for the conditions to make my loose the maximum money
SO my orders will not be closed, right ?
And we wait for what the FDR says
.
EXNESS | 16:45
Well, FDR, will be able to check all the logs anyway
.
MEVO | 16:45
Ok, I'm just absolutely angry right now. All this is stupid. All I wanted is find an acceptable solution.
We just can't do this ?????
I know, and I recorded all the chats / email too ...
I really don't think that what you do is right ...
.
EXNESS | 16:45
No problem, of course you can record all the chat
So now
Do we close your orders or not?
Please give final and exact solution
.
MEVO | 16:46
And I really fell sorry that we can't just solve this
.
EXNESS | 16:46
And do not forget that all the mentioned orders will be closed after today
.
MEVO | 16:46
Right now my equity goes between approx 2800 and 3000 MBB, ok ? Maybe you can see this.
That's the truth
.
EXNESS | 16:47
Sir, I asked you the question
.
MEVO | 16:47
If I could close the orders by myself, like I SHOULD be, I would close it, when my equity is 3000, not
2800, logic
.
EXNESS | 16:48
I am still waiting for the answer, Sir
.
MEVO | 16:48
I would apreciate the trades to be close at a moment when the equity is 3000 MBB. Let's do this,
and everybody will be happy: I will be happy with 3000 MBB, close all the orders so that I get 3000
MBB
.
MEVO | 16:49
And we finish with that. Can you give me 3000 MBB for all my orders, which is what the equity
shows currently ?
and no one will have to loose more time with this story
.
MEVO | 16:52
Sir ?
.
EXNESS | 16:52
Sir, you were told how the case should be closed
.
MEVO | 16:52
That means ? At the worse price possible ?
You may even wait for spreads to wider as we are friday, no ? That is UNACCEPTABLE !
.
EXNESS | 16:53
At the current price now (of course not in a few seconds)
.
MEVO | 16:53
Can we agree on 3000 MBB ?
.
EXNESS | 16:53
Or at the current price by the end of the day
.
MEVO | 16:54
NO, NO, NO. And of the day FRIDAY ? Are you kidding ?
.
EXNESS | 16:54
No, we can not agree on anything except the way you were told
Then, we can close them now
.
MEVO | 16:54
This way is: YOU chosse the price at which my orders are closed ?
.
EXNESS | 16:54
No, Sir
.
MEVO | 16:56
You leave EVRYTHING open. If I can't choose the moment when to close, you don't close
ANYTHING
End of discussion, FDR will be advised monday
.
EXNESS | 16:56
Sir, we can cancel all the orders
.
MEVO | 16:57
No way
2 months of work, and you want to cancel everything
You don't do anything, and we will see what FDR say about it.
.
EXNESS | 16:58
Well, Sir
.
MEVO | 16:58
Ok, have a nice week end
.
EXNESS | 16:58
As you were told
All rthe orders will be closed by the last price at the closure of the market
Thank you Sir
You too
.
MEVO | 16:59
You DO NOT Do this !
This would be the absolute WORSE price possible
That is absolutely UNACCEPTABLE
.
EXNESS | 16:59
Sir, we will
.
MEVO | 16:59
you will NOT CLOSE
.
MEVO | 17:01
right ?
.
MEVO | 17:02
Hello ?????
.
17:03 EXNESS has joined the chat.
.
EXNESS | 17:03
Hello, my name is EXNESS . Shift of the specialists to whom you were communicating has
been finished. Your issue further processing will be performed by me.
.
MEVO | 17:04
?
.
MEVO | 17:05
Hello ?
.
EXNESS | 17:05
As you were told
All rthe orders will be closed by the last price at the closure of the market
.
MEVO | 17:05
Even if I disagree ?
.
MEVO | 17:08
???
.
MEVO | 17:09
Can I have an answer please ?
.
MEVO | 17:11
Great
.
EXNESS | 17:11
Sir you already passed request on order closure and it was sent to appropriate specialists.
.
MEVO | 17:13
I'm done with all this, can you close EVERYTHING RIGHT NOW then please, immediately .?
Not later, as prices will be very bad for me
Please ?
.
MEVO | 17:15
Hello ?
.
EXNESS | 17:16
I can not close it by myself I do not have ascess to it.
Your request passed already to appropriate specialist
.
MEVO | 17:17
That was 1 hour ago !
I DO NOT WANT my orders closed later !
That's easy to understand, no ?
.
MEVO | 17:20
I would like to stop this, start to be really enough
.
EXNESS | 17:20
Orders wil be closed by the price which was when you first requested to close them.
.
MEVO | 17:21
I leave, I don't agree on ANY ORDER CLOSE right now.
I DISAGREE THAT YOU CLOSE ANY OF MY ORDERS !
.
MEVO | 17:23
Please send me an email which tells me which price you want to close WHICH ORDERS, when you
say "Orders wil be closed by the price which was when you first requested to close them" and I will
reply to you
Thank you and good bye