Thank the posts.
.
FxCobra: I don't want to try to convince you of anything about what I was doing. And quite everything you're saying is smart and correct too.
I 100% agree with PipStar: Every trader has his own way to trade. And he is also absolutely correct when saying that this wasn't the purpose of the thread
.
To finish about the story: As you can see above, after having wrongly closed some trades which gave me a huge loss, Exness refused to do anything about it. There were a few emails more exchanged, and there wasn't anything to do. At one moment I decided that I wanted to try to get at least what I could out of my account, so I asked to Exness to close *ALL* my trades. And that is when they only closed the USD/LTL part and *NOT* the EUR/USD part on a big movement during ECB press conference causing my a second HUGE loss.
.
NOW, after having posted all the story here on FPA, I received an email from "Alexander Kovalchuk", which said: "Could you please send me your full logs? We have already closed your trades based on your first 2 attempts but we can't find another attempts of yours to close positions." and I sent him again the email with logs from september 18 and 20, showing the close attempts, and showing that they closed the wrong trades at the wrong prices. I got another answer saying "What you have posted on FPA and from email to -EDITED- we can't find another attempts of yours. Please send me FULL logs."
.
I sent this email on 25 october (2 days ago now). I asked again what information they relied on to close the trades like they closed them, as I asked in my previous emails to Alexander:
.
Hi,
.
.
What’s wrong with you ?
So, according to you, the log of september 18 does NOT show an attempt to close order #48517067 ???
.
This is not an attempt to close the order: ???
09:33:39 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:39 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
.
Which logs do you want ? Which dates ? The logs of the close attempts that were impossible due to trade disabled on the pair is the 18 and 20 september, which have been provided to -EDITED-, sent again to you and published on FPA. What do you want exactly ?
.
You did NOT answer at all to MY request:
“Please provide me the information you relied on to close the 2 trades you closed at the price you closed them.”
.
I ask you again this information please.
.
.
And then, suddently, Alexander posted on forums a statement (it is here on FPA too, in this thread and in Broker review) which is different: They now admit that trading was "restrained" on the USD/LTL pair and he says: "To solve this issue we have reclosed 4 orders at best prices based on the log files.". They provided me the requested information too. I don't know and I don't really understand what made things change so suddently. Anyway it's true that they reclosed orders correctly, and an additional profit of 403.11 MBB appeared on my account. That was a good start !
.
The order close that caused me the biggest loss appeared to be an old close try (beginning of August) which got a requote and wasn't tried to be closed again with the information Exness provided me, so I sent this email (I had some serious doubts it would be done, after all that happened, but I tried):
.
Dear Alexander,
.
.
What you posted on FPA and FOREX-TSD is by far until nom the best answer I read from Exness, this is going in the right direction.
.
About this close:
“#45951538
2012.08.03 12:34:08 193.194.117.193 '79961': close instant order #45951538 sell 0.24 USDLTLm at 2.82355”
.
I can’t check the information about this as I was using your VPS at this time and stoped after the unexpected restarts I experienced. So I deleted everything on your VPS, and don’t have August 03 log anymore. But if you say this happened, it’s possible, *BUT* it’s something absolutely not related to your “restraining” of opening positions which occured around september 18 and gave me [Off Quotes] errors. In this case, it only was a REQUOTE or an INVALID PRICE as I got quite a lot.
.
And I want you to remember that I requested MANY times to be told WHICH trades would be close at WHICH price, to prevent this kind of thing.
I only considered trades which got [OFF QUOTES] after trading had been disabled (around 18 sept), not an old REQUOTE problem.
.
I can accept that it’s just a mistake from you, and I’m ok to *END* all this, and I will post everywhere I posted saying that you solved my issue, if you cancel this close and close it again at market price, which is right now at 2.6665. And this is approx the same market price that was available when all this problems occured. (A little bit LESS favorable to me, but anyway ...)
