Exness Scam

[anumalik]

I m exness user since long having account no.102666 and my problem arises today 17.09.2013 during GBP news which is as under
Sir my pending order GBP/USD 0.15 lot executed on above price 1.59354 which never came into pointed out TIME i.e 8:29 during GBP news u can see the MT4 chart against the order Number 84055636

Reply of Exness is mentioned below

Sameer Khan — EXNESS Support | 17:25 | Today


Status changed: Unapproved ➝ Closed

Date finish: 17:25 | Today

 

[Pharaoh]

Was that a pending buy or a pending sell?

Can you append the chart?

 

[Exness]

I m exness user since long having account no.102666 and my problem arises today 17.09.2013 during GBP news which is as under
Sir my pending order GBP/USD 0.15 lot executed on above price 1.59354 which never came into pointed out TIME i.e 8:29 during GBP news u can see the MT4 chart against the order Number 84055636

Reply of Exness is mentioned below

Sameer Khan — EXNESS Support | 17:25 | Today


Status changed: Unapproved ➝ Closed

Date finish: 17:25 | Today

Dear anumalik,

The order mentioned above (#84055636) is a buy order, what means it was opened at the ask price.

MetaTrader 4 charts are usually built on the bid prices, so you need to take the spread into account.

In this case execution was made at 08:29 on 17th September, at the same time (08:30) several important economic news for this financial instrument were published (Consumer Price Index, Producer Price Index, Retail Price Index, etc.).

The widening of the spread is a normal market situation for these conditions.

We confirm that the order was triggered as its price level had been reached, no execution or quotation errors were found.

Regarding the issue about changing the status of the ticket to «Closed», I would like to inform you, that it was changed, because you had two tickets related to the same case, and in the one of them our specialist has replied to you on 17th September. Our specialist has informed you, that the answer is placed in the first ticket, that is why he has closed the second one.

 

[Master Yoda]

Exness explanation sounds reasonable.
What was the spread during the news?