I wanted to contact you by chat to talk about this, but I was told I can’t chat with you, I had to send you an email.
.
So, please accept this, and we will same both some time. I will in this case consider the case closed.
(Of course I have to be able to withdraw the money)
.
.
Thank you.
-EDITED-
.
.
EXNESS answer quicly afetr that:
.
Hi -EDITED-,
.
Ok, as you wish. We reclosed it at the current market price:
.
21:50:49 '79961': close order #45951538 sell USDLTLm at 2.82109 sl: 0.00000 tp: 0.00000 at price 2.65902
.
.
Best regards,
Alexander Kovalchuk
EXNESS
.
.
So they DID what I asked for, and the additional profit my account was showing at this point was 1231,78 MBB thanks to the corrections. So *ALL* the wrongly closed trades which caused me my first loss HAVE BEEN TOTALLY CORRECTED.
.
I was able to withdraw all the money without problem. I Now have withdrawn 2226,83 MBB from my account (1231,78 + 995,05 which was what remained after the losses)
.
I now have sent this email, which I let you read, and I'm waiting for a last answer:
.
Hi Alexander,
.
I don’t get it, why is it now that simple ?
Why are you now acting like you always should have, and I just was taken for an idiot for more than 1 month ?
Tell me, I’m really curious !
.
I now have withdrawn 995,05 MBB + 1231,78 MBB = TOTAL of 2226,83 MBB
.
I am *HAPPY* that I could get at least this back, and it was HARD.
I consider that I should have 3000 MBB from what my account equity was showing.
.
I agreed on this, and I won’t bring this case to FDR anymore. And as promised, I will post in the forums that we reached this agreement.
But, if you want to compensate the 773,17 MBB (3000 – the 2226,83 withdrawn) to show that all this was only a mistake and that you are of good faith, I would definitely APRECIATE it.
.
.
Thank you,
-EDITED-
.
FxCobra: I don't want to try to convince you of anything about what I was doing. And quite everything you're saying is smart and correct too.
I 100% agree with PipStar: Every trader has his own way to trade. And he is also absolutely correct when saying that this wasn't the purpose of the thread
.
To finish about the story: As you can see above, after having wrongly closed some trades which gave me a huge loss, Exness refused to do anything about it. There were a few emails more exchanged, and there wasn't anything to do. At one moment I decided that I wanted to try to get at least what I could out of my account, so I asked to Exness to close *ALL* my trades. And that is when they only closed the USD/LTL part and *NOT* the EUR/USD part on a big movement during ECB press conference causing my a second HUGE loss.
.
NOW, after having posted all the story here on FPA, I received an email from "Alexander Kovalchuk", which said: "Could you please send me your full logs? We have already closed your trades based on your first 2 attempts but we can't find another attempts of yours to close positions." and I sent him again the email with logs from september 18 and 20, showing the close attempts, and showing that they closed the wrong trades at the wrong prices. I got another answer saying "What you have posted on FPA and from email to -EDITED- we can't find another attempts of yours. Please send me FULL logs."
.
I sent this email on 25 october (2 days ago now). I asked again what information they relied on to close the trades like they closed them, as I asked in my previous emails to Alexander:
.
Hi,
.
.
What’s wrong with you ?
So, according to you, the log of september 18 does NOT show an attempt to close order #48517067 ???
.
This is not an attempt to close the order: ???
09:33:39 '79961': close order #48517067 sell 0.26 USDLTLm at 2.62791 sl: 0.00000 tp: 0.00000 at price 2.63901
09:33:39 '79961': order #48517067 sell 0.26 USDLTLm closing at 2.63901 failed [Off quotes]
.
Which logs do you want ? Which dates ? The logs of the close attempts that were impossible due to trade disabled on the pair is the 18 and 20 september, which have been provided to -EDITED-, sent again to you and published on FPA. What do you want exactly ?
.
You did NOT answer at all to MY request:
“Please provide me the information you relied on to close the 2 trades you closed at the price you closed them.”
.
I ask you again this information please.
.
.
And then, suddently, Alexander posted on forums a statement (it is here on FPA too, in this thread and in Broker review) which is different: They now admit that trading was "restrained" on the USD/LTL pair and he says: "To solve this issue we have reclosed 4 orders at best prices based on the log files.". They provided me the requested information too. I don't know and I don't really understand what made things change so suddently. Anyway it's true that they reclosed orders correctly, and an additional profit of 403.11 MBB appeared on my account. That was a good start !
.
The order close that caused me the biggest loss appeared to be an old close try (beginning of August) which got a requote and wasn't tried to be closed again with the information Exness provided me, so I sent this email (I had some serious doubts it would be done, after all that happened, but I tried):
.
Dear Alexander,
.
.
What you posted on FPA and FOREX-TSD is by far until nom the best answer I read from Exness, this is going in the right direction.
.
About this close:
“#45951538
2012.08.03 12:34:08 193.194.117.193 '79961': close instant order #45951538 sell 0.24 USDLTLm at 2.82355”
.
I can’t check the information about this as I was using your VPS at this time and stoped after the unexpected restarts I experienced. So I deleted everything on your VPS, and don’t have August 03 log anymore. But if you say this happened, it’s possible, *BUT* it’s something absolutely not related to your “restraining” of opening positions which occured around september 18 and gave me [Off Quotes] errors. In this case, it only was a REQUOTE or an INVALID PRICE as I got quite a lot.
.
And I want you to remember that I requested MANY times to be told WHICH trades would be close at WHICH price, to prevent this kind of thing.
I only considered trades which got [OFF QUOTES] after trading had been disabled (around 18 sept), not an old REQUOTE problem.
.
I can accept that it’s just a mistake from you, and I’m ok to *END* all this, and I will post everywhere I posted saying that you solved my issue, if you cancel this close and close it again at market price, which is right now at 2.6665. And this is approx the same market price that was available when all this problems occured. (A little bit LESS favorable to me, but anyway ...)
I wanted to contact you by chat to talk about this, but I was told I can’t chat with you, I had to send you an email.
.
So, please accept this, and we will same both some time. I will in this case consider the case closed.
(Of course I have to be able to withdraw the money)
.
.
Thank you.
-EDITED-
.
.
EXNESS answer quicly afetr that:
.
Hi -EDITED-,
.
Ok, as you wish. We reclosed it at the current market price:
.
21:50:49 '79961': close order #45951538 sell USDLTLm at 2.82109 sl: 0.00000 tp: 0.00000 at price 2.65902
.
.
Best regards,
Alexander Kovalchuk
EXNESS
.
.
So they DID what I asked for, and the additional profit my account was showing at this point was 1231,78 MBB thanks to the corrections. So *ALL* the wrongly closed trades which caused me my first loss HAVE BEEN TOTALLY CORRECTED.
.
I was able to withdraw all the money without problem. I Now have withdrawn 2226,83 MBB from my account (1231,78 + 995,05 which was what remained after the losses)
.
I now have sent this email, which I let you read, and I'm waiting for a last answer:
.
Hi Alexander,
.
I don’t get it, why is it now that simple ?
Why are you now acting like you always should have, and I just was taken for an idiot for more than 1 month ?
Tell me, I’m really curious !
.
I now have withdrawn 995,05 MBB + 1231,78 MBB = TOTAL of 2226,83 MBB
.
I am *HAPPY* that I could get at least this back, and it was HARD.
I consider that I should have 3000 MBB from what my account equity was showing.
.
I agreed on this, and I won’t bring this case to FDR anymore. And as promised, I will post in the forums that we reached this agreement.
But, if you want to compensate the 773,17 MBB (3000 – the 2226,83 withdrawn) to show that all this was only a mistake and that you are of good faith, I would definitely APRECIATE it.
.
.
Thank you,
-EDITED